Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
Stopped working
on February 14, 2025
Posted by: Staceys mop
Loved the Mop - a little PTO stop working after such a short time
Response from swiffer.comBy Customer Care, February 16, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
NOT SO SATISFIED
on February 14, 2025
Posted by: SONYA43
from Greensboro, NC
Only one spray nozzle worked and it did not really spray it did more of a leak or drip out of nozzle when you push the spray handle. Also did not like the smell of the cleaning liquid. I have been so happy with my other swiffer products but not this one. I do like the mop pad, itself. i am just going to have to figure how to use it on my regular swiffer handle...
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 14, 2025
We're sorry to hear this, Sonya, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again, find the right cleaning solution, and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Unreliable product.
on February 16, 2025
Posted by: GrammieM
from Texas
I was so excited to use the Swifter Power mop on our new Luxury Vinyl floors. For the first 5 months it worked great. Then the next time I went to use it, it wouldn't spray. I trouble shooted the problem - I replaced the batteries, bought a new replacement liquid floor cleaner and made sure it was inserted properly, made sure the power button depressed freely, and made sure the sprayer nozzles were free of debris. I went onto the Swifter website and found I needed the UPC code from the box, and the receipt to get the money back guarantee, which of course I threw away after a few months. But more importantly it had to be mailed in within 30 days so I am unable to get my money back or a replacement. So disappointed in this product. So be aware of this unreliable product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 18, 2025
We're sorry to hear that this has been your experience, as our PowerMops do go through many quality checks to ensure that you can rely on them. It also sounds like you took some great steps already. We do stand behind our products, and we'd be happy to see how we can best assist you further. Please give us a call at (800) 742-9220 when you have a chance.
Written by a customer while visiting swiffer.com
Customer Rating
4
Great mop... but...
on February 17, 2025
Posted by: Vynessa
from Marlow, OK
I was very excited to get the Power Mop, since I use other Swiffer product. But this is feel like it could have been made taller. I am 5'2 and the power mop is too short for me, putting me in an awkward position causing my back to ache. I wish there were an option to extend the handle a few inches.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
NOT a good product
on February 18, 2025
Posted by: Woodie
I just purchased it. The mop handles won't even go together. There is too much wire between the two pieces.
Response from swiffer.comBy Customer Care, February 20, 2025
We're sorry to hear that this has been your experience, since our PowerMops do go through strict quality checks to ensure that they reach you in the best possible condition. We'd be happy to look into this further for you and see how we can best assist, so please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
1
Good concept but should last longer
on February 18, 2025
Posted by: Ed47
from Texas
I purchased the power mop about 8 months ago and was pleased with the performance. I changed the batteries a couple of times and continued working fine. However it totally quit and changing the batteries, cleansing jets, putting in a new bottle solution and still didn’t work. I think less than a year is not a good sign.
Response from swiffer.comBy Customer Care, February 19, 2025
We're sorry to hear that this has been your experience, since our PowerMops do go through strict quality checks to ensure that you can rely on them. It sounds like you took some great steps already, and we'd be happy to look into this further for you. Please give us a call at (800) 742-9220 when you're able.
Written by a customer while visiting swiffer.com
Customer Rating
1
Heavy and disappointing
on February 19, 2025
Posted by: JZF1
from North Carolina
Don't waste your money. Huge disappointment. The 300+ scrubbing strips aren't doing the scrubbing. YOU ARE DOING THE SCRUBBING. And now you are lugging along a heavy bottle of spray cleaner with you. The plain old light weight wet swiffer is much better.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 20, 2025
We’re very sorry you’re unhappy with your purchase of the PowerMop. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. For more help, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
I’m not sure if I have a lemon or what
on February 22, 2025
Posted by: Kellygma
I like the ease of one thing to carry but I’m having trouble keeping the pad on. It doesn’t stick very good and then when getting wet and dirty it falls of and we have accidentally scratched floor
Response from swiffer.comBy Customer Care, February 25, 2025
Thanks for reaching out to Swiffer and sharing this experience with us, Kelly. We're very sorry to learn about this as our Quality Team assures us that, when using the PowerMop as directed, you shouldn't have situations, such as the one you've described, occur. We're glad to help you further with your PowerMop concerns. Be sure you're only using Swiffer brand PowerMop pads, as they are designed to properly fit on the PowerMop device. When putting the pad in place, ensure that the printed side is facing the mop head and the white and purple strips are facing the floor. Give us a call for additional assistance with your purchase. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com