Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
Battery Pack
on January 1, 2025
Posted by: Kook
from Natchez Mississippi
Mine Didn’t have a battery pack in it so I never used it I had It for 4 months
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 7, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop. We'd like to help get you Swiffering, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor design
on April 6, 2025
Posted by: Camillus20
from Melbourne FL
Kelsey99 review is spot on. Every time you put any twist while pushing, the pin lock system comes undone. Needs better quality such as a larger button or latching mechanism. The collection cloth is a car wash design and to me, doesn't clean well.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 7, 2025
We're very sorry to learn of your disappointment with our PowerMop, but we appreciate your feedback. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
DO NOT BUY THEY DON’T LAST 2 in 1 yr both broken
on June 11, 2025
Posted by: very mad
DO NOT BUY! I purchased my 1st one a year ago, when it works it”s great BUT 1 year in it broke, what a disappointment. Thinking it might be what you would call a lemon, I head out to purchase another one, BIG BIG BIG MISTAKE! I used it a total of 4 times and it is now good for the garbage yet again
Response from swiffer.comBy Customer Care, June 12, 2025
We're very sorry to hear about about what's going on with your PowerMop. We'd like to learn more about what broke exactly so that we can troubleshoot and help you get back to Swiffering. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Terrible handle design
on June 13, 2025
Posted by: TellMom
The handle on the Power Mop is too short. Also the curve of the top of the handle is uncomfortable and always catches on my shirt and hits me in the stomach as I am trying to use it. My back always hurts after mopping with it because of how I have to try to hold it. It's awful. I am 5'5 and my son is 6'2 and he has the same issue. It is VERY short for him.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 16, 2025
We're sorry to hear that your Swiffer Powermop was difficult to use, and we appreciate you taking the time to share your feedback with us. Our products go though extensive consumer testing to ensure that they're always safe and easy to use as directed, so this isn't the experience or expect we want you to have, and we'll share your feedback with our team regarding the design of the handle. Please know that your input is really invaluable and it will help improve our future quality efforts.
Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please hold on to your product and give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can assist you.
Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please hold on to your product and give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can assist you.
Written by a customer while visiting swiffer.com
Customer Rating
2
Careful with packaging
on August 1, 2025
Posted by: Kailey252
from Charlotte, NC
Cut my finger on the box. Needs better packaging. The edge of the cardboard is sharp
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 4, 2025
We're sorry that you cut your finger on the cardboard packaging, Kailey. A lot of thought goes into the design of our products, and we'd never want anyone to be injured due to our packaging. We'd like to learn more details of your experience, to share with our Quality Assurance Team. Please give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com
Customer Rating
1
Take a listen to your radio spot on 102.5 (Atlanta
on August 28, 2025
Posted by: AMayZing
from Atlanta, GA
Radio Spot in Atlanta, GA 102.5. Take a brief listen to the commercial.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Stopped working
on March 21, 2026
Posted by: Tina99
from Highland, CA
I would give the Power Mop zero stars if I could. This is my 2nd purchase of this model, fooled me twice. It's extremely irritating when I get into an optimal top to bottom deep cleaning mode, and I grab my mop for that final touch, and it doesn't work. I'm now looking for another battery free option.
Response from swiffer.comBy Customer Care, March 23, 2026
Hello Tina! We’re sorry to hear about the frustration you’ve experienced with your Swiffer PowerMop not working during your cleaning routine. To help get your PowerMop back to optimal performance, please try these troubleshooting steps:
1. Check the Batteries: Use fresh AA alkaline batteries and ensure they are installed correctly. Avoid mixing old and new batteries.
2. Assembly: Make sure all pole pieces are securely snapped together and that the solution bottle is firmly clicked into place.
3. Priming: Hold the spray button on the handle for several seconds to prime the nozzles. Gently squeeze the solution bottle while pressing the spray button if needed.
3. Nozzle Cleaning: Gently brush the nozzles to clear any clogs that might be preventing the spray.
If these suggestions don’t resolve the issue, please give us a call at (800) 742-9220. We’re here to help!
1. Check the Batteries: Use fresh AA alkaline batteries and ensure they are installed correctly. Avoid mixing old and new batteries.
2. Assembly: Make sure all pole pieces are securely snapped together and that the solution bottle is firmly clicked into place.
3. Priming: Hold the spray button on the handle for several seconds to prime the nozzles. Gently squeeze the solution bottle while pressing the spray button if needed.
3. Nozzle Cleaning: Gently brush the nozzles to clear any clogs that might be preventing the spray.
If these suggestions don’t resolve the issue, please give us a call at (800) 742-9220. We’re here to help!
Written by a customer while visiting swiffer.com
Customer Rating
5
We love the swiffer PowerMop
on April 4, 2023
Posted by: tj314
from st.louis
[This review was collected as part of a promotion.] My family thinks the Swiffer PowerMop takes cleaning to a whole new level. We can mop with none of the mess of regular mopping and it help saves are wooden floors. Plus the scent is very good smell. I would recommend this for anyone with floor that can't get too wet.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com