Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
Lasted a month, I'm so bummed!
on June 2, 2025
Posted by: MamaOG
from Mesa, AZ
If I had reviewed this Swiffer PowerMop the day I got it, 5 stars all the way, but I've had mine for about a month now and the cleaning solution needed a replacement so I went and bought the pricey container (It's pretty lame that it's not refillable too). I replaced the old one and it will not spray! I've replaced the batteries, taken the container off and put it back on, checked for a clog... I don't know what it happening. I seriously loved this thing and I am so sad it is already done for. It's not exactly the cheapest Swiffer floor cleaner available, you know. I thought it was better than the Swiffer Wet Jet and I love the weight and feel of the PowerMop. It's excellent for really getting my tile floor clean. Now that it's broken I'll have to go back to the WetJet, which is okay, but I feel like I wasted a nice little chunk of money. Bummer.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, June 4, 2025
We're sorry to hear that a great Swiffer fan like you had this experience, as we'd expect you to be able to rely on our PowerMop. It sounds like you took some great steps already, and we'd be happy to look into this further for you. When you're able, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Worked great when new… not at all now
on June 2, 2025
Posted by: Tara84
from Kansas
When I got this I was so excited. New out of the box it worked perfectly for what I needed. I ran out of cleaning strips so it sat for a month. It now does not spray at all. I have replaced the batteries twice from different packages. It is worthless now. This is the same reason I had to replace my wetjet with this one. Save your money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 3, 2025
We're certainly sorry to hear both your WetJet and PowerMop stopped spraying, Tara! Our products go through many quality checks to make sure they reach you in perfect condition, so we assure you this isn't something we'd expect to happen. In order to learn more to share with our Quality Team, and provide some troubleshooting tips, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Bigger swifter
on June 2, 2025
Posted by: lexx32017
Good product and great sprayer just don’t like that the pad does not last too long.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, June 4, 2025
While we're glad that you're enjoying our PowerMop, we're sorry that you feel this way about the pads. We'd like to mention that how long one pad will last can vary, as it depends on how much area you're cleaning and how heavily soiled your floors are. We'll be sure to share your comments with our team, and you're always welcome to give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
0 stars
on June 3, 2025
Posted by: Dogmom
Junk mine lasted on month. I changed batteries...nothing
Actually deserved 0 stars but...
Actually deserved 0 stars but...
Response from swiffer.comBy Customer Care, June 4, 2025
We're sorry to hear this, as we have strict quality checks in place to ensure that you can rely on our PowerMops. You took a great step by replacing the batteries, and we also suggest making sure that the solution bottle isn't empty and is fully inserted, and to gently brush the nozzles to remove any clogs that may have formed. We hope these tips help, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
2
Product not as expected
on June 12, 2025
Posted by: stormy
from rockaway,oregon
I needed a new mop and saw this one advertised, so I thought I would try it. It worked great until I went to add a new pad. The pad would not stick like it was supposed to. I still can't get it to stick and I've been trying for 2 weeks.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 16, 2025
We're sorry to hear this, as we have many quality checks in place to ensure that you can use our products with ease. To stick the pad to your PowerMop, make sure the printed side is firmly pressed onto the PowerMop head. So that we can look into this further and see how we can best help, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Pump Quit
on June 18, 2025
Posted by: Trooper4
from WA
Worked great for a couple of months, but started not working, and now the pump doesn't work at all. Changed batteries twice, and nothing. Awfully expensive for a dust mop. Doesn't last. Would not recommend.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 20, 2025
We're sorry to hear that your Swiffer PowerMop stopped working, and we appreciate you bringing this to our attention. Our products go through extensive quality testing to make sure they work effectively when used as directed, so this isn't the experience we want you to have, and we're grateful you let us know. Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please give us a call at (800) 214-8734, any time from 9:00AM-6:00PM EST Monday-Friday.
Written by a customer while visiting swiffer.com
Customer Rating
2
I love them but….
on June 19, 2025
Posted by: DebbieB58
from Mesa AZ
I have had a couple of these and I live them but….. where I have a problem is the handle does not stay clicked in. Even having the rubber covering the little tab that is supposed to hold it in place does not stay locked. I am constantly having to shift the pole to try to get them to stay locked. I’m not sure how to remedy this, but you need to make the little pins longer so that things quit popping out. The little piece of rubber to cover it does not help.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, June 23, 2025
We're sorry to hear this, Debbie, and want to assure you that we have many quality checks to ensure you get the best from your Swiffer PowerMop. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Bottle does not click in.
on June 22, 2025
Posted by: BTHome
from Michigan
I loved my trusty swiffer sweeper that lasted about 6 years before it finally died so I was excited for this new seemingly upgraded version. The bottle will NOT stay locked in. It keeps popping up and out of the device and I have to hold it down to get any spray out. I am no weak lady- I am certain I am pushing hard enough, especially given watching videos of other people clicking it in with a few fingers. I think mine is defective. Hopefully I can return it.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 23, 2025
We're sorry to learn that you're having this trouble, and are glad we can help you through this; thanks for taking the time to let us know what’s happened. Our Quality Team has discovered that the silicone cap on the bottle can sometimes bulge. Remove it from the PowerMop and take a look at it. If you see that it’s extended, rotate the purple cap counterclockwise about half a circle, or 180 degrees. Then, to check for leaks, tilt the bottle on its side for 2-3 seconds. If all stays dry, put the bottle back into the PowerMop. If there is a leak, turn the bottle upright, return the cap to the position it originally was in (180 degrees, rotating clockwise). Put the bottle back into the Mop and let us know if all is set. We’re available Mondays-Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.
Written by a customer while visiting swiffer.com