Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Never buy
on April 3, 2025
Posted by: Wammy
Don’t waste your money on this! I had mine for 1 month and stopped working
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 4, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend to try fresh batteries, gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Junk!
on April 6, 2025
Posted by: Mollygirl
The cleaning solution with power mop is decent. The power mop itself is junk. Will not stay together during use due to improper design of handle. Have to duct tape it. The sprayer is decent. Altogether it's not where near worth the money. Way to flimsy.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 7, 2025
We're very sorry to hear this, Molly. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have with our PowerMop. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
2
on April 7, 2025
Posted by: no impressed
it doesn't do any better than the original swifter. The strips are all paper and mashes down doesn't get into the grout line on tile. I guess it is okay for flush floors.
Response from swiffer.comBy Customer Care, April 9, 2025
Thank you for sharing your feedback with us. Our team is always researching, and taking in feedback to help us design our Swiffer in ways that we believe everyone will love as much as we do. We truly appreciate your thoughts and will be sure to share this with our team. If you'd like to share more, please feel free to give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
This product is poorly made
on April 10, 2025
Posted by: Dsautin
from Fort Myers, FL
Terrible design. Handle button never worked correctly causing handle to come apart. Completely came off today. Wish I would have kept receipt to get refund.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 14, 2025
Quality has and will always be at the forefront of everything we do, so we're sorry to hear about this. With our quality checks, this isn't what we expect. If you have not done so already, try twisting the poles together until they lock into place.
You may have to push hard to connect the poles. We'd like to see if this helps and get you some more assistance with this. Please call us at (800) 742-9220.
You may have to push hard to connect the poles. We'd like to see if this helps and get you some more assistance with this. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Disappointed
on April 10, 2025
Posted by: Jaxon
from Toronto canada
Very disappointed with the product. One bottle does not go too far. Will have to buy refill after using twice. I also have to press down hard on the floor to remove scuff marks. Would not recommend
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 11, 2025
Thank you for sharing your feedback with us. Our products are put through rigorous quality tests to provide you with the best cleaning experience. We appreciate you sharing your experience, and we'll be sure to share this with our team. If you'd like to share more, please feel free to give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
4
This product is great just one issue.
on April 20, 2025
Posted by: Lalu
Love the way it cleans and love the fresh smell it leaves. My one complaint is that the handle comes apart every time I mop at least once. It’s locked in a clicks but still pulls apart. Also a bit longer handle would be helpful to taller people.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
3
I liked it till it broke
on May 2, 2025
Posted by: KlG123
Broke with in a few months of using it. Waste of money.
Response from swiffer.comBy Customer Care, May 5, 2025
We're sorry to hear this, as we do have strict quality checks in place to ensure that you can rely on our products. We'd be happy to learn more and see how we can best help, so please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
1
Dissapointed
on May 6, 2025
Posted by: Rebe2025
from Vaughan, Ontario, Canada
Purchased this product in Jan of this year...unfortunately even with replacing the batteries and gently cleaning the nozzles it has stopped working.
When I originally purchased this product, I had to return it as the motor stopped working and this was my first use with it.
Unfortunately I do not have the receipt and the upc as it was purchased in January 2025.
I am disappointed in the product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 7, 2025
We're so sorry to hear about this. We understand your disappointment as your PowerMop should last far longer than it did. With our quality checks, this isn't what we expect especially when using fresh batteries, so we'd love to collect some details and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com