Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Very disappointed.
on July 28, 2024
Posted by: Prissy91
from Tx
I’ve had this product approximately 1 month and it has just stopped working. Will not spray.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 30, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We recommend to try fresh batteries as well as making sure the solution bottle is full. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Not recommended
on July 28, 2024
Posted by: Jo68
from California
Unfortunately, I was hoping to use this mop for a long time but the sprayer function failed. Could not revive after several battery changes. The replacement pads are expensive but worth it if the mop had lasted more than 5 mos or so. Disappointed.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 30, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Sprayer doesn’t spray
on July 31, 2024
Posted by: Marisa78
from Port Saint Lucie, FL
I used this mop 7 times (used it 1 whole week) and the sprayer quit working. So I am now stuck with expensive disposable mop heads, and solution, and a mop that doesn’t function.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 1, 2024
We understand how frustrating it can be when your Swiffer PowerMop stops working after one week of using it, Marisa. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try:
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
* Replace the batteries by inserting fresh AA alkaline batteries in the battery compartment.
* Please make sure the battery door is closed all the way until it clicks.
* The nozzles could be clogged. Brushing them gently may help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
* Replace the batteries by inserting fresh AA alkaline batteries in the battery compartment.
* Please make sure the battery door is closed all the way until it clicks.
* The nozzles could be clogged. Brushing them gently may help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
3
Glorified mop handle
on July 31, 2024
Posted by: Snookithecat
Product would work just as well if not better if the pads were premoistened, just like the regular old Swiffer pads. The "power mop" feature is a lame gimmick.
Response from swiffer.comBy Customer Care, August 2, 2024
Thanks so much for sharing your feedback with us, we'll be sure to let our team know what you think. If you ever have any Swiffer questions, don't hesitate to get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
STOPPED WORKING/Not worth it
on August 21, 2024
Posted by: Cleancowlady
from Columbus, Ohio
Stopped working after 3 months of weekly use. I liked it for use between full moppings for easy clean up. BUT after buying new pads and refills and coming home to use it, the lights didnt come on, the spray didnt work, it didn't even make a noise. I put in brand new batteries and nothing. Basically its trash and I'm returning the pads and refills. I would stick with the regular swiffer with wet pads for quick cleans insted of this power mop.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 22, 2024
We're sorry to hear this, as our PowerMop does go through strict quality checks to ensure that you can rely on it. You definitely took the right step by replacing the batteries, and we also suggest making sure that the solution bottle isn't empty and is fully inserted. As well, you can gently brush the nozzles to help loosen any clogs that may have formed. We hope these tips help, and please give us a call at (800) 742-9220 if you'd like further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
2
Unclear on functionality
on August 22, 2024
Posted by: cola
from Rhode Island
does anyone know what the batteries are for??? No explanation on the literature, nor in comments section other than the batteries spray the liquid?, or the batteries have a light? (What light?), the batteries make a vibration in the mop handle? Yes very heavy to use and not liking the non refillable detergent bottle.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 23, 2024
We're happy to explain what the batteries are used for in the PowerMop. The batteries are what allows the device to spray the liquid as well as also provide LED light on the head of the product. We're sorry you aren't a fan of the weight and the non-refillable solution bottle and will share your feedback with our Product Design Team. For more help, please feel free to give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Works as expected
on August 23, 2024
Posted by: ShastaMcNasty
from Southeast
Dogs + 2 kids and it mops as well as a string mop but 10 times faster. Only problem is kids want to use it and will try to spray the whole bottle out.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Removable battery pack lost
on August 23, 2024
Posted by: Zoedood
from Seattle, WA
While the system is useful and can clean floors easily, it is only useable with the battery pack that is not attached and after one use fell off and got lost. It a great design for longevity.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 26, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com