Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Was hoping for a good [product
on February 23, 2025
Posted by: Charlie B
from Visalia CA
The original mops with the purchased power mop were fine have since bought 2 boxes of mops one with the mopping solution the other a 5 mop head box the neither performed as said, the first one there was no sticky for attachment the second when pulling the protective cover off the mop it pulled all of the adhesive with protective cover
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 25, 2025
We're sorry to hear this, Charlie, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Your product needs optional lengths
on February 23, 2025
Posted by: Alan29
from North Carolina
You make a good product but for a man it has one fatal flaw. It is not made for the average man to use. The overall length it was too short for a six foot man to use comfortably. After bending over to use the product as designed back fatigue and soreness are guaranteed.
Response from swiffer.comBy Customer Care, February 26, 2025
Our products are thoroughly evaluated to make sure they're safe to use, and your comfort and safety mean everything to us, so we're certainly sorry to hear about your experience with the PowerMop. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to pass your comments regarding the length of the pole onto the rest of our team. In order to make a full report to share with our Safety Team, and to help further, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The mop doesn’t work
on February 23, 2025
Posted by: Faulty
from Myrtle Beach, SC
Had three and the first 2 broke after a few time I used it. Third one never worked from the beginning. The solution left my tile floors sticky. Do not recommend it.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 24, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If the PowerMop has never dispensed, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzle; you may need to squeeze the solution bottle gently while pressing the spraying button. We also recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. As for your floor being sticky, if you have used another cleaner on the floor recently, or the floor is new, that may cause this. Going over your floor a few times should fix it. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Stops working after first solution bottle runs out
on February 24, 2025
Posted by: Aeh15
from Latham, NY
I wish I could give zero stars. Have had the power mop for maybe two months used one bottle of solution- got a new bottle come home and replace it now the mop won’t work. I’ve tried all different batteries, nothings clogged, wasn’t dropped, just faulty. Don’t waste your money I should have just got a spin mop
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 26, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution is in with the narrow end facing towards the pole. You should hear a click when the bottle is in place. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The one I got doesn't work
on February 28, 2025
Posted by: Karlita23
from Cincinnati Ohio
The handle doesn't stay together the button it doesn't work.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 28, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the PowerMop. We'd like to help, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
What an upgrade with the new Swiffer Power Mop!
on March 4, 2025
Posted by: Grannylo
Saw a commercial about the new Swiffer Power Mop. I liked the convenience of my old Swiffer...but it stopped working even with new batteries. So I bought this new and improved version. I'm impressed. It was able to clean old floor smudges the old one couldn't. Possibly the new formula? Or the new mop head design? What ever it is I'm so happy I bought the new swiffer Power Mop.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
The product is poor design with bad power connecti
on March 16, 2025
Posted by: Vivit
from San Jose, CA
This is the first time I tried swifter products, but turn out very disappointed. I use the power mop couple times and it was good as it supposed to be. However, there is bad connection for the spraying function. It stopped spraying and could work at all even after I changed the batteries. The design is really bad.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 18, 2025
We're sorry to hear that you're feeling disappointed, as we do have many quality checks in place to ensure that you can rely on our PowerMops. We suggest making sure that the solution bottle isn't empty and that it's fully inserted. As well, try gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
5
Heavy-duty mop
on March 16, 2025
Posted by: Amapolas
from McAllen, Texas
I love this. Lightweight, very easy and versatile to use. I'm using this on my tiled floors, switching with the regular Swiffer for heavy-duty cleaning.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com