Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Flawed
on November 17, 2025
Posted by: AngT
Not happy with this mop! The pads do not stay on!
Response from swiffer.comBy Customer Care, November 18, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Less work than a wet mop but not much less
on November 17, 2025
Posted by: MikeV
from Massachusetts
I bought this to replace a traditional wet sponge mop. Better but not quite much-better. Replacing the dirty pad is a hit-miss proposition. The Velcro-like strips used to hold the pad to the head aren’t strong enough to secure the pad. When dirt gets into the securing strip it loosens up real fast. I even tried cleaning the strips but only a little helpful. Like I said, better but not much-better than a wet sponge mop.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 19, 2025
Mike, we're sorry to learn your Swiffer PowerMop pads aren't sticking, and want to help. Sometimes if the mop head itself is dirty, the pads may not attach, so we're glad you tried to clean the mop head. IT can help to spray solution, put the pad on the mop head, and pass the pad through the solution. The friction of the pad + solution on the floor will attach the pad to the mop head. So we can help further, please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
3 mops in less than 2 weeks
on November 22, 2025
Posted by: DianaM
from Rocky Mountain House , Alberta Canada
This is my third mop in less than 2 weeks. Not sure if there’s a bad “batch” but everyone I’ve bought works for 2 days then doesn’t work at all. Changed batteries, changed bottles, and no spray. The first mop I thought was a fluke but after the 3rd mop, I’m beginning to wonder!!! Do better Swiffer!!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 25, 2025
We're very sorry to hear this, Diana. Our team works hard to make sure Swiffer PowerMops are built to last, and we're glad you took the time to share your experience, as this certainly isn't something we would expect. Changing the batteries is a great first step, and we'd be happy to share some additional troubleshooting tips to help get the mop spraying again. To help us do so, we'd like to gather some additional details about the mop to share with our Quality Team. For assistance, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Nope!
on December 3, 2025
Posted by: Not worth the price
from AZ
We have a 1600 sq ft house. The three bedrooms are carpeted and the rest of the house is vinyl planking. I could NOT even mop the house twice using the bottle of cleaner which came with the mop!
NOT what I expected. It did do a good job, but NOT worth the price 🫤
NOT what I expected. It did do a good job, but NOT worth the price 🫤
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 4, 2025
We're incredibly sorry to hear about this. The longevity of the refill solution can vary based on how often you use it and the size of the area you're cleaning. On average, one refill should last for several cleanings, typically covering around 1,000 square feet. Your feedback is important, and we'd like to connect and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
This product is perfect for my household
on December 10, 2025
Posted by: Sakpalla78
Overall, I like the product. I just have one issue. The connecting piece will not stay connected. Idk if I got a defective one or what but its the only issue I have with the mop.
Response from swiffer.comBy Customer Care, December 11, 2025
Thank you for taking the time to let us know this. We're sorry to hear your Swiffer isn't staying connected as expected, and we want to help you with this. Our Swiffer PowerMop devices go through many inspections to ensure they connect and perform as intended, and these tips may help. Be sure to twist the poles together until they lock into place, and you may have to push hard to connect the poles. Once assembled, don't try to pull the poles apart, as this could damage the cords inside. So we can learn more about your experience and assist you further, please call us at 1-800-214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
I'm very disappointed
on December 11, 2025
Posted by: Mary27
from Hawthorne NJ
I just got mine this morning and I decided to wash my tile kitchen floor. The "fresh scent" is awful! My eyes are burning and the odor is intolerable. I have a terribe headache as I type this. People claim the smell dissipates after 2 hours but I can't make it to one hour. I need to re-wash the floor. The mop itself is made for short people so after washing a really small kitchen floor my back is killing me. I'm giving one star so I can warn people. I'm so disappointed because I've wanted this mop since I saw it advertised on TV. I guess it's better than using a mop and bucket but come on already! Get it right the first time. I'm donating this to the Vets. Maybe they can use it.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 15, 2025
Your health and safety are our number one priority, Mary, and we’re sorry to hear that you had this experience with our PowerMop. All our products are thoroughly evaluated to be safe when used as directed, and this is not the high-quality experience we want or expect for you. It sounds like you already have, but please discontinue the use of the PowerMop and set it aside in case we need to collect it.
When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. If the scent is too strong, we recommend ventilating the area by opening windows and running a fan. Rinse the floor with clean water to remove any soap residue and make sure not to use excessive water. Drying the floor with a clean, dry mop or towel will also help with remaining moisture.
Your experience matters to us, and we’d love an opportunity to help. Please give us a call at (800) 742-9220 at your convenience.
When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. If the scent is too strong, we recommend ventilating the area by opening windows and running a fan. Rinse the floor with clean water to remove any soap residue and make sure not to use excessive water. Drying the floor with a clean, dry mop or towel will also help with remaining moisture.
Your experience matters to us, and we’d love an opportunity to help. Please give us a call at (800) 742-9220 at your convenience.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is awful
on December 20, 2025
Posted by: AngelD99
from Colorado Springs, CO
It constantly disconnects and having to do it 10 times every single use the wiring can get damaged and start making it glitch and spraying the liquid 10/10 DON’T recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com