Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Unreliable product.
on February 16, 2025
Posted by: GrammieM
from Texas
I was so excited to use the Swifter Power mop on our new Luxury Vinyl floors. For the first 5 months it worked great. Then the next time I went to use it, it wouldn't spray. I trouble shooted the problem - I replaced the batteries, bought a new replacement liquid floor cleaner and made sure it was inserted properly, made sure the power button depressed freely, and made sure the sprayer nozzles were free of debris. I went onto the Swifter website and found I needed the UPC code from the box, and the receipt to get the money back guarantee, which of course I threw away after a few months. But more importantly it had to be mailed in within 30 days so I am unable to get my money back or a replacement. So disappointed in this product. So be aware of this unreliable product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 18, 2025
We're sorry to hear that this has been your experience, as our PowerMops do go through many quality checks to ensure that you can rely on them. It also sounds like you took some great steps already. We do stand behind our products, and we'd be happy to see how we can best assist you further. Please give us a call at (800) 742-9220 when you have a chance.
Written by a customer while visiting swiffer.com
Customer Rating
4
Great mop... but...
on February 17, 2025
Posted by: Vynessa
from Marlow, OK
I was very excited to get the Power Mop, since I use other Swiffer product. But this is feel like it could have been made taller. I am 5'2 and the power mop is too short for me, putting me in an awkward position causing my back to ache. I wish there were an option to extend the handle a few inches.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
NOT a good product
on February 18, 2025
Posted by: Woodie
I just purchased it. The mop handles won't even go together. There is too much wire between the two pieces.
Response from swiffer.comBy Customer Care, February 20, 2025
We're sorry to hear that this has been your experience, since our PowerMops do go through strict quality checks to ensure that they reach you in the best possible condition. We'd be happy to look into this further for you and see how we can best assist, so please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
1
Good concept but should last longer
on February 18, 2025
Posted by: Ed47
from Texas
I purchased the power mop about 8 months ago and was pleased with the performance. I changed the batteries a couple of times and continued working fine. However it totally quit and changing the batteries, cleansing jets, putting in a new bottle solution and still didn’t work. I think less than a year is not a good sign.
Response from swiffer.comBy Customer Care, February 19, 2025
We're sorry to hear that this has been your experience, since our PowerMops do go through strict quality checks to ensure that you can rely on them. It sounds like you took some great steps already, and we'd be happy to look into this further for you. Please give us a call at (800) 742-9220 when you're able.
Written by a customer while visiting swiffer.com
Customer Rating
1
Heavy and disappointing
on February 19, 2025
Posted by: JZF1
from North Carolina
Don't waste your money. Huge disappointment. The 300+ scrubbing strips aren't doing the scrubbing. YOU ARE DOING THE SCRUBBING. And now you are lugging along a heavy bottle of spray cleaner with you. The plain old light weight wet swiffer is much better.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 20, 2025
We’re very sorry you’re unhappy with your purchase of the PowerMop. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. For more help, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
I’m not sure if I have a lemon or what
on February 22, 2025
Posted by: Kellygma
I like the ease of one thing to carry but I’m having trouble keeping the pad on. It doesn’t stick very good and then when getting wet and dirty it falls of and we have accidentally scratched floor
Response from swiffer.comBy Customer Care, February 25, 2025
Thanks for reaching out to Swiffer and sharing this experience with us, Kelly. We're very sorry to learn about this as our Quality Team assures us that, when using the PowerMop as directed, you shouldn't have situations, such as the one you've described, occur. We're glad to help you further with your PowerMop concerns. Be sure you're only using Swiffer brand PowerMop pads, as they are designed to properly fit on the PowerMop device. When putting the pad in place, ensure that the printed side is facing the mop head and the white and purple strips are facing the floor. Give us a call for additional assistance with your purchase. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Was hoping for a good [product
on February 23, 2025
Posted by: Charlie B
from Visalia CA
The original mops with the purchased power mop were fine have since bought 2 boxes of mops one with the mopping solution the other a 5 mop head box the neither performed as said, the first one there was no sticky for attachment the second when pulling the protective cover off the mop it pulled all of the adhesive with protective cover
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 25, 2025
We're sorry to hear this, Charlie, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Your product needs optional lengths
on February 23, 2025
Posted by: Alan29
from North Carolina
You make a good product but for a man it has one fatal flaw. It is not made for the average man to use. The overall length it was too short for a six foot man to use comfortably. After bending over to use the product as designed back fatigue and soreness are guaranteed.
Response from swiffer.comBy Customer Care, February 26, 2025
Our products are thoroughly evaluated to make sure they're safe to use, and your comfort and safety mean everything to us, so we're certainly sorry to hear about your experience with the PowerMop. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to pass your comments regarding the length of the pole onto the rest of our team. In order to make a full report to share with our Safety Team, and to help further, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com