Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
3
I would like for it not to leak
on September 15, 2023
Posted by: PEACHES68
from CA
My cleaner is leaking out when it is not in use.,it is a little pricey.. and the refills are hard to find right now.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 10, 2023
We're sorry to hear your PowerMop is leaking and want to assure you that we have many quality checks to ensure you get the best. We'd like to grab a bit more information to help, as well as share your experience with our Quality Team, so when you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Awful!
on September 23, 2023
Posted by: NikkiS
from Manchester, CT
Awful, worst Swifter product yet. It comes apart while using it. Although everything is put/snapped together as it should be every 2 passes the top portion comes detached.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 10, 2023
We're sorry to hear your PowerMop isn't in the condition we'd expect from the many quality checks we have in place. We'd like to get a bit more information to help, as well as share this with our Quality Team, so when you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Very disappointed
on December 3, 2023
Posted by: Not A Nancy
from Warren MA
Cleaner stopped clicking into place. Will only spray if I manually hold it down while mopping. Very difficult as I have a bad lower back. Used this product very lightly for approximately a month. Read other reviews and did what was suggested by the company. All to no avail. I’m sure their reply will be the standard: we have good quality control in place, try this for the problem, if it doesn’t work, call us at such and such a number. Sounds more like they’re on the defensive, rather than actually taking care of the consumer.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 11, 2023
We're sorry you had this experience with your Swiffer PowerMop. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Check the silicone cap. If the cap is bulging, follow these troubleshooting steps:
* Attempt to unscrew/rotate the cap counterclockwise by 180 degrees or half a rotation.
* After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage.
* If there is no leakage, insert the bottle into the device.
* If there is leakage, move the bottle upright, screw it back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device.
If this procedure doesn't work, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
* Attempt to unscrew/rotate the cap counterclockwise by 180 degrees or half a rotation.
* After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage.
* If there is no leakage, insert the bottle into the device.
* If there is leakage, move the bottle upright, screw it back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device.
If this procedure doesn't work, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
3
UPDATE ON MY PREVIOUS POST
on December 11, 2023
Posted by: Not A Nancy
Update on my previous review. I tried another bottle of cleaner. The bottle clicked in and stayed. I feel some of the bottles of cleaners can be defective and not the mop. So I go back to, quality control is poor.
Response from swiffer.comBy Customer Care, December 13, 2023
Thanks for following up. Again, we're sorry you had this experience, and we will share this with our Quality Team. Your satisfaction is of the utmost importance, and if you'd like to share any other feedback or we can assist you with anything, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Won’t purchase again
on January 4, 2024
Posted by: Angie63
Used one time. I loved it but now it won’t work. I have tried everything. Waste of money
Response from swiffer.comBy Customer Care, January 9, 2024
We're so sorry to learn your Swiffer PowerMop has let you down, Angie, as we only want to make you happy. Our Quality Team works very hard to make sure only the best PowerMops have the privilege of entering your home, so learning it's been so rude is very disheartening. We know you mentioned trying everything, but we'd like to know if you can hear the motor. If not, change the batteries to brand new ones, which are all from the same package. Don't use carbon-zinc or rechargeable ones, or a mix of old and new batteries as insufficient power will flow and will result in only one PowerMop nozzle working. It may seem basic, but do make sure the batteries are all inserted the right way and that the battery door is closed all the way until it clicks. Need more help? It's our pleasure to do what we can. Call us at 1 (800) 214-8734 for further assistance. We're phone-side Mondays through Fridays, from 9 AM to 6 PM, EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Not satisfied
on January 8, 2024
Posted by: Disappointed in highland
from Highland,Wisconsin
I bought this map system when we moved into our new home. I was highly disappointed by the mop pads they didn't stay on the mop at all I had to put rubber bands around it to keep them on the mop. I had bought a box of the pads and extra cleaner solution as I thought this would be a good thing now I have cleaning solution and no pads. I wish it would have worked better now I have to find ans buy another mop and accessories
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 12, 2024
Thanks for sharing your experience with us. We want you to know we have many checks in place to ensure our products help you clean with ease, so we appreciate you letting us know about this. So we can provide assistance, and gather some info for our Quality Team, please give us a call at 1-800-214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Complete trash
on January 9, 2024
Posted by: NotPurchasingSwifferAgain
from Vancouver, WA
Total garbage. I bought my first mop and it worked for one cleaning before the button stopped activating the pump. Double checked batteries and everything. I bought a replacement mop and double checked that the batteries worked and as soon as I plugged in the mop fluid it stopped working!!! How infuriating! Complete trash will not purchase or recommend
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 11, 2024
Thank you for sharing your experience with our Powermop. We're sorry to hear about this, as we have many checks in place to ensure that our products help you clean with ease, every time. To try and get your Powermop working again, we recommend priming the device by holding the button for several seconds and squeezing the solution bottle. So we can provide further assistance, and gather some info for our Quality Team, please give us a call at 1-800-214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
5
My opinion: Best Swiffer product I’ve ever used!
on January 13, 2024
Posted by: Granny1959
from Nitro, West Virginia
I have owned many Swiffer products. Some of them require a lot of exertion but still do not clean that well. I bought a power mop today and used it when I got home. I am very pleased with this product - both ease of use and effectiveness. Wonderful product!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com