Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
5
this product works great
on October 18, 2024
Posted by: 12 fishy
i have this product and like using it it works great
Written by a customer while visiting swiffer.com
Customer Rating
2
Not worth the money
on October 25, 2024
Posted by: mary b
from Ohio
Tricky to assemble. The aroma of the cleaner is overpowering and lasts for days. Wish there was an unscented version. And I now have extra bottles and boxes of cleaning pads and liquid from the original Wet Jet (that no longer works even after I disassembled it and fixed it 3 times) and will be wasted since they do not fit the new Power Mop. Not a happy camper, sorry.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
Thanks so much for your review, Mary. We're very sorry that you found the scent of the liquid a bit too strong. We do extensive testing to get the scent just right, so we'd love to connect about this, share your feedback with our team, and make sure your idea about an unscented version is heard. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Skip this version
on August 26, 2025
Posted by: SAHMama
Absolutely disappointed. It's cheaply made and feels like the handle will break. I've used other models of swiffers and they've never been as bad.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 27, 2025
We're so very sorry to hear that you're not a fan of the quality of our PowerMop. Be assured that the devices handle won't break when used as directed. We'd love to ensure your feedback is heard, so please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
I would never buy anything from this company again
on October 24, 2025
Posted by: Louie A Good Designer
from Wisconsin
The absolute worst design ever. The button that holds the handle together is crap. It keeps pulling apart. The engineer that designed this needs to be fired. I was a mechanical designer my whole career, and I would not have a job in the field if I designed that.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 27, 2025
We're sorry that the fastener on you handle is failing to hold the two sections together, Louie. We're dedicated to making it easy and convenient to keep your home sparkling clean, and a lot of thought and research goes into our product designs. Our products are made to be durable, and undergo many quality checks to ensure reliable performance. What you described is not the norm, and we appreciate you reaching out to bring this to our attention. Our Swiffer Team would like to gather details to further assist with this matter. Please give our team a call at 1-800-214-8734 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com
Customer Rating
5
Works awesome
on November 29, 2025
Posted by: port43
from Detroit suburb
I’m not sure how so many people are having such a hard time when I am not; most everything fails for me but not this.
I bought this to clean my heavily trafficked, heavily neglected, wood floors. After using it for a while with the wood floor solution I bought the regular solution for my vinyl kitchen floor and I switch pads and solutions regularly without any problem. I have recommended it to friends with smooth floors and they’ve had no issues either.
For someone as lazy as me when it comes to housecleaning this thing makes it so much easier than grabbing a mop and bucket.
Between this and the robovac I just bought keeping my floors clean is no hassle at all, even with a shedding dog.
I bought this to clean my heavily trafficked, heavily neglected, wood floors. After using it for a while with the wood floor solution I bought the regular solution for my vinyl kitchen floor and I switch pads and solutions regularly without any problem. I have recommended it to friends with smooth floors and they’ve had no issues either.
For someone as lazy as me when it comes to housecleaning this thing makes it so much easier than grabbing a mop and bucket.
Between this and the robovac I just bought keeping my floors clean is no hassle at all, even with a shedding dog.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Stooped working after about 4 uses.
on December 17, 2025
Posted by: Ortley220
I purchased a Swifter Power Mop and used it just a few times. It worked as well as expected. After about 4 weeks, using it once ot twice a week, the sprawling motor stopped working. I changed the batteries a few times and still didn't work. Needless to say I'm very disappointed in the quality of your product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 22, 2025
Hello! Thank you for taking the time to let us know about this situation with your Swiffer Power Mop not working after a few uses. Please know that we have many quality checks in place to make sure our product is in great condition for you, and this is not something we would expect. We would definitely like to investigate this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
Written by a customer while visiting swiffer.com
Customer Rating
1
It doesn’t work long.
on December 29, 2025
Posted by: Kdube101
from Calgary Ab
The mop stopped working! It was great and then it stopped. I have changed the batteries and solution but still nothing.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 9, 2026
Hello! Thank you so much for reaching out regarding this situation with your Power Mop.
If you can not hear the motor, the step to follow would be to replace the batteries and make sure they are brand new and from the same package. If this didn't work we would definitely like to investigate and help you with this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
If you can not hear the motor, the step to follow would be to replace the batteries and make sure they are brand new and from the same package. If this didn't work we would definitely like to investigate and help you with this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
Written by a customer while visiting swiffer.com
Customer Rating
1
Dies quick
on January 9, 2026
Posted by: Anonymous
from Washington
After 5 months, the spray stopped working, I changed the batteries twice with different brands and nothing. It just died.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 12, 2026
Hello! Thank you so much for reaching out regarding this situation with your Power Mop.
If you can not hear the motor, the step to follow would be to replace the batteries and make sure they are brand new and from the same package. If this didn't work we would definitely like to investigate and help you with this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
If you can not hear the motor, the step to follow would be to replace the batteries and make sure they are brand new and from the same package. If this didn't work we would definitely like to investigate and help you with this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
Written by a customer while visiting swiffer.com