Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Product just stop spraying
on November 3, 2023
Posted by: Zay313
Horrible product It stop spraying in the matter of 2 months
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 3, 2023
Thanks for leaving us your feedback about our PowerMop, Zay. We want you to know that we have many quality checks in place to make sure every product reaches you in perfect condition, so we're glad you've reached out about this issue. To help get your PowerMop working again, we suggest replacing the batteries with fresh AAs, and trying to brush the nozzles to clear out any clogging. We'd like to help more with this, and gather some info for our Quality Team, so please give us a call at 1-800-214-8734 when you're able.
Written by a customer while visiting swiffer.com
Customer Rating
2
Broke almost immediately
on November 23, 2023
Posted by: TEstep
from Spring Hill, Fl
I bought this two weeks ago and it worked for 2 or 3 times and it already broke. The mop won't spray no matter what we've tried.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 7, 2023
Thank you for telling us about your experience with our PowerMop. We have many checks in place to ensure that our products help you clean with ease, so this is not something we'd expect to see. To help your PowerMop spray again, we recommend brushing the nozzles to help clear out any clogging that might've occurred. So we can help further with this, and gather some info for our Quality Team, please give us a call at 1-800-214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Mop not working after doing everything above
on December 3, 2023
Posted by: Kzgod
I used it one time. Went to use the second time, so I went to the store bought more pads, cleaning liquid. Put new batteries in, cleaned the spray holes like You Tube tells you & still nothing is working. I had two back surgeries s
This year & thought it would be easier for me to use.
This year & thought it would be easier for me to use.
Response from swiffer.comBy Customer Care, December 4, 2023
Thanks for sharing your experience with our Swiffer WetJet. We do everything we can to ensure our products help you clean with ease, so this is not something we'd expect to see. We appreciate you trying some troubleshooting steps already; holding down the button on the handle of the device in order to prime it also may help the WetJet to start spraying again.
We appreciate you reaching out, and would like to help you further as we gather some info for our Quality Team. Please give us a call at 1-800-742-9220 for additional assistance.
We appreciate you reaching out, and would like to help you further as we gather some info for our Quality Team. Please give us a call at 1-800-742-9220 for additional assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
“Just click and clean” did not work for me
on December 10, 2023
Posted by: Ant2121
from Austin, Texas
I bought the power mop and the solutions for multi surface and the one for wood, none of them clicks attaching properly to the mop attachments, I made wholes in my thumbs trying to force it down until it bleeding. I got so frustrated because it was the only product I had for my wood floors.
So disappointing to expect a product to properly work and get quite the opposite. Just click and clean did not work for me because it never clicked.
So disappointing to expect a product to properly work and get quite the opposite. Just click and clean did not work for me because it never clicked.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 12, 2023
We're sorry to hear that you had this experience, as our PowerMop goes through strict quality checks to ensure that you can use it with ease. As well, we can assure you that our PowerMop has been thoroughly evaluated to be safe when used as directed. If you're having trouble inserting the solution bottle, we suggest making sure that the piece of cardboard in the solution bottle holder has been removed. Also, if the cap of the bottle is bulging at all, unscrew/rotate the cap counterclockwise by 180 degrees or half a rotation and then tilt the bottle on its side for 2-3 seconds to check for any leakage. If there's no leakage, insert the bottle into the device. If there is leakage, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. We hope this is helpful. We'd also like to learn more and gather some additional details for our Safety and Quality Teams, so please give us a call at (800) 742-9220 when you have a chance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Not happy at all
on December 29, 2023
Posted by: MommaBug
The fluid used to clean the floor, no matter how clean or how dirty, ALWAYS leaves a sticky floor behind.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2024
We'd never want to leave you with a sticky floor, so we're very sorry to hear that you've had this experience. Our PowerMop and PowerMop solutions have been thoroughly tested to ensure they'll help you get sparkling-clean floors, and we haven't made any recent updates to our formulas, so we've got a few tips to help. Streaking and cloudiness can happen for a few reasons, such as your floor being brand new and having a special coating on it to protect it during shipping, if other cleaning products have been used on the floor recently, or if the PowerMop solution isn't suitable for the type of floor that you have (unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets). We recommend that you sweep or vacuum the floor before using your PowerMop and that you leave the solution on the floor for 10-15 seconds for mopping for best results. Our team would like to learn more about your experience so that we can see what might be going on and so that we can try to help you further. Please give us a call at (800) 742-9220, we look forward to hearing from you!
Written by a customer while visiting swiffer.com
Customer Rating
2
Needs better engineering of mop pads.
on February 6, 2024
Posted by: Javelinahog
from San Antonio, Texas
Needs further development. Mop design and use of premix mopping liquid are good but the problem is with the throw-away mop pads. To become an economical and renewable resource product, the mop pads need to be capable of being reused multiple times. Strongly suggest you come up with some sort of reusable microfiber pad that can be washed and reused by the consumer over many mop cycles.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 7, 2024
Thank you for sharing your thoughts on our PowerMop. We understand and share your concern for creating products that work well for our environment, and will be sure to pass along your feedback to our team. If you have more to share with us, or any questions about how we work to promote sustainability at Swiffer, please give us a call at 1-800-214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Horrible product! Don't waste your money.
on August 14, 2024
Posted by: Waste
from Texarkana Texas
No better than the regular Swiffer mop. Actually harder to use because it's heavier and mop head is wadded and clumped up so only 3 or 4 wads of it touch the floor. I can't get a refund because I didn't use it within 30 days of purchase.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 15, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Loved It Until It Let Me Down
on September 7, 2024
Posted by: Asaltedpepper
from Oregon
I was initially thrilled with my purchase of the Swiffer PowerMop. For the first two weeks, it worked like a charm, handling tough messes with ease and making my cleaning routine much faster and more effective. Unfortunately, my excitement was short-lived. Just as I had fully stocked up on refills, the mop suddenly quit spraying and wouldn't start again.
While I have always held Swiffer in high regard for their innovative and effective cleaning solutions, the PowerMop fell short of my expectations. The sudden malfunction left me quite frustrated, especially since I had invested in additional refills based on my initial positive experience.
Given this setback, I've decided to revert to using my trusty Swiffer WetJet, which has been going strong for over two years without a hitch. It's disappointing because I genuinely appreciated the PowerMop when it was operational, and I had hoped for similar reliability.
For potential buyers, while the PowerMop may offer an enticing promise of easy and efficient cleaning, be wary of its longevity. I hope Swiffer can address these issues in future iterations, as the brand usually delivers quality and reliability. As for me, I’m sticking with the WetJet for now.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 9, 2024
We’re sorry your PowerMop stopped working, Asaltedpepper. Our products go through many quality checks, and are designed to be durable. Our Swiffer Team would like to share some troubleshooting tips that may help. If you cannot hear the motor running when pressing the dispenser button, you may need to replace the batteries. Be sure to use fresh AA alkaline batteries that are brand new, all come from the same package, and are inserted correctly. Also, you should hear a click when closing the battery compartment. If the motor runs, but the mop isn't spraying, double-check to make sure all the pieces of the product have snapped together properly during assembly. Next, check that the solution bottle is inserted properly into place. It's also possible that the nozzles have become clogged. Brush the nozzles gently with your fingertip to remove any buildup. If these tips don't get your PowerMop back into action, our Swiffer Team would like to gather details to further assist you. Please give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com