Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
3
If I can't get the refills pads what's the point?
on January 17, 2025
Posted by: Done
I used the 2 pads that came with the power
mop but I can't find the refills.
mop but I can't find the refills.
Response from swiffer.comBy Customer Care, February 17, 2025
We're sorry to hear this. Our PowerMop uses our PowerMop pads, and we suggest speaking with your local store's management to learn more about availability.
Written by a customer while visiting swiffer.com
Customer Rating
5
Did all hard floors, no fuss
on January 18, 2025
Posted by: GL59
Used the power mop for the first time today,
Easy to assemble and got under tables chairs etc. with ease.
A lot quicker than getting out the mop and pail and does the job.
Only problem, mine didn’t come with the batteries,
Easy to assemble and got under tables chairs etc. with ease.
A lot quicker than getting out the mop and pail and does the job.
Only problem, mine didn’t come with the batteries,
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is not good.
on January 27, 2025
Posted by: Mcurry
from Pace, fl
Such a bad handle design, it just comes apart with the smallest amount of pressure. Would return if I could. The handle should be one piece!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 27, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the PowerMop. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Lacks attachment of bottle in cradle.
on January 28, 2025
Posted by: PattiG
from Odessa, FL
The solution bottle will not stay in the slot. Every time I want to spray it, I have to push the bottle down and press the button on the handle at the same time. Sometimes the bottle actually falls out onto the floor.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 31, 2025
We're so very sorry to hear about this, Patti. With our quality checks, this isn't what we expect especially if the cardboard is remove. If you have not done so already, check the silicone cap, and If the cap is bulging, try unscrewing/rotating the purple cap counterclockwise by 180 degrees.
After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If there is no leakage, insert the bottle into the device. If there is leakage, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. We'd like to see if this helps, so when you're free, please call us at (800) 742-9220.
After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If there is no leakage, insert the bottle into the device. If there is leakage, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. We'd like to see if this helps, so when you're free, please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Great Product! Saved my life as a college student!
on January 30, 2025
Posted by: clm01
The Swiffer Power Mop has been a game-changer for me! It’s incredibly easy to use and actually makes cleaning feel effortless and even enjoyable. I’ve noticed that many of the negative reviews come from faulty items, but in my experience, as long as the product is in good condition from the factory, it lasts a long time and is absolutely worth the investment. The convenience of interchangeable mop pads, customizable cleaning solutions, and its ergonomic design make it a must-have for efficient and hassle-free cleaning!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
2
Disposable pads don’t stay on!
on February 3, 2025
Posted by: DogMom12345
Love the scent and the cleaner works great but the disposable pads won’t stay on, frustrating. Poor design on the bottom of the mop itself looks like some sticky rectangles that you attach the disposable pad to. The pad has two pull off stops and that adhesive is very poor.
Response from swiffer.comBy Customer Care, February 5, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure a good bond forms after pressing the product firmly onto the mop head. We hope it helps to know you do not pull strips or anything off of the pad. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The worst product I've ever bought
on February 4, 2025
Posted by: Matttt
This product is the worst I've seen the pads don't stay on very good they keep falling off and the batterys was supposed to be included and they wasn't. I am not happy I wish I could give it a no star rating. Thanks for wasting my time and money
Response from swiffer.comBy Customer Care, March 7, 2025
We're sorry to hear that this was your experience, as we have strict quality checks in place to ensure that you can use our PowerMop with ease. We suggest making sure that the printed side of the pad is being firmly pressed onto the PowerMop head. You can also spray some solution onto the floor and let the pad soak some of it up in order to get it to stick. As well, we'd expect you to receive everything that's listed on the packaging. We'd be happy to learn more and see how we can best assist further, so please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Third failure
on February 13, 2025
Posted by: BigE
Third failure-I had two regular Swiffer mops that just stopped working so tried the Power Mop hoping to have better luck. This one stopped working after about 6-8 months for no reason (and yes, I changed the batteries).
Response from swiffer.comBy Customer Care, February 16, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com