Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(534 Reviews)
Rating breakdown 534 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
201
47%of customers recommend this product.
(
198 out of
419)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Love or not
on July 1, 2023
Posted by: Mick
from New York
I love the idea of this mop i used it was great, but on the second time, the bottle would not stay in. It kept falling out no matter how much I pushed it in and click the buttons and it I made a mess of things. I’m very disappointed I have to mop again.
No, I would not recommend this to a friend.
Response from swiffer.comBy Erin Gullison, Customer Care, July 15, 2023
We're sorry to hear your PowerMop didn't work as expected, Mick. When the bottle is pressed in until you hear a click it should stay in place. We'd like to help make sure you get the most out of your Swiffer, so when you have a minute please get in touch with us at (800) 308-3279.
Written by a customer while visiting swiffer.com
Customer Rating
5
Officially Passed My Daughters White Sock Test
on July 9, 2024
Posted by: MopMom29
from Cape May, NJ
In my house it’s just me and my daughter Shannon. She’s home for the summer from college and it’s nice to have her back in the house. While I much prefer wearing slippers around the house, she lives in white socks. And by white I mean they’re blinding white knee socks. While she’s gone the mop and bucket sufficed for cleaning my floors, but now that she’s back home doing her favorite thing in the world, sliding on her socks into every room in the house, we realized the floors weren’t really clean, the bottom of her socks were black at the end of the day. It was time for swiffer power mop. What an upgrade, not only do the floors look clean, they ARE clean. And her socks are sparkling white at the end of the day. A great product. Five stars from both of us.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Lasted 5 months!! No longer works!!’
on September 26, 2024
Posted by: Lowes
Stopped working after 5 months!! So disappointed! Feel as though I wasted my money on buying it. Worked well and made cleaning floors easy until it no longer worked!!
Response from swiffer.comBy Customer Care, January 3, 2025
Your Swiffer PowerMop was carefully crafted and went through extensive product checks, making sure that you'll enjoy the best, easiest clean when getting sparkling floors. We're sorry to learn it stopped working on you, but are confident we can help get things turned around. Our first tip is to change the batteries. As indicated in the directions, fresh AA alkaline batteries need to be used in the battery compartment. They should be brand new and from the same package. Don’t use a mix of old and new batteries as insufficient power will flow and will result in only one PowerMop nozzle working. Finally, it’s essential that the battery compartment clicks into place when putting it back in place. We’d be glad to talk further with you about this, and make sure you’re back up and Swiffering ASAP. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
5
Great upgrade!
on May 15, 2023
Posted by: Ciabatta
from Indianapolis
[This review was collected as part of a promotion.] We have been using the swiffer wetjet for many years, but this new upgrade has been wonderful. It's nice to know that Swiffer was working on this upgrade in the background then released it as a kit. The pads help clean the dirt once the solution has set. The mop itself is a nice design and easy to maneuver. Overall, I would recommend to friends and family.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Junk!
on September 7, 2023
Posted by: Jan t
from New york
What a piece of junk. Brand new and the solution bottle will not lock into place. Now that i read the reviews I see it is a common problem. How could a brand new product be such a piece of junk. I was going to exchange but will return and not buy another one.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 10, 2023
We're sorry to hear you didn't have the experience we'd expect from your PowerMop with the many quality checks we have in place. In case you haven't, we recommend making sure to remove the piece of cardboard in the solution bottle holder. If this doesn't help, please get in touch with us at (800) 742-9220 so we can get you Swiffering, as well as get a bit more information for our Quality Team.
Written by a customer while visiting swiffer.com
Customer Rating
1
Can not install batteries with spring missing
on September 9, 2023
Posted by: Anonymous
from Petal, MS
Purchased yesterday, attempted assembly today. Opened battery compartment and the spring assembly on end with the arrow n it is missing. No way to securely install batteries. Can not complete battery circuit without this piece. Item purchased almost 100 miles from here (Military Commisary) so not conveinent to reutrn. Is it possibe to obtain a replacement battery compartment?
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 10, 2023
Thanks for taking the time to get in touch. We have many quality checks to ensure the PowerMop has everything needed, and we're sorry to hear that wasn't the case this time. While we don't have a batter compartment to send, we'd like to grab a bit more information to help, as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Would not recommend .
on December 29, 2023
Posted by: Bob55
from Port Richey FL.
I thought this was what would last more than 6-7 months but leaked on the pump motor and is unusable.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2024
That certainly isn't something we'd expect from our PowerMop and we're very sorry to hear that you had this experience, Bob. All of our products undergo thorough quality testing before they find their way to your home, so our team would like to take a further look into your device so that we can see what might be going on and so we can try to help further. Please give us a call at (800) 742-9220, we look forward to hearing from you soon so we can get you back to Swiffering in style!
Written by a customer while visiting swiffer.com
Customer Rating
1
I want a replCement
on January 4, 2024
Posted by: Kimmyjj
from Lloydminster Canada
I purchased this item around Dec 23/2023
It only worked ONE TIME!! I think the wiring is faulty as I have changed the batteries 4K times.
It only worked ONE TIME!! I think the wiring is faulty as I have changed the batteries 4K times.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 10, 2024
Greetings, Kimmy. We're so very sorry to learn your Swiffer PowerMop unexpectedly stopped working and you've struggled to get it going again. Because of the hard work of our Quality Team, we want to assure you that we always believe your experience will be positive. We're confident we can make this situation better. You mentioned changing the batteries, so it sounds like you may be on the right track. It would be our pleasure to help you further with this, so we can get you working with a Swiffer PowerMop once again. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com