Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Junk!
on June 29, 2025
Posted by: SewHappy
from WI
Only worked one time! Motor failed after first use. Don't waste your money, you get stuck with a mop that doesn't work, expensive mope pads and solution that can't be used
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 30, 2025
Oh, no, we're disappointed to hear this was your experience. Please know that we go to great lengths to ensure our products meet our high quality standards, and this is unexpected. Please give us a call at (800) 742-9220 when you have a moment so that we can learn more and get you the help you need with your Swiffer PowerMop.
Written by a customer while visiting swiffer.com
Customer Rating
2
When it works it’s great.
on June 30, 2025
Posted by: Soap
It’s a great product in theory. Just made poorly. Battery compartment does fall off. You can’t get a new one without rebuying the clunker. Proctor and gamble have horrible customer service. They really could care less they have your money now.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, July 7, 2025
We're sorry to hear this has been your experience, and want to assure you that we have many quality checks to ensure you get the best. While the battery compartment is designed to come out so the batteries can be replaced, it should stay in place while mopping. We'd like to learn more to help you get the most from your Swiffer. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
DONT BUY IT
on July 8, 2025
Posted by: Chanel
A bad product. I lost the battery compartment in a moving and now the mop is useless, and no wher I can find that part. It is bad for our planet. DONT BUY IT
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 8, 2025
We hope the move went well, Chanel. We're sorry to hear that the battery compartment was lost during the process. We'd love to help you with this. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
The unit is as described.
on August 17, 2025
Posted by: DRRTM
This product is exactly as described. I will be using it often.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
A waste
on September 3, 2025
Posted by: SWill
from Los Angeles
It worked once then stopped spraying. Tried every troubleshooting suggestion to no avail
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 4, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've already tried fresh batteries, and cleaning the nozzles as we'd recommend, we'd like to get a bit more information to help. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Product stopped working almost a year of use.
on September 12, 2025
Posted by: CG 1966
I bought this a year ago. Purchased a lot of pads and replacement cleaner.it stopped working just has trickles of fluid. I cleaned it and also replaced the batteries. The batteries are not the issue. Now I am left with extra supplies and no mop.
Response from swiffer.comBy Customer Care, September 15, 2025
We're so very sorry to hear about this. The troubleshooting tips and tricks you did should work to get the device spraying again as it used to, especially if the battery door is firmly closed, and you're using alkaline batteries and not Rechargeable/carbon-zinc. We'd like to assist you further. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
It is not an easy to use as described.
on October 1, 2025
Posted by: Blair
from Dayton, OH
First, the solution bottle is very hard to be inserted to its place until click, no matter how hard I tried. I even tried to push it with rubber mallet. Not an easy product as described.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 29, 2025
We are sorry you had a bad experience while placing the solution, Blair. Hopefully the following tips may help:
-Insert the solution bottle, purple end facing down, into the PowerMop.
-Push the bottle into the device until it is secure.
-Only use the PowerMop solution with the device. Do not open the PowerMop bottle and refill it. This could permanently damage the device and cause it to stop working.
If you’d like to share more or would like further assistance, please contact us at 800-214-8734 and we’ll be happy to help further assist you! -The Swiffer Team
-Insert the solution bottle, purple end facing down, into the PowerMop.
-Push the bottle into the device until it is secure.
-Only use the PowerMop solution with the device. Do not open the PowerMop bottle and refill it. This could permanently damage the device and cause it to stop working.
If you’d like to share more or would like further assistance, please contact us at 800-214-8734 and we’ll be happy to help further assist you! -The Swiffer Team
Written by a customer while visiting swiffer.com
Customer Rating
1
I'll be looking for a replacement.
on September 30, 2025
Posted by: Kathy S
The new mop pads leave my floors streaky. The overall mop is lighter than the previous one, but I think that is due to the solution bottle being smaller so you are replacing more often. I've used the Swifter products for many years and this is the first time I've been disappointed.
Response from swiffer.comBy Customer Care, October 1, 2025
We're very sorry to hear about this, Kathy. The streaking may be a result of our PowerMop not being suitable for the type of floor you have. Do not use Swiffer PowerMop on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets.
If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause streaking. If this is the case, using the product a few more times should solve the problem. There could be other explanations too, so we'd like to connect and help. Please call us at (800) 742-9220.
If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause streaking. If this is the case, using the product a few more times should solve the problem. There could be other explanations too, so we'd like to connect and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com