Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
The mop doesn’t work
on February 23, 2025
Posted by: Faulty
from Myrtle Beach, SC
Had three and the first 2 broke after a few time I used it. Third one never worked from the beginning. The solution left my tile floors sticky. Do not recommend it.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 24, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If the PowerMop has never dispensed, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzle; you may need to squeeze the solution bottle gently while pressing the spraying button. We also recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. As for your floor being sticky, if you have used another cleaner on the floor recently, or the floor is new, that may cause this. Going over your floor a few times should fix it. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Stops working after first solution bottle runs out
on February 24, 2025
Posted by: Aeh15
from Latham, NY
I wish I could give zero stars. Have had the power mop for maybe two months used one bottle of solution- got a new bottle come home and replace it now the mop won’t work. I’ve tried all different batteries, nothings clogged, wasn’t dropped, just faulty. Don’t waste your money I should have just got a spin mop
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 26, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution is in with the narrow end facing towards the pole. You should hear a click when the bottle is in place. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The one I got doesn't work
on February 28, 2025
Posted by: Karlita23
from Cincinnati Ohio
The handle doesn't stay together the button it doesn't work.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 28, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the PowerMop. We'd like to help, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The product is poor design with bad power connecti
on March 16, 2025
Posted by: Vivit
from San Jose, CA
This is the first time I tried swifter products, but turn out very disappointed. I use the power mop couple times and it was good as it supposed to be. However, there is bad connection for the spraying function. It stopped spraying and could work at all even after I changed the batteries. The design is really bad.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 18, 2025
We're sorry to hear that you're feeling disappointed, as we do have many quality checks in place to ensure that you can rely on our PowerMops. We suggest making sure that the solution bottle isn't empty and that it's fully inserted. As well, try gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Broke after a week.
on March 22, 2025
Posted by: Mary886
I bought this mop a week ago. And it stopped spraying already. Replaced the battery, checked the wires and everything they said to do on yhe site. IT JUST STOPPED WORKING. WHAT A WASTE OF MONEY.
Response from swiffer.comBy Customer Care, March 24, 2025
We're sorry to hear this, Mary, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Disappointing
on March 26, 2025
Posted by: Leslied
I really liked this at first for some routine cleaning. However, I’ve only had the power mop for a month and now spray. Also the mopping pads don’t stay on which is really frustrating. If takes more time to put the pads on then the actualvleaning
Response from swiffer.comBy Customer Care, March 27, 2025
We're sorry to hear that the pads wouldn't stay on your Swiffer PowerMop, Leslie! Our products go through strict quality tests to ensure they work effectively every time when used as directed, so this isn't the experience we want you to have, and we're glad you reached out. For the best results with attaching a new pad, be sure that you have the correct refill pad for the device you have, and that the printed side of the pad is facing the mop head and the white and purple strips are facing the floor when you go to apply it. Our team would be happy to share additional tips for getting the best use from your Swiffer Powermop and assist you further with this. Please give us a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!
Written by a customer while visiting swiffer.com
Customer Rating
2
So disappointed
on March 28, 2025
Posted by: Jten
Does not clean as well as the old Swiffer mop. What a disappointment!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 30, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure the PowerMop leaves your floor sparkling clean with ease. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Quit spraying!
on April 3, 2025
Posted by: Cindy loo68
from Hubbard, TX
New batteries, new bottle of cleaner, made sure jets were clear... won't spray the cleaner onto the floor! I've had it for only 3 months!
Response from swiffer.comBy Customer Care, April 4, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution is in with the narrow end facing towards the pole, and clicked into place. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com