Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
5
Convenient cleaner and good mop
on September 27, 2025
Posted by: Murphy mom
Product cleans well, can reuse mop again for small spills, bottle lasts a long time.
Written by a customer while visiting swiffer.com
Customer Rating
1
I'll be looking for a replacement.
on September 30, 2025
Posted by: Kathy S
The new mop pads leave my floors streaky. The overall mop is lighter than the previous one, but I think that is due to the solution bottle being smaller so you are replacing more often. I've used the Swifter products for many years and this is the first time I've been disappointed.
Response from swiffer.comBy Customer Care, October 1, 2025
We're very sorry to hear about this, Kathy. The streaking may be a result of our PowerMop not being suitable for the type of floor you have. Do not use Swiffer PowerMop on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets.
If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause streaking. If this is the case, using the product a few more times should solve the problem. There could be other explanations too, so we'd like to connect and help. Please call us at (800) 742-9220.
If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause streaking. If this is the case, using the product a few more times should solve the problem. There could be other explanations too, so we'd like to connect and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Should have stuck with original Swiffer mop
on October 3, 2025
Posted by: JC7651803
I wanted an upgrade and for a little while it was alright, felt like I was going through the solution much faster than the 1st mop though. Then it stopped spraying all together after maybe 3 months of use. I changed the batteries (which were still good - I tested them), made sure there was nothing blocking the spray nozzles and tried a new solution bottle and nothing worked. I’ve resorted to just hand spraying the floor (I look crazy!) and using the mop after that. Very disappointed in quality.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 6, 2025
Firstly, thank you so much for your review and for using Swiffer. We're very sorry that it isn't up to the quality standard you have come to know, love, and trust. It sounds like you tried many of our troubleshooting tips and tricks, but double-check that the battery door is completely closed. You should hear a click. We'd like to connect about this and assist you further. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Do not recommend
on October 6, 2025
Posted by: Lukem107
I do not recommend. Mine stopped spraying completely and I have tried messing with the battery pack and put new batteries in it twice just to make sure and still nothing!
Response from swiffer.comBy Customer Care, October 7, 2025
We're very sorry you experienced this. These suggestions may get your PowerMop spraying again:
1. If you hear the motor but the mop isn't spraying, make sure you removed the thin piece of cardboard packing in the solution bottle housing compartment.
2. Double-check to make sure all pieces of the mop have snapped together properly during assembly.
3. The nozzles could be clogged. Brushing them could help them to start respraying.
4. You could also try priming the solution bottle by squeezing gently on it while pushing the start button.
5. Only use Swiffer PowerMop solution with your mop. Other cleaning solutions might permanently damage it and cause it to stop working.
6. Make sure any new replacement batteries are AA alkaline and from the same package.
If none of those tips get your mop working again, then to further help you and provide a full report to our Quality Assurance Team, please call us at (800) 742-9220.
1. If you hear the motor but the mop isn't spraying, make sure you removed the thin piece of cardboard packing in the solution bottle housing compartment.
2. Double-check to make sure all pieces of the mop have snapped together properly during assembly.
3. The nozzles could be clogged. Brushing them could help them to start respraying.
4. You could also try priming the solution bottle by squeezing gently on it while pushing the start button.
5. Only use Swiffer PowerMop solution with your mop. Other cleaning solutions might permanently damage it and cause it to stop working.
6. Make sure any new replacement batteries are AA alkaline and from the same package.
If none of those tips get your mop working again, then to further help you and provide a full report to our Quality Assurance Team, please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Great once the mop head stays on
on October 6, 2025
Posted by: LadyT
from Waukegan. IL
This product was what I thought I had been waiting it for a while only thing is the pad doesn't stay on I love the look of the pad love the design of the mop
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, October 7, 2025
Thanks for posting your feedback. Swiffer PowerMops get quality-tested to ensure they work perfectly right out of the box, so we're sorry you've experienced this. One tip would be to double-check that the printed side of the pad is facing the mop head and the white and purple strips are facing the floor. If that still doesn't make a difference in how well it adheres, then kindly give us a call at (800) 742-9220 so we can help you further.
Written by a customer while visiting swiffer.com
Customer Rating
1
Mop not working
on October 8, 2025
Posted by: Perk
from Corpus Christi, TX
The mop stops working constantly and I have to bang it on the floor to get it to spray. Then, the next time I use it I have to bang it again.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 9, 2025
We're very sorry to hear about this, Perk. It's certainly not the experience we'd want or expect you to have with a Swiffer product, as they all go through many quality tests while being made. Kindly give us a call at (800) 742-9220 so we can help.
Written by a customer while visiting swiffer.com
Customer Rating
2
I would not purchase this product
on October 9, 2025
Posted by: Judith lynn
from St. Catharines canada
This product is not last long. The motor stopped working and now it is rendered useless. The batteries have been changed the mop has been well looked after and now the motor stopped working therefore it cannot spray and cannot be used. The original slipper was much better I never had this issue this is the 2nd power mop I've had in a year with the same issue
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 13, 2025
Hi there, Judith. Thank you so much for your review. We're sorry to hear about this. As you can imagine, we do not expect your PowerMops to die within the year. If you can no longer hear the motor, replacing the batteries should fix it. Since you tried changing the batteries already, make sure they aren't carbon-zinc or rechargeable batteries. Also, be sure the door is completely closed. We'd like to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
I loved it when it worked!!
on October 11, 2025
Posted by: Audirose
I’m rating this 3 stars because I loved it when it worked! I bought it 2 months ago; I shook it really hard the first time it stopped working, and that fixed it. However, it stopped working again and I can’t get it to work! Oh, and the handle keeps coming off :’•(
Response from swiffer.comBy Customer Care, October 13, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com