Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
3
Doesn’t work anymore
on October 17, 2025
Posted by: CDR5
I have had the power mop for almost a year. All of a sudden it is not working it does not spray out. I have replaced the batteries and it still does not work. I would fill out the form for the moneyback guarantee, but I no longer have the box or the receipt.
Response from swiffer.comBy Customer Care, October 20, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Have other swifter mops
on October 18, 2025
Posted by: Lassie15
from Ansonia Ct
Can’t get PAD to stay ON
Can’t say anything else cause pad won’t stay ON
Can’t say anything else cause pad won’t stay ON
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 20, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor quality
on October 20, 2025
Posted by: Josie00
from Huntsville, Alabama
I’ve been using a regular swiffer remote for years, without an issue. I purchased the power mop, and the pads fell apart.. I would not recommend this product to anyone. I have a mop with no pads. What am I gonna do with this?
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 22, 2025
We're sorry to hear this, Josie, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop pads. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Exactly what I needed.
on October 21, 2025
Posted by: Greatful
This has been a blessing. I am taking care of my elderly parent, and I have cats. It is easy to use. To set up, pop in the batteries and solution, and place pad on the mop. You are ready to mop. Press the button to advance the solution and mop. When finished, remove the pad. More convenient and sanitary than a mop, and easier on my back.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
3
Bottle won’t stay in
on October 24, 2025
Posted by: Ametz
from North Dakota
I really like the mop, however the bottle won’t stay in no matter what I try. I have to push down on the bottle while pressing the button to get it to spray.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 27, 2025
We're so very sorry to hear about this, Ametz. If you have not done so already, ensure you removed the piece of corrugate that is positioned underneath the solution bottle. We'd love to assist you with this. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Wished I'd never bought this horrible product!!
on October 28, 2025
Posted by: Terri K
This power mop barely sprays water. I've changed batteries and no difference. Im going back to my 4 battery swiffer. The company should have left well enough alone and never gone to a 2 battery system. Guess I'll trash my power mop. Wished I had never bought it!! Total waste of money!
Response from swiffer.comBy Customer Care, October 30, 2025
We're sorry to hear this, Terri, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
4
Thought it would have lasted much longer!
on November 4, 2025
Posted by: TeamUs
from London, Ontario, Canada
I say 4 stars ⭐️ I love the convenience of this mop so much. I’ve had it for about a year. But, I am so disappointed to say, it completely died on me the other day. I’ve changed the batteries several times, cleaned the nozzles, and nothing seems to make it work! So 1 ⭐️ for longevity. My question to you is, what am I doing wrong?
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
2
Not happy
on November 10, 2025
Posted by: Sandslnrs
I'm disappointed with this mop, I thought Piwer mop meant the pad would move or something. The power seems to be for the solution, and to top it off the battery pack holder fell off and got some reason I can't find it, knowing me, I threw it away not knowing what it was. I'll have to trash the mop, such a waste of 30 dollars.
Response from swiffer.comBy Customer Care, November 11, 2025
We know how important it is to easily clean your floors, and are sorry to learn your battery cartridge from your PowerMop is missing. When we design our products, we do extensive research and consumer testing to create features that we think you will love.
We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your feedback with our team. So we can help further, please give us a call at (800) 742-9220.
We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your feedback with our team. So we can help further, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com