Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
Should have stuck with original Swiffer mop
on October 3, 2025
Posted by: JC7651803
I wanted an upgrade and for a little while it was alright, felt like I was going through the solution much faster than the 1st mop though. Then it stopped spraying all together after maybe 3 months of use. I changed the batteries (which were still good - I tested them), made sure there was nothing blocking the spray nozzles and tried a new solution bottle and nothing worked. I’ve resorted to just hand spraying the floor (I look crazy!) and using the mop after that. Very disappointed in quality.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 6, 2025
Firstly, thank you so much for your review and for using Swiffer. We're very sorry that it isn't up to the quality standard you have come to know, love, and trust. It sounds like you tried many of our troubleshooting tips and tricks, but double-check that the battery door is completely closed. You should hear a click. We'd like to connect about this and assist you further. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Great once the mop head stays on
on October 6, 2025
Posted by: LadyT
from Waukegan. IL
This product was what I thought I had been waiting it for a while only thing is the pad doesn't stay on I love the look of the pad love the design of the mop
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, October 7, 2025
Thanks for posting your feedback. Swiffer PowerMops get quality-tested to ensure they work perfectly right out of the box, so we're sorry you've experienced this. One tip would be to double-check that the printed side of the pad is facing the mop head and the white and purple strips are facing the floor. If that still doesn't make a difference in how well it adheres, then kindly give us a call at (800) 742-9220 so we can help you further.
Written by a customer while visiting swiffer.com
Customer Rating
2
I would not purchase this product
on October 9, 2025
Posted by: Judith lynn
from St. Catharines canada
This product is not last long. The motor stopped working and now it is rendered useless. The batteries have been changed the mop has been well looked after and now the motor stopped working therefore it cannot spray and cannot be used. The original slipper was much better I never had this issue this is the 2nd power mop I've had in a year with the same issue
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 13, 2025
Hi there, Judith. Thank you so much for your review. We're sorry to hear about this. As you can imagine, we do not expect your PowerMops to die within the year. If you can no longer hear the motor, replacing the batteries should fix it. Since you tried changing the batteries already, make sure they aren't carbon-zinc or rechargeable batteries. Also, be sure the door is completely closed. We'd like to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
I loved it when it worked!!
on October 11, 2025
Posted by: Audirose
I’m rating this 3 stars because I loved it when it worked! I bought it 2 months ago; I shook it really hard the first time it stopped working, and that fixed it. However, it stopped working again and I can’t get it to work! Oh, and the handle keeps coming off :’•(
Response from swiffer.comBy Customer Care, October 13, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Doesn’t work anymore
on October 17, 2025
Posted by: CDR5
I have had the power mop for almost a year. All of a sudden it is not working it does not spray out. I have replaced the batteries and it still does not work. I would fill out the form for the moneyback guarantee, but I no longer have the box or the receipt.
Response from swiffer.comBy Customer Care, October 20, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Bottle won’t stay in
on October 24, 2025
Posted by: Ametz
from North Dakota
I really like the mop, however the bottle won’t stay in no matter what I try. I have to push down on the bottle while pressing the button to get it to spray.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 27, 2025
We're so very sorry to hear about this, Ametz. If you have not done so already, ensure you removed the piece of corrugate that is positioned underneath the solution bottle. We'd love to assist you with this. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
4
Thought it would have lasted much longer!
on November 4, 2025
Posted by: TeamUs
from London, Ontario, Canada
I say 4 stars ⭐️ I love the convenience of this mop so much. I’ve had it for about a year. But, I am so disappointed to say, it completely died on me the other day. I’ve changed the batteries several times, cleaned the nozzles, and nothing seems to make it work! So 1 ⭐️ for longevity. My question to you is, what am I doing wrong?
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
2
Not happy
on November 10, 2025
Posted by: Sandslnrs
I'm disappointed with this mop, I thought Piwer mop meant the pad would move or something. The power seems to be for the solution, and to top it off the battery pack holder fell off and got some reason I can't find it, knowing me, I threw it away not knowing what it was. I'll have to trash the mop, such a waste of 30 dollars.
Response from swiffer.comBy Customer Care, November 11, 2025
We know how important it is to easily clean your floors, and are sorry to learn your battery cartridge from your PowerMop is missing. When we design our products, we do extensive research and consumer testing to create features that we think you will love.
We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your feedback with our team. So we can help further, please give us a call at (800) 742-9220.
We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your feedback with our team. So we can help further, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com