Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
5
Great Product! Saved my life as a college student!
on January 30, 2025
Posted by: clm01
The Swiffer Power Mop has been a game-changer for me! It’s incredibly easy to use and actually makes cleaning feel effortless and even enjoyable. I’ve noticed that many of the negative reviews come from faulty items, but in my experience, as long as the product is in good condition from the factory, it lasts a long time and is absolutely worth the investment. The convenience of interchangeable mop pads, customizable cleaning solutions, and its ergonomic design make it a must-have for efficient and hassle-free cleaning!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
2
Disposable pads don’t stay on!
on February 3, 2025
Posted by: DogMom12345
Love the scent and the cleaner works great but the disposable pads won’t stay on, frustrating. Poor design on the bottom of the mop itself looks like some sticky rectangles that you attach the disposable pad to. The pad has two pull off stops and that adhesive is very poor.
Response from swiffer.comBy Customer Care, February 5, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure a good bond forms after pressing the product firmly onto the mop head. We hope it helps to know you do not pull strips or anything off of the pad. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The worst product I've ever bought
on February 4, 2025
Posted by: Matttt
This product is the worst I've seen the pads don't stay on very good they keep falling off and the batterys was supposed to be included and they wasn't. I am not happy I wish I could give it a no star rating. Thanks for wasting my time and money
Response from swiffer.comBy Customer Care, March 7, 2025
We're sorry to hear that this was your experience, as we have strict quality checks in place to ensure that you can use our PowerMop with ease. We suggest making sure that the printed side of the pad is being firmly pressed onto the PowerMop head. You can also spray some solution onto the floor and let the pad soak some of it up in order to get it to stick. As well, we'd expect you to receive everything that's listed on the packaging. We'd be happy to learn more and see how we can best assist further, so please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Third failure
on February 13, 2025
Posted by: BigE
Third failure-I had two regular Swiffer mops that just stopped working so tried the Power Mop hoping to have better luck. This one stopped working after about 6-8 months for no reason (and yes, I changed the batteries).
Response from swiffer.comBy Customer Care, February 16, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Stopped working
on February 14, 2025
Posted by: Staceys mop
Loved the Mop - a little PTO stop working after such a short time
Response from swiffer.comBy Customer Care, February 16, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
NOT SO SATISFIED
on February 14, 2025
Posted by: SONYA43
from Greensboro, NC
Only one spray nozzle worked and it did not really spray it did more of a leak or drip out of nozzle when you push the spray handle. Also did not like the smell of the cleaning liquid. I have been so happy with my other swiffer products but not this one. I do like the mop pad, itself. i am just going to have to figure how to use it on my regular swiffer handle...
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 14, 2025
We're sorry to hear this, Sonya, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again, find the right cleaning solution, and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Unreliable product.
on February 16, 2025
Posted by: GrammieM
from Texas
I was so excited to use the Swifter Power mop on our new Luxury Vinyl floors. For the first 5 months it worked great. Then the next time I went to use it, it wouldn't spray. I trouble shooted the problem - I replaced the batteries, bought a new replacement liquid floor cleaner and made sure it was inserted properly, made sure the power button depressed freely, and made sure the sprayer nozzles were free of debris. I went onto the Swifter website and found I needed the UPC code from the box, and the receipt to get the money back guarantee, which of course I threw away after a few months. But more importantly it had to be mailed in within 30 days so I am unable to get my money back or a replacement. So disappointed in this product. So be aware of this unreliable product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 18, 2025
We're sorry to hear that this has been your experience, as our PowerMops do go through many quality checks to ensure that you can rely on them. It also sounds like you took some great steps already. We do stand behind our products, and we'd be happy to see how we can best assist you further. Please give us a call at (800) 742-9220 when you have a chance.
Written by a customer while visiting swiffer.com
Customer Rating
4
Great mop... but...
on February 17, 2025
Posted by: Vynessa
from Marlow, OK
I was very excited to get the Power Mop, since I use other Swiffer product. But this is feel like it could have been made taller. I am 5'2 and the power mop is too short for me, putting me in an awkward position causing my back to ache. I wish there were an option to extend the handle a few inches.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com