Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Won’t purchase again
on January 4, 2024
Posted by: Angie63
Used one time. I loved it but now it won’t work. I have tried everything. Waste of money
Response from swiffer.comBy Customer Care, January 9, 2024
We're so sorry to learn your Swiffer PowerMop has let you down, Angie, as we only want to make you happy. Our Quality Team works very hard to make sure only the best PowerMops have the privilege of entering your home, so learning it's been so rude is very disheartening. We know you mentioned trying everything, but we'd like to know if you can hear the motor. If not, change the batteries to brand new ones, which are all from the same package. Don't use carbon-zinc or rechargeable ones, or a mix of old and new batteries as insufficient power will flow and will result in only one PowerMop nozzle working. It may seem basic, but do make sure the batteries are all inserted the right way and that the battery door is closed all the way until it clicks. Need more help? It's our pleasure to do what we can. Call us at 1 (800) 214-8734 for further assistance. We're phone-side Mondays through Fridays, from 9 AM to 6 PM, EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Not satisfied
on January 8, 2024
Posted by: Disappointed in highland
from Highland,Wisconsin
I bought this map system when we moved into our new home. I was highly disappointed by the mop pads they didn't stay on the mop at all I had to put rubber bands around it to keep them on the mop. I had bought a box of the pads and extra cleaner solution as I thought this would be a good thing now I have cleaning solution and no pads. I wish it would have worked better now I have to find ans buy another mop and accessories
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 12, 2024
Thanks for sharing your experience with us. We want you to know we have many checks in place to ensure our products help you clean with ease, so we appreciate you letting us know about this. So we can provide assistance, and gather some info for our Quality Team, please give us a call at 1-800-214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Complete trash
on January 9, 2024
Posted by: NotPurchasingSwifferAgain
from Vancouver, WA
Total garbage. I bought my first mop and it worked for one cleaning before the button stopped activating the pump. Double checked batteries and everything. I bought a replacement mop and double checked that the batteries worked and as soon as I plugged in the mop fluid it stopped working!!! How infuriating! Complete trash will not purchase or recommend
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 11, 2024
Thank you for sharing your experience with our Powermop. We're sorry to hear about this, as we have many checks in place to ensure that our products help you clean with ease, every time. To try and get your Powermop working again, we recommend priming the device by holding the button for several seconds and squeezing the solution bottle. So we can provide further assistance, and gather some info for our Quality Team, please give us a call at 1-800-214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
5
My opinion: Best Swiffer product I’ve ever used!
on January 13, 2024
Posted by: Granny1959
from Nitro, West Virginia
I have owned many Swiffer products. Some of them require a lot of exertion but still do not clean that well. I bought a power mop today and used it when I got home. I am very pleased with this product - both ease of use and effectiveness. Wonderful product!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Junk product
on March 18, 2024
Posted by: Blsacvegas
from Las Vegas
I don't know why i keep buying this things, total junk!
I've purchased 2 wet jets and now this power mop, motor has seized up after a month.
I noticed that when it's in storage the swiffer brand bottles just leak inside the mop, I assume that's why this is happening but I'm so tired of it.
I've purchased 2 wet jets and now this power mop, motor has seized up after a month.
I noticed that when it's in storage the swiffer brand bottles just leak inside the mop, I assume that's why this is happening but I'm so tired of it.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 21, 2024
We’re sorry your PowerMop has stopped working, Blsacvegas. Our products go through many quality checks, and we try our very best to ensure that each one arrives to you in perfect condition. Our products are designed to be durable, and this isn’t the experience we’d expect or want you to have. If you cannot hear the motor running when pressing the dispenser button, you may need to replace the batteries with fresh AA alkaline batteries. Make sure the batteries are brand new, all come from the same package, and are inserted correctly. You should hear a click when closing the battery compartment. Your satisfaction is very important to us, and we'd like to gather some further information for our Swiffer Team to further help. Please give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poorly made product. Will not last.
on May 15, 2024
Posted by: Annoyed kitty
from Florida
Poorly made. Replaced cleaner liquid and new bottle would not click in. Waste of money. Pads don’t have enough scrubbing points. A real disappointment.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 17, 2024
We're sorry to hear that you're feeling disappointed, as our PowerMop has gone through strict quality checks to ensure that it reaches you in the best possible condition. As well, we do put a lot of thought into the design of our products. If the silicone cap on the solution bottle seems to be bulging, we recommend doing the following: -Attempt to unscrew/rotate the cap counterclockwise by 180 degrees or half a rotation. -After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. -If no leakage, insert the bottle into the device. -If there is leakage, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. We hope this is helpful. If you'd like further assistance, please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
1
This mop should be discontinued!
on June 10, 2024
Posted by: Carolina 47
from Philadelphia
This mop stopped working after four uses. Batteries have been replaced twice and it is dead as a door nail. It is especially annoying since I purchased the extra pads and cleaning liquid for the power mop. The least the company can do is send some coupons for my old Swiffer Wet Mop (always reliable) products so I can use that again.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 11, 2024
We're very sorry to learn of your recent experience with the Swiffer PowerMop, Carolina. What you've described isn't something we'd expect, especially since our products go through so many quality checks to ensure perfect condition and function. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
No thanks, not again!
on June 10, 2024
Posted by: AnnaG
My second power mop has just broke. Same thing happened twice. The button just stopped functioning. Works great for about a month then dies out of nowhere. We continually second guess our batteries and test them in other products and they work fine. Is this normal? Are we the family that happens to get the duds? Super disappointing especially since we have a bunch of liquid refills and are down a mop AGAIN. :(
Luckily your dusters have no faulty electronics! They’re great!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 12, 2024
We're very sorry to learn of your recent experiences with the Swiffer PowerMop, Anna. What you've described isn't something we'd expect, especially twice, since our products go through so many quality checks to ensure perfect condition and function. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com