Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
I discontinued use and still finding new splits
on April 17, 2024
Posted by: Crying mad
My floors are ruined! The wood floors an are splitting everywhere!
Response from swiffer.comBy Customer Care, April 18, 2024
We're sorry to hear that this has been your experience, as we can assure you that our PowerMop has been thoroughly evaluated to be safe when used as directed. We'd like to mention that our PowerMop shouldn't be used on unfinished, oiled, or waxed wooden floors. So that we can learn more and see how we can best assist you further, please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
5
A Must Have For High Traffic Floors!
on May 7, 2024
Posted by: Arlene
from Wethersfield, CT
I absolutely love this mop! This mop is great for high traffic areas. The cleaning pad collects a lot of dirt. My floors dried pretty fast. I love the fact that I can control the amount of cleaning solution with simply the push of a button. This mop can maneuver into hard to reach areas and the cleaning solution smells delightful.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
This product was not built to last
on May 21, 2024
Posted by: Milli
from Wisconsin
This product worked well but only for a short time. We used it approximately 10 and the motor quit working. Changed battery and light was working but would not spray
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 22, 2024
We're sorry your Swiffer PowerMop stopped working. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try:
* If the PowerMop has stopped dispensing or is not dispensing properly from both nozzles, fresh AA alkaline batteries may be needed (as noted in the instructions manual).
* Make sure they are brand new and that they come from the same pack.
* Do not use carbon zinc, rechargeable, or use a mix of old with new batteries as otherwise insufficient power will flow and will result in only one nozzle working.
* All pieces were snapped together completely during assembly
* The nozzles are not clogged. Brushing them gently might help them to start spraying
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
* If the PowerMop has stopped dispensing or is not dispensing properly from both nozzles, fresh AA alkaline batteries may be needed (as noted in the instructions manual).
* Make sure they are brand new and that they come from the same pack.
* Do not use carbon zinc, rechargeable, or use a mix of old with new batteries as otherwise insufficient power will flow and will result in only one nozzle working.
* All pieces were snapped together completely during assembly
* The nozzles are not clogged. Brushing them gently might help them to start spraying
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
No thank you.
on May 25, 2024
Posted by: Star16
There are things I do like about this new mop. But I’m really hoping the old one stays around. I’m going to return the new one. It’s too big. Doesn’t get into the small spaces like the original. But because it’s bigger it covers more space. But I prefer to get into those smaller spaces. I like the extra grip on it. But as a whole… the original is so much better. Not to mention the cleaning spray is sooo bad!!! It smells nothing like the original lavender scent. It smells like really really bad cheap perfume. I mopped 2 days ago and it still stinks. And is giving me really bad headaches. I’m not normally that sensitive to smell. But it’s so bad. This mop gets a “no thank you. I’ll stick with the original mop”
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 28, 2024
Thanks so much for taking the time to share your feedback with us. We're very sorry you weren't impressed by the PowerMop and that you disliked the scent of the cleaning solution to the point of getting a headache. Your health and satisfaction mean a lot of us, and our products go through lots of testing to ensure top quality as well as safety with proper use. When we design our products, we also do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We don't want you to experience and more headaches, so we recommend discontinuing use of the current cleaning solution. That being said, we'd like to gather some information for our Safety and Quality teams and also try to make things right for you. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Wouldn't recommend because of issues.
on June 3, 2024
Posted by: Mel1212
from South Carolina
I bought the Power Mop because I love the Mop pad, it worked great the 2 times I used it. When the 3rd time I wanted to use it, it would not spray the cleaner at all. My husband and I tried everything: replaced the liquid (extra money spent), replaced the pad (extra money spent), took it apart and back together to make sure something wasn't fitting correctly, put new batteries in it (money spent), and looked on the Swiffer site for troubleshooting suggestions; we tried everything and it still does not work. I have been tempted to buy a new one because I did like it when it worked, but I don't want to put more money into it if the same things happen again.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 4, 2024
We're sorry your Swiffer PowerMop stopped working. Our products go through many quality checks to ensure they get to you with lasting results, so we're disapointed to hear this. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Doesn’t work
on June 8, 2024
Posted by: Hudge1
from Pleasantville NJ
Stopped working after only a few uses. Replaced batteries and still nothing
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 10, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop makes cleaning a breeze. Since you've tried to change the batteries, we recommend making sure the solution bottle is full, as well as gently cleaning the nozzles to ensure they aren't clogged. We'd like to help get you Swiffering again, so when you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Bottle will not stay I
on July 12, 2024
Posted by: Gmama
Stiffer Power mop the bottle will not stay locked I
Response from swiffer.comBy Customer Care, July 15, 2024
We're sorry your Swiffer PowerMop Solution bottle isn't locked in. Our products undergo many quality checks to ensure they get to you with the best results, so we're disappointed to hear this. First, ensure the consumer has removed the piece of corrugate positioned underneath the solution bottle. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of money!
on July 12, 2024
Posted by: Regina57
I bought the Power mop and loved it until I replaced the liquid refill. It Stopped Working! I replaced the batteries, inserted and reinserted the refill. Nothing worked! I’d like my money back!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 15, 2024
We understand how frustrating it can be when your Swiffer PowerMop stops working, Regina. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try:
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
* Please make sure the battery door is closed all the way until it clicks.
* The nozzles could be clogged. Brushing them gently may help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
* Please make sure the battery door is closed all the way until it clicks.
* The nozzles could be clogged. Brushing them gently may help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com