Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
I love them but….
on June 19, 2025
Posted by: DebbieB58
from Mesa AZ
I have had a couple of these and I live them but….. where I have a problem is the handle does not stay clicked in. Even having the rubber covering the little tab that is supposed to hold it in place does not stay locked. I am constantly having to shift the pole to try to get them to stay locked. I’m not sure how to remedy this, but you need to make the little pins longer so that things quit popping out. The little piece of rubber to cover it does not help.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, June 23, 2025
We're sorry to hear this, Debbie, and want to assure you that we have many quality checks to ensure you get the best from your Swiffer PowerMop. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Bottle does not click in.
on June 22, 2025
Posted by: BTHome
from Michigan
I loved my trusty swiffer sweeper that lasted about 6 years before it finally died so I was excited for this new seemingly upgraded version. The bottle will NOT stay locked in. It keeps popping up and out of the device and I have to hold it down to get any spray out. I am no weak lady- I am certain I am pushing hard enough, especially given watching videos of other people clicking it in with a few fingers. I think mine is defective. Hopefully I can return it.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 23, 2025
We're sorry to learn that you're having this trouble, and are glad we can help you through this; thanks for taking the time to let us know what’s happened. Our Quality Team has discovered that the silicone cap on the bottle can sometimes bulge. Remove it from the PowerMop and take a look at it. If you see that it’s extended, rotate the purple cap counterclockwise about half a circle, or 180 degrees. Then, to check for leaks, tilt the bottle on its side for 2-3 seconds. If all stays dry, put the bottle back into the PowerMop. If there is a leak, turn the bottle upright, return the cap to the position it originally was in (180 degrees, rotating clockwise). Put the bottle back into the Mop and let us know if all is set. We’re available Mondays-Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Junk!
on June 29, 2025
Posted by: SewHappy
from WI
Only worked one time! Motor failed after first use. Don't waste your money, you get stuck with a mop that doesn't work, expensive mope pads and solution that can't be used
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 30, 2025
Oh, no, we're disappointed to hear this was your experience. Please know that we go to great lengths to ensure our products meet our high quality standards, and this is unexpected. Please give us a call at (800) 742-9220 when you have a moment so that we can learn more and get you the help you need with your Swiffer PowerMop.
Written by a customer while visiting swiffer.com
Customer Rating
2
When it works it’s great.
on June 30, 2025
Posted by: Soap
It’s a great product in theory. Just made poorly. Battery compartment does fall off. You can’t get a new one without rebuying the clunker. Proctor and gamble have horrible customer service. They really could care less they have your money now.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, July 7, 2025
We're sorry to hear this has been your experience, and want to assure you that we have many quality checks to ensure you get the best. While the battery compartment is designed to come out so the batteries can be replaced, it should stay in place while mopping. We'd like to learn more to help you get the most from your Swiffer. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
DONT BUY IT
on July 8, 2025
Posted by: Chanel
A bad product. I lost the battery compartment in a moving and now the mop is useless, and no wher I can find that part. It is bad for our planet. DONT BUY IT
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 8, 2025
We hope the move went well, Chanel. We're sorry to hear that the battery compartment was lost during the process. We'd love to help you with this. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Like product
on July 9, 2025
Posted by: Dee F
from Charlotte NC
This product is so much easier and gets floor cleaner than mop and bucket.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
Awesome
on August 16, 2025
Posted by: Stacy86
from Ohio
Works beautifully. I love this product ❤️. I highly recommend to everyone.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
The unit is as described.
on August 17, 2025
Posted by: DRRTM
This product is exactly as described. I will be using it often.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com