Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Wouldn't recommend because of issues.
on June 3, 2024
Posted by: Mel1212
from South Carolina
I bought the Power Mop because I love the Mop pad, it worked great the 2 times I used it. When the 3rd time I wanted to use it, it would not spray the cleaner at all. My husband and I tried everything: replaced the liquid (extra money spent), replaced the pad (extra money spent), took it apart and back together to make sure something wasn't fitting correctly, put new batteries in it (money spent), and looked on the Swiffer site for troubleshooting suggestions; we tried everything and it still does not work. I have been tempted to buy a new one because I did like it when it worked, but I don't want to put more money into it if the same things happen again.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 4, 2024
We're sorry your Swiffer PowerMop stopped working. Our products go through many quality checks to ensure they get to you with lasting results, so we're disapointed to hear this. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Doesn’t work
on June 8, 2024
Posted by: Hudge1
from Pleasantville NJ
Stopped working after only a few uses. Replaced batteries and still nothing
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 10, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop makes cleaning a breeze. Since you've tried to change the batteries, we recommend making sure the solution bottle is full, as well as gently cleaning the nozzles to ensure they aren't clogged. We'd like to help get you Swiffering again, so when you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Bottle will not stay I
on July 12, 2024
Posted by: Gmama
Stiffer Power mop the bottle will not stay locked I
Response from swiffer.comBy Customer Care, July 15, 2024
We're sorry your Swiffer PowerMop Solution bottle isn't locked in. Our products undergo many quality checks to ensure they get to you with the best results, so we're disappointed to hear this. First, ensure the consumer has removed the piece of corrugate positioned underneath the solution bottle. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of money!
on July 12, 2024
Posted by: Regina57
I bought the Power mop and loved it until I replaced the liquid refill. It Stopped Working! I replaced the batteries, inserted and reinserted the refill. Nothing worked! I’d like my money back!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 15, 2024
We understand how frustrating it can be when your Swiffer PowerMop stops working, Regina. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try:
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
* Please make sure the battery door is closed all the way until it clicks.
* The nozzles could be clogged. Brushing them gently may help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
* Please make sure the battery door is closed all the way until it clicks.
* The nozzles could be clogged. Brushing them gently may help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
4
This isn't much better than my older versio
on July 12, 2024
Posted by: Goldie1972
from Cardington Ohio
Just like another's review. The mop works about as well as the previous version I own. The worse is that the bottle keeps falling out!
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com
Customer Rating
1
Just awful
on July 16, 2024
Posted by: Rita99
I am so disappointed. I really thought "power" mop meant it had some power and would go back and forth. Not only does it just squirt some cleaner, it is soooo heavy and pushing it is giving me a backache. No wonder they show a man in some of the ads! It doesn't even do a good job getting things off the kitchen floor; the regular swiffer does it better. DOn't waste your money.
Response from swiffer.comBy Customer Care, July 17, 2024
Thanks, Rita, for picking up a Swiffer PowerMop and sharing your experience with it. Our Safety and Quality Teams worked together, developing this machine to help you get the best clean with the least effort needed. We do apologize that the system isn’t comfortably working for you and encourage you to stop using the PowerMop until you call us for more help. If you’d like to try to use the machine without talking further with us, know you’ll get the best results by sweeping or vacuuming the floor before PowerMopping. Start with the less dirty areas, then move to those that need extra care. When cleaning in general, hold the spray button down for 2 or 3 seconds to release enough solution to clean 10 square feet of floor. Once at the dirtiest places, spray the cleaning solution onto the stains and leave it to soak for a few minutes. If the pad doesn't glide smoothly, spray more solution. The extra time will alleviate the movement and stress you’re feeling in your body. We hope you’ll call us for further help with this purchase, as we only want you to feel completely comfortable and safe. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Nozzles aren’t spraying
on July 17, 2024
Posted by: Mochimento
from Reston, VA
I’ve had the Power Mop for a month, and after a handful of uses it stopped spraying. I replaced the batteries and cleaning solution and still nothing is spraying. I looked online for a solution and most of the solutions I already tried, with the exception of taking it apart.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 18, 2024
We appreciate you trying all of these troubleshooting tips, and we're sorry to hear they didn't do the trick. Our products go through many quality checks to make sure they reach you in the best possible condition and perform as expected, so we'd like to learn more about your recent purchase to share with our Quality Team and help with this. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
When it did work was good.
on July 26, 2024
Posted by: Aps123
from East Northport ny
Stop working after using 2times does not spray . Changed batteries new refill .
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, July 29, 2024
We're sorry to hear that this has been your experience, as our PowerMops go through many quality checks to ensure that you can enjoy the best possible results with them. You definitely took the right steps by replacing the batteries and checking the solution bottle. We also suggest gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like further assistance.
Written by a customer while visiting swiffer.com