Customer Reviews for Staples - 3-Drawer Vertical File Cabinet, Letter Size, Lockable, 26.8"H x 14.3"W x 18.9"D - Charcoal
Customer Rating
4
Good Set of Drawers for the Price. Beware Sharp Edges
on October 28, 2017
Posted by: Paula K.
Overall Good Quality Drawers. The draws glide in and out smoothly even when fully loaded with files. However one flaw is that the manufacture finishing on this product is really cheap. There are TONS of sharp edges everywhere. Change into an old shirt BEFORE removing these from the box. Those corners will rip your favorite shirt. I went through with sandpaper and rounded out pretty much every exposed edge for about 20-30 minutes so I can use these without cutting my fingers/arm. I'd gladly pay $5 more so that the manufacturer can pay someone a living wage to spend 20 minutes to file the sharp edges as it comes off the assembly line.
I'm from the time when a metal file cabinet was made of sturdy thick metal -- not the case these days This cabinet is just ok by today's standards. Metal is flimsy. Handles were a problem because tiny included screws do not tighten into the handles. Handles are loose and wobbly. Husband fixed this issue by trotting off to big box store for small washers so be prepared to do that. At least the main cabinet part arrived assembled which is a plus. Ordered the cabinet online but it arrived damaged -- top all caved in. Had to make a long trip to Staples to return defective cabinet for a credit. Clerk never offered an exchange but store manager offered exchange only after our credit had already been issued. So now we have 2 charges for the cabinet on our card and must wait weeks for our 1 credit to show up on our account. Not very pleased. Also store in Clearwater FL was dirty and very disorganized; sales people knew next to nothing. Store manager was very good. I've dealt with other Staples stores in various states -- this one needs improvement.
I saw the item in the store and ordered it on line. It was delivered very quickly and in great condition. The process was so simple I will be ordering on line again soon.