Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
3
If I can't get the refills pads what's the point?
on January 17, 2025
Posted by: Done
I used the 2 pads that came with the power
mop but I can't find the refills.
mop but I can't find the refills.
Response from swiffer.comBy Customer Care, February 17, 2025
We're sorry to hear this. Our PowerMop uses our PowerMop pads, and we suggest speaking with your local store's management to learn more about availability.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is not good.
on January 27, 2025
Posted by: Mcurry
from Pace, fl
Such a bad handle design, it just comes apart with the smallest amount of pressure. Would return if I could. The handle should be one piece!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 27, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the PowerMop. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Lacks attachment of bottle in cradle.
on January 28, 2025
Posted by: PattiG
from Odessa, FL
The solution bottle will not stay in the slot. Every time I want to spray it, I have to push the bottle down and press the button on the handle at the same time. Sometimes the bottle actually falls out onto the floor.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 31, 2025
We're so very sorry to hear about this, Patti. With our quality checks, this isn't what we expect especially if the cardboard is remove. If you have not done so already, check the silicone cap, and If the cap is bulging, try unscrewing/rotating the purple cap counterclockwise by 180 degrees.
After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If there is no leakage, insert the bottle into the device. If there is leakage, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. We'd like to see if this helps, so when you're free, please call us at (800) 742-9220.
After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If there is no leakage, insert the bottle into the device. If there is leakage, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. We'd like to see if this helps, so when you're free, please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Disposable pads don’t stay on!
on February 3, 2025
Posted by: DogMom12345
Love the scent and the cleaner works great but the disposable pads won’t stay on, frustrating. Poor design on the bottom of the mop itself looks like some sticky rectangles that you attach the disposable pad to. The pad has two pull off stops and that adhesive is very poor.
Response from swiffer.comBy Customer Care, February 5, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure a good bond forms after pressing the product firmly onto the mop head. We hope it helps to know you do not pull strips or anything off of the pad. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The worst product I've ever bought
on February 4, 2025
Posted by: Matttt
This product is the worst I've seen the pads don't stay on very good they keep falling off and the batterys was supposed to be included and they wasn't. I am not happy I wish I could give it a no star rating. Thanks for wasting my time and money
Response from swiffer.comBy Customer Care, March 7, 2025
We're sorry to hear that this was your experience, as we have strict quality checks in place to ensure that you can use our PowerMop with ease. We suggest making sure that the printed side of the pad is being firmly pressed onto the PowerMop head. You can also spray some solution onto the floor and let the pad soak some of it up in order to get it to stick. As well, we'd expect you to receive everything that's listed on the packaging. We'd be happy to learn more and see how we can best assist further, so please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Third failure
on February 13, 2025
Posted by: BigE
Third failure-I had two regular Swiffer mops that just stopped working so tried the Power Mop hoping to have better luck. This one stopped working after about 6-8 months for no reason (and yes, I changed the batteries).
Response from swiffer.comBy Customer Care, February 16, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Stopped working
on February 14, 2025
Posted by: Staceys mop
Loved the Mop - a little PTO stop working after such a short time
Response from swiffer.comBy Customer Care, February 16, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
NOT SO SATISFIED
on February 14, 2025
Posted by: SONYA43
from Greensboro, NC
Only one spray nozzle worked and it did not really spray it did more of a leak or drip out of nozzle when you push the spray handle. Also did not like the smell of the cleaning liquid. I have been so happy with my other swiffer products but not this one. I do like the mop pad, itself. i am just going to have to figure how to use it on my regular swiffer handle...
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 14, 2025
We're sorry to hear this, Sonya, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again, find the right cleaning solution, and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com