Disappointed with this purchase because no key was included with the locking file cabinet. Called customer service and was given the manufacturer’s phone to call myself! I don’t think that I should have to track down a key for this purchase! Reluctantly I did call the manufacturer and left a voice mail ( no other option) and have not heard a word from them in 5 business days. Very disappointed with Staples!!
Damaged in shipment but offset by Fantastic Customer service
on September 13, 2020
Posted by: G.H.
The cabinet was damaged in shipment. The help of the Elkton Md store manager Mark. both during the sale and in resolving the damaged cabinet was spectacular! He should be commended for his actions.
Cabinet was fine but there were no screws included to install the drawer handles. Not a big enough deal to return the cabinet but irritating to have to find screws that would fit.
Assembly was quite easy. I've been using this for about 4 months now and it's worked out great. Love that it's white and matches my other furniture. It's expensive but all file cabinets of this size are overpriced so I won't let that factor in my review.