Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Removable battery pack lost
on August 23, 2024
Posted by: Zoedood
from Seattle, WA
While the system is useful and can clean floors easily, it is only useable with the battery pack that is not attached and after one use fell off and got lost. It a great design for longevity.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 26, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Worked great until battery compartment fell off
on August 24, 2024
Posted by: sharon392
from Mo.
Worked great until the battery compartment fell off, and they don't have replacement option.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 26, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We hope it helps to know the battery compartment comes off to insert new batteries. We recommend making sure it's clicked back into place correctly before trying to mop. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Doesn’t work
on August 25, 2024
Posted by: Angie3227
I used 2 times and it stopped working. I changed batteries which didn’t help.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 27, 2024
We're sorry to hear this, Angie, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Falls apart
on September 1, 2024
Posted by: Sab91
from Debary florida
The product works really well. However my handle keeps detaching from the base. This is from day one. Very agitated.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 3, 2025
We're sorry to learn that your Swiffer PowerMop handle is being difficult. Our Quality Team works very hard to make sure that all of our products meet our high standards, so we're very sorry to learn about this and it's not something we expect. It's possible there may have been damage in transit or storage and we do apologize. It would be our pleasure to talk further with you about this, and help you with it as best we can. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
3
Product to short for average size people hurts my
on September 8, 2024
Posted by: Alicia2024
from Madison wi
Not giving it 5 stars because it's to short..you would think the arm would extend for taller people but it doesn't and I'm only 5'8 also it keeps clicking out of place (the handle) because of the wires inside of the handle...very poor design I do not reccomend people wasting their money on this
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 9, 2024
We're sorry that you're finding the handle too short, Alicia, and have experienced the handle clicking out of place. A lot of thought and research goes into the design of our products, and we're dedicated to making cleaning easy and convenient .Our products go through many quality checks as well, and we try our very best to ensure that each one arrives to you in perfect condition. Your satisfaction matters, and our Swiffer Team would like to gather more details of your experience to see how we can further help. Please give us a call at 1-800-214-8734 from 9AM — 6PM EST Monday – Friday.
Written by a customer while visiting swiffer.com
Customer Rating
3
Bâton trop court. Pour le reste bonne produit
on November 10, 2024
Posted by: David Simon
Le bâton est trop court. Ça fini pour faire mal au dos.
Response from swiffer.comBy Customer Care, December 31, 2024
Nous sommes désolés que vous n'appréciez pas la taille de votre Swiffer PowerMop, David. Notre équipe qualité travaille très dur pour s'assurer que tous nos clients sont entièrement satisfaits de leur achat de Swiffer, et nous sommes désolés que vous le trouviez trop court. Il peut être utile de savoir que chaque PowerMop mesure environ 50 pouces lorsqu'il est entièrement assemblé. Mesurez le vôtre pour vous assurer qu'il est conforme à ce qu'il devrait être. Nous serions heureux d'en discuter avec vous et de vous aider du mieux que nous pouvons. Appelez-nous du lundi au vendredi, de 9 heures à 18 heures, heure de l'Est. Notre numéro est le 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
4
Works great
on November 27, 2024
Posted by: Steve 01
I've had.my power mop for over 3 months now and overall I'm very happy with it. The pads and cleaning solutions could be less expensive but in today's economy what can you expect I find that the power map makes mopping the floors much easier and does a terrific job. The only problem I've had is that my grandson took the battery holder/compartment off the map and has lost it and I've been unable to find anywhere to get a replacement
Written by a customer while visiting swiffer.com
Customer Rating
5
The Swiffer PowerMop is exactly what i needed.
on December 5, 2024
Posted by: Ryan S
from Oklahoma city, Oklahoma
I've been wanting this product for a while now and i finally received it yesterday, i started cleaning immediately with it. I vacuumed beforehand and started using my Swiffer. I instantly noticed the fresh, clean scent from the cleaning solution. It cleaned very well, and on top of that, my floor dried in mere minutes after mopping over it. This product is great and i can't wait to use it more!
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting swiffer.com