Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
4
This isn't much better than my older versio
on July 12, 2024
Posted by: Goldie1972
from Cardington Ohio
Just like another's review. The mop works about as well as the previous version I own. The worse is that the bottle keeps falling out!
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com
Customer Rating
1
Just awful
on July 16, 2024
Posted by: Rita99
I am so disappointed. I really thought "power" mop meant it had some power and would go back and forth. Not only does it just squirt some cleaner, it is soooo heavy and pushing it is giving me a backache. No wonder they show a man in some of the ads! It doesn't even do a good job getting things off the kitchen floor; the regular swiffer does it better. DOn't waste your money.
Response from swiffer.comBy Customer Care, July 17, 2024
Thanks, Rita, for picking up a Swiffer PowerMop and sharing your experience with it. Our Safety and Quality Teams worked together, developing this machine to help you get the best clean with the least effort needed. We do apologize that the system isn’t comfortably working for you and encourage you to stop using the PowerMop until you call us for more help. If you’d like to try to use the machine without talking further with us, know you’ll get the best results by sweeping or vacuuming the floor before PowerMopping. Start with the less dirty areas, then move to those that need extra care. When cleaning in general, hold the spray button down for 2 or 3 seconds to release enough solution to clean 10 square feet of floor. Once at the dirtiest places, spray the cleaning solution onto the stains and leave it to soak for a few minutes. If the pad doesn't glide smoothly, spray more solution. The extra time will alleviate the movement and stress you’re feeling in your body. We hope you’ll call us for further help with this purchase, as we only want you to feel completely comfortable and safe. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Nozzles aren’t spraying
on July 17, 2024
Posted by: Mochimento
from Reston, VA
I’ve had the Power Mop for a month, and after a handful of uses it stopped spraying. I replaced the batteries and cleaning solution and still nothing is spraying. I looked online for a solution and most of the solutions I already tried, with the exception of taking it apart.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 18, 2024
We appreciate you trying all of these troubleshooting tips, and we're sorry to hear they didn't do the trick. Our products go through many quality checks to make sure they reach you in the best possible condition and perform as expected, so we'd like to learn more about your recent purchase to share with our Quality Team and help with this. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
When it did work was good.
on July 26, 2024
Posted by: Aps123
from East Northport ny
Stop working after using 2times does not spray . Changed batteries new refill .
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, July 29, 2024
We're sorry to hear that this has been your experience, as our PowerMops go through many quality checks to ensure that you can enjoy the best possible results with them. You definitely took the right steps by replacing the batteries and checking the solution bottle. We also suggest gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
2
Same mop different look
on July 27, 2024
Posted by: Steph16
from California
This is no different than the original Swiffer mop. Pushes around the dirt. Doesn't really scrub anything. I gave up on Swiffer years ago but when I seen this I thought I would give it one last try. Shouldn't have wasted my money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 29, 2024
We're sorry you're disappointed to find dirt left behind when using our PowerMop, Steph16. We're dedicated to making it easier and convenient to have your home sparkling clean, and lot of thought and research goes into our product designs. For best results, we recommend that always sweep or vacuum the floor before mopping. When using the PowerMop, spray cleaning solution onto the floor by pushing the spray button on the handle down for 2 or 3 seconds to release enough solution to clean 10 square feet of floor. Spray a generous amount of solution on the area you are cleaning. Let the solution sit for 10-15 seconds. If the pad doesn't glide smoothly, spray more solution. We recommend that you clean the least dirty area first, saving the dirtiest floor for last. We hope these tips help you see sparkling results in the future. Your satisfaction is very important to us, and our Swiffer Team is standing by ready to assist you. Please give our team a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday, so we can help.
Written by a customer while visiting swiffer.com
Customer Rating
1
Very disappointed.
on July 28, 2024
Posted by: Prissy91
from Tx
I’ve had this product approximately 1 month and it has just stopped working. Will not spray.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 30, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We recommend to try fresh batteries as well as making sure the solution bottle is full. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Not recommended
on July 28, 2024
Posted by: Jo68
from California
Unfortunately, I was hoping to use this mop for a long time but the sprayer function failed. Could not revive after several battery changes. The replacement pads are expensive but worth it if the mop had lasted more than 5 mos or so. Disappointed.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 30, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Sprayer doesn’t spray
on July 31, 2024
Posted by: Marisa78
from Port Saint Lucie, FL
I used this mop 7 times (used it 1 whole week) and the sprayer quit working. So I am now stuck with expensive disposable mop heads, and solution, and a mop that doesn’t function.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 1, 2024
We understand how frustrating it can be when your Swiffer PowerMop stops working after one week of using it, Marisa. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try:
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
* Replace the batteries by inserting fresh AA alkaline batteries in the battery compartment.
* Please make sure the battery door is closed all the way until it clicks.
* The nozzles could be clogged. Brushing them gently may help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
* Replace the batteries by inserting fresh AA alkaline batteries in the battery compartment.
* Please make sure the battery door is closed all the way until it clicks.
* The nozzles could be clogged. Brushing them gently may help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com