Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
3
Kit didn’t come with all it said it would.
on August 4, 2024
Posted by: RLH99
from Charlotte, NC
I received my power mop kit but it was missing the two swiffer pads and the batteries. I was so excited to use my new mop but now have to go out and buy the supplies to use it.
Response from swiffer.comBy Customer Care, August 6, 2024
Our PowerMops go through many quality checks to make sure you receive everything listed on the packaging, so we're certainly sorry to hear this hasn't been your experience! We'd like to learn some additional information to share with our Quality Team and help with this, so please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Great but Where's the quality.
on November 4, 2024
Posted by: Stephbme
from Montreal
I loved the idea of this but after 3 uses it completely stopped spraying. So. It's been sitting there for months cuz it's unusable.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 31, 2024
We're sorry to learn you've had this problem with your Swiffer PowerMop, Steph. Because our Quality Team works so hard to make sure that all of our products meet our high standards, we always expect you'll be thrilled when you use your PowerMop. It's possible your machine needs new batteries. Switch out the ones that came with the device with brand-new, one-time-use AA batteries. Ensure they're inserted correctly into the battery compartment, and that you fully reinserted the compartment into your PowerMop. If you get sound but no spray, gently wipe the nozzles with a soft cloth. Call us with an update. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
2
Disappointed
on January 8, 2025
Posted by: Christina007
from Toronto, Canada
It needs improvement! I had really high hopes for the power mop but the pads don’t stick! It’s very frustrating. I find that I’m always having to stop to make sure the swiffer pad is still on securely. I don’t think I will buy this product again unless they make improvements. Please do better swiffer!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 10, 2025
We're sorry to hear this, Christina, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
This product is exactly what I need
on June 4, 2025
Posted by: Gail1685
I love this product! It's easy to use, especially when you need to quickly clean up a spill on the floor. I also like the swivel head feature that let's me mop tight against the wall and the floor
Written by a customer while visiting swiffer.com
Customer Rating
1
Its a no
on July 9, 2025
Posted by: ESKH
from Boston, MA
Its a noooooooooooooooooooooooooooooooooooooooooooo
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 11, 2025
We're so very sorry that it's a no for our PowerMop. As you can imagine, this isn't the experience we want you to have, so we want you to connect with you about this, learn more about your experience, and see if there's a way to improve your future uses. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
4
Where does the battery go????
on September 4, 2025
Posted by: Chebah
from Manitoba, Canada
I love this mop, it’s perfect for my kitchen area and my hallway! I’m having an issue now though, I have to replace the battery but there is no battery pack or I’m just not seeing where the battery is!!!!!! Can someone help me out with this
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
Exactly what I needed
on September 7, 2025
Posted by: LadeeFee
I have used other mops before and nothing could get my floors as clean as the PowerMop!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
pad does not stay on
on November 12, 2025
Posted by: AngieT
from Vernon Center NY
Super disappointed! Upgraded to a new swiffer power mop and the darn pads do not stay on the bottom! GRRRR. I wonder if the mop is defective or possibley the pads.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 14, 2025
We're sorry to hear this, Angie, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com