Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
3 mops in less than 2 weeks
on November 22, 2025
Posted by: DianaM
from Rocky Mountain House , Alberta Canada
This is my third mop in less than 2 weeks. Not sure if there’s a bad “batch” but everyone I’ve bought works for 2 days then doesn’t work at all. Changed batteries, changed bottles, and no spray. The first mop I thought was a fluke but after the 3rd mop, I’m beginning to wonder!!! Do better Swiffer!!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 25, 2025
We're very sorry to hear this, Diana. Our team works hard to make sure Swiffer PowerMops are built to last, and we're glad you took the time to share your experience, as this certainly isn't something we would expect. Changing the batteries is a great first step, and we'd be happy to share some additional troubleshooting tips to help get the mop spraying again. To help us do so, we'd like to gather some additional details about the mop to share with our Quality Team. For assistance, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Nope!
on December 3, 2025
Posted by: Not worth the price
from AZ
We have a 1600 sq ft house. The three bedrooms are carpeted and the rest of the house is vinyl planking. I could NOT even mop the house twice using the bottle of cleaner which came with the mop!
NOT what I expected. It did do a good job, but NOT worth the price 🫤
NOT what I expected. It did do a good job, but NOT worth the price 🫤
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 4, 2025
We're incredibly sorry to hear about this. The longevity of the refill solution can vary based on how often you use it and the size of the area you're cleaning. On average, one refill should last for several cleanings, typically covering around 1,000 square feet. Your feedback is important, and we'd like to connect and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
This product is perfect for my household
on December 10, 2025
Posted by: Sakpalla78
Overall, I like the product. I just have one issue. The connecting piece will not stay connected. Idk if I got a defective one or what but its the only issue I have with the mop.
Response from swiffer.comBy Customer Care, December 11, 2025
Thank you for taking the time to let us know this. We're sorry to hear your Swiffer isn't staying connected as expected, and we want to help you with this. Our Swiffer PowerMop devices go through many inspections to ensure they connect and perform as intended, and these tips may help. Be sure to twist the poles together until they lock into place, and you may have to push hard to connect the poles. Once assembled, don't try to pull the poles apart, as this could damage the cords inside. So we can learn more about your experience and assist you further, please call us at 1-800-214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
2
Piece of junk
on December 26, 2025
Posted by: Jojo k
from Denver Colorado
Used it once and was so unimpressed I forgot about it. Its been hanging in my garage. Picked it up to use today, after 6 months later and the handle came apart and the new velco pad won't stick. Very expensive and wasteful one use product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 9, 2026
Hello! Thank you so much for reaching out regarding this situation with your Power Mop. Regarding the pad not sticking, the base of the head might need to be cleaned before attaching it, you can use a double sided tape to remove any dirt from it. As for the handle we would definitely like to investigate and help you with this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
Written by a customer while visiting swiffer.com
Customer Rating
1
Did not do very good
on January 15, 2026
Posted by: Sonnyby
New starter box cleaning bottle only hafe full and only one clean pad in box
Did not do a very good job
Did not do a very good job
Written by a customer while visiting swiffer.com
Customer Rating
2
I Have to find batteries before I can test the mop
on January 18, 2026
Posted by: Tlb1976
from NC
I purchased the Power Mop Mopping Kit. It says on the box, batteries included. There are no batteries in this kit.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 21, 2026
Hello! Thank you for reaching out regarding your Swiffer PowerMop. If your PowerMop arrived missing the battery compartment, we would definitely like to assist you with that, please call us at (800) 742-9220, your satisfaction is important to us!
Written by a customer while visiting swiffer.com
Customer Rating
1
It doesn't work
on January 31, 2026
Posted by: Dougpi
I ordered it it doesn't work I put it together with bad instructions and it doesn't work
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com
Customer Rating
1
The new fresh scent with pink flowers made my dau.
on February 3, 2026
Posted by: Breathless
from Eagle Mountain, Utah
I’ve always liked this product. But the new freshness scent with pink flowers made my daughter and mother have a full on asthma attack. It was very scary. Hopefully this company can look into this. None of the other scents have done this.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 9, 2026
Hello! I'm very sorry to hear about your experience with the new freshness scent featuring pink flowers. It’s concerning to hear that it triggered asthma attacks for your daughter and mother, and we understand how frightening that must have been.
Your safety is our top priority, and we thoroughly evaluate all our products to ensure they are safe when used as directed. This is certainly not the experience we want for our customers.
To assist you further, please contact us at (800) 742-9220. We would like to learn more about your situation and address your concerns. Thank you for bringing this to our attention, and we appreciate your feedback.
Your safety is our top priority, and we thoroughly evaluate all our products to ensure they are safe when used as directed. This is certainly not the experience we want for our customers.
To assist you further, please contact us at (800) 742-9220. We would like to learn more about your situation and address your concerns. Thank you for bringing this to our attention, and we appreciate your feedback.
Written by a customer while visiting swiffer.com