Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
5
Great Product and Does Great Job
on August 26, 2025
Posted by: Mike1964
from Central IL
This is an outstanding product we had new hardwood
Floor and went up to the power mop we were happy with
The swiffer but the Power Mop is awesome
Floor and went up to the power mop we were happy with
The swiffer but the Power Mop is awesome
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
A waste
on September 3, 2025
Posted by: SWill
from Los Angeles
It worked once then stopped spraying. Tried every troubleshooting suggestion to no avail
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 4, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've already tried fresh batteries, and cleaning the nozzles as we'd recommend, we'd like to get a bit more information to help. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Product stopped working almost a year of use.
on September 12, 2025
Posted by: CG 1966
I bought this a year ago. Purchased a lot of pads and replacement cleaner.it stopped working just has trickles of fluid. I cleaned it and also replaced the batteries. The batteries are not the issue. Now I am left with extra supplies and no mop.
Response from swiffer.comBy Customer Care, September 15, 2025
We're so very sorry to hear about this. The troubleshooting tips and tricks you did should work to get the device spraying again as it used to, especially if the battery door is firmly closed, and you're using alkaline batteries and not Rechargeable/carbon-zinc. We'd like to assist you further. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
It is not an easy to use as described.
on October 1, 2025
Posted by: Blair
from Dayton, OH
First, the solution bottle is very hard to be inserted to its place until click, no matter how hard I tried. I even tried to push it with rubber mallet. Not an easy product as described.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 29, 2025
We are sorry you had a bad experience while placing the solution, Blair. Hopefully the following tips may help:
-Insert the solution bottle, purple end facing down, into the PowerMop.
-Push the bottle into the device until it is secure.
-Only use the PowerMop solution with the device. Do not open the PowerMop bottle and refill it. This could permanently damage the device and cause it to stop working.
If you’d like to share more or would like further assistance, please contact us at 800-214-8734 and we’ll be happy to help further assist you! -The Swiffer Team
-Insert the solution bottle, purple end facing down, into the PowerMop.
-Push the bottle into the device until it is secure.
-Only use the PowerMop solution with the device. Do not open the PowerMop bottle and refill it. This could permanently damage the device and cause it to stop working.
If you’d like to share more or would like further assistance, please contact us at 800-214-8734 and we’ll be happy to help further assist you! -The Swiffer Team
Written by a customer while visiting swiffer.com
Customer Rating
5
Convenient cleaner and good mop
on September 27, 2025
Posted by: Murphy mom
Product cleans well, can reuse mop again for small spills, bottle lasts a long time.
Written by a customer while visiting swiffer.com
Customer Rating
1
I'll be looking for a replacement.
on September 30, 2025
Posted by: Kathy S
The new mop pads leave my floors streaky. The overall mop is lighter than the previous one, but I think that is due to the solution bottle being smaller so you are replacing more often. I've used the Swifter products for many years and this is the first time I've been disappointed.
Response from swiffer.comBy Customer Care, October 1, 2025
We're very sorry to hear about this, Kathy. The streaking may be a result of our PowerMop not being suitable for the type of floor you have. Do not use Swiffer PowerMop on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets.
If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause streaking. If this is the case, using the product a few more times should solve the problem. There could be other explanations too, so we'd like to connect and help. Please call us at (800) 742-9220.
If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause streaking. If this is the case, using the product a few more times should solve the problem. There could be other explanations too, so we'd like to connect and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Should have stuck with original Swiffer mop
on October 3, 2025
Posted by: JC7651803
I wanted an upgrade and for a little while it was alright, felt like I was going through the solution much faster than the 1st mop though. Then it stopped spraying all together after maybe 3 months of use. I changed the batteries (which were still good - I tested them), made sure there was nothing blocking the spray nozzles and tried a new solution bottle and nothing worked. I’ve resorted to just hand spraying the floor (I look crazy!) and using the mop after that. Very disappointed in quality.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 6, 2025
Firstly, thank you so much for your review and for using Swiffer. We're very sorry that it isn't up to the quality standard you have come to know, love, and trust. It sounds like you tried many of our troubleshooting tips and tricks, but double-check that the battery door is completely closed. You should hear a click. We'd like to connect about this and assist you further. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Great once the mop head stays on
on October 6, 2025
Posted by: LadyT
from Waukegan. IL
This product was what I thought I had been waiting it for a while only thing is the pad doesn't stay on I love the look of the pad love the design of the mop
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, October 7, 2025
Thanks for posting your feedback. Swiffer PowerMops get quality-tested to ensure they work perfectly right out of the box, so we're sorry you've experienced this. One tip would be to double-check that the printed side of the pad is facing the mop head and the white and purple strips are facing the floor. If that still doesn't make a difference in how well it adheres, then kindly give us a call at (800) 742-9220 so we can help you further.
Written by a customer while visiting swiffer.com