Customer reviews from softsoap.com
Softsoap - Antibacterial Liquid Hand Soap Refill, Crisp Clean Scent, 50 Fl. Oz. (US05261A) - Orange
Average customer rating
4.6
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
222
4 Stars
66
3 Stars
12
2 Stars
2
1 Star
10
87%of customers recommend this product.
(
87 out of
100)
Customer Reviews for Softsoap - Antibacterial Liquid Hand Soap Refill, Crisp Clean Scent, 50 Fl. Oz. (US05261A) - Orange
Customer Rating
3
I am very disappointed
on February 8, 2021
Posted by: Mama Nurse
from Brigantine, NJ
Verified Purchase:No
With all of the extra handwashing we have been doing in the past year, I have always depended on Soft Soap to do the job. When the grocery store was out of Soft Soap refill, I purchased another brand, which was unacceptable. Then I got Soft Soap refill, and it was just as bad as the Dial--thin liquid, no lather, need to use more product. Now where do I turn?
Pros: Kills Bacteria, Pleasant Smell
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're so sorry to disappoint you. We appreciate you sharing your feedback on our Crisp Clean Antibacterial Liquid Hand Soap but are so sorry to hear it didn't meet your expectations. We take your satisfaction very seriously and would love to make this right. Please give us a call at 1-800-255-7552 so our agents can help hear more and find a variant that you'll love. We hope to hear from you soon!
Written by a customer while visiting softsoap.com
Customer Rating
5
Great product
on January 23, 2020
Posted by: B741
from Tennessee
[This review was collected as part of a promotion.] I loved the smell. Left my hands feeling soft and clean.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
5
Kills bacteria with a pleasant scent.
on March 24, 2019
Posted by: Purringkitty
from Orlando,FL
Verified Purchase:No
I generally use the aquarium series soap or the soothing aloe for most uses but will buy this when flu season approaches. It is a great smelling soap and kills those harder to kill germs.
Pros: Cleans Effectively, Easy To Use, Kills Bacteria, Pleasant Smell
I would recommend this to a friend!
Written by a customer while visiting softsoap.com
Customer Rating
5
Superb Soap
on February 18, 2020
Posted by: PinkPrincess7171
from Idaho
Verified Purchase:No
[This review was collected as part of a promotion.] Softsoap hand soap is fabulous! It works to clean hands and easily removes dirt! It moisturizes and hydrates as well! I am impressed that it doesn't dry out hands either!
Written by a customer while visiting softsoap.com
Customer Rating
1
New soap is watered down!
on September 16, 2020
Posted by: Midwest Mom
from St. Louis, MO
Verified Purchase:No
I will echo that the Soft Soap I bought in September 2020 is a completely different formula than it has been before. It is much thinner (more watery) and does not lather well. I am terribly disappointed in this change and will be searching for another liquid soap product after decades of using Soft Soap.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thanks for reaching out! This is concerning to us because we are highly against making any changes to the efficiency of our products especially during a pandemic. May we know whether this experience occurred using a refill bottle or a 7.5oz bottle? Your feedback is important, may you please give us a call at 1-800-221-4607 so that our team can assist you.
Written by a customer while visiting softsoap.com
Customer Rating
1
No More Softsoap In My House
on February 2, 2019
Posted by: Minny
from Salley, SC
There is nothing good about this soap. I bought the Christmas Softsoaps. They were too watery and made a mess. No lather. I thought that was just a bad batch. I bought a large refill bottle last week. Same results. It will be returned to the store. No more Softsoap in my home. Someone has ruined a good product.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are concerned to hear about your recent experience with our Softsoap Liquid Hand Soap and would really like to speak with you so we can gather some additional details to make this right for you. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and mention reference number 110274643A. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Watered down? Years-long user disappointed in formula change
on December 12, 2020
Posted by: The Editor in Chief
from Victoria, Canada
Verified Purchase:No
Used the Aquarium nonscent version for years, if not decades -- now they're calling it "crisp clean." Bought two big refill bottles the other day and sorry I did. The soap has changed, not for the better. It is now a thin liquid that squirts out like water from a dispenser and doesn't foam up at all. I hope it is still actually cleaning and has some antibacterial action because otherwise it sure doesn't seem like the same product. Even using twice as much doesn't make me feel like it's cleaning as it used to. I'm super disappointed because the other Softsoap versions are too scented for my sensitive skin so I will have to find another product after all these years. Why the change? From other reviews here, it seems this change is not making any previous user happy.
Cons: Poor Lather, Thin and watery
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Hi, there hasn't been any recent formula changes and we certainly don't want a lifelong user of our products to have a soap with this consitency. This doesn't describe the expectations we as well as yourself expect of our products, we would love to hear more if you would be willing to call or text us at 1-800-221-4607 or visit the following link to chat or email us. https://www.colgatepalmolive.com/en-us/contact-us
Written by a customer while visiting softsoap.com
Customer Rating
5
Soft and clean hands
on July 29, 2019
Posted by: anaccam7
from Washington
Verified Purchase:No
[This review was collected as part of a promotion.] My experience using Softsoap Antibacterial Crisp Clean is that it provides a lightly scented, rich, moisturizing wash that leaves hands feeling soft and clean.
Written by a customer while visiting softsoap.com