Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
3
Glorified mop handle
on July 31, 2024
Posted by: Snookithecat
Product would work just as well if not better if the pads were premoistened, just like the regular old Swiffer pads. The "power mop" feature is a lame gimmick.
Response from swiffer.comBy Customer Care, August 2, 2024
Thanks so much for sharing your feedback with us, we'll be sure to let our team know what you think. If you ever have any Swiffer questions, don't hesitate to get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
STOPPED WORKING/Not worth it
on August 21, 2024
Posted by: Cleancowlady
from Columbus, Ohio
Stopped working after 3 months of weekly use. I liked it for use between full moppings for easy clean up. BUT after buying new pads and refills and coming home to use it, the lights didnt come on, the spray didnt work, it didn't even make a noise. I put in brand new batteries and nothing. Basically its trash and I'm returning the pads and refills. I would stick with the regular swiffer with wet pads for quick cleans insted of this power mop.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 22, 2024
We're sorry to hear this, as our PowerMop does go through strict quality checks to ensure that you can rely on it. You definitely took the right step by replacing the batteries, and we also suggest making sure that the solution bottle isn't empty and is fully inserted. As well, you can gently brush the nozzles to help loosen any clogs that may have formed. We hope these tips help, and please give us a call at (800) 742-9220 if you'd like further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
2
Unclear on functionality
on August 22, 2024
Posted by: cola
from Rhode Island
does anyone know what the batteries are for??? No explanation on the literature, nor in comments section other than the batteries spray the liquid?, or the batteries have a light? (What light?), the batteries make a vibration in the mop handle? Yes very heavy to use and not liking the non refillable detergent bottle.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 23, 2024
We're happy to explain what the batteries are used for in the PowerMop. The batteries are what allows the device to spray the liquid as well as also provide LED light on the head of the product. We're sorry you aren't a fan of the weight and the non-refillable solution bottle and will share your feedback with our Product Design Team. For more help, please feel free to give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Works as expected
on August 23, 2024
Posted by: ShastaMcNasty
from Southeast
Dogs + 2 kids and it mops as well as a string mop but 10 times faster. Only problem is kids want to use it and will try to spray the whole bottle out.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Removable battery pack lost
on August 23, 2024
Posted by: Zoedood
from Seattle, WA
While the system is useful and can clean floors easily, it is only useable with the battery pack that is not attached and after one use fell off and got lost. It a great design for longevity.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 26, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Worked great until battery compartment fell off
on August 24, 2024
Posted by: sharon392
from Mo.
Worked great until the battery compartment fell off, and they don't have replacement option.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 26, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We hope it helps to know the battery compartment comes off to insert new batteries. We recommend making sure it's clicked back into place correctly before trying to mop. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Doesn’t work
on August 25, 2024
Posted by: Angie3227
I used 2 times and it stopped working. I changed batteries which didn’t help.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 27, 2024
We're sorry to hear this, Angie, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Falls apart
on September 1, 2024
Posted by: Sab91
from Debary florida
The product works really well. However my handle keeps detaching from the base. This is from day one. Very agitated.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 3, 2025
We're sorry to learn that your Swiffer PowerMop handle is being difficult. Our Quality Team works very hard to make sure that all of our products meet our high standards, so we're very sorry to learn about this and it's not something we expect. It's possible there may have been damage in transit or storage and we do apologize. It would be our pleasure to talk further with you about this, and help you with it as best we can. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com