Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
3
Like the old version better
on March 5, 2024
Posted by: Jewell
The handle keeps coming apart and it leaves a film. Hopefully next iteration will be better.
Response from swiffer.comBy Customer Care, March 6, 2024
We're sorry to hear this, Jewell. Due to the many quality tests Swiffer products are put through, this isn't what we'd expect. Our team would like to learn more from you, and ask that you please give us a call as soon as you have a moment. You can reach us at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
3
Product pricy for alot of households
on March 9, 2024
Posted by: Dennyb
from Newark, DE
While this power mop is nice and I love the scent, I don't like having to play with the mop pads to make the strips fluff up so they actually help and do the job they claim to do. Also the replacement pads are wayyyy too expensive! As is the liquid refills. Shame on you Procter & Gamble for such price gouging! And why can't you make this scent available in the regular swiffer?
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 12, 2024
We're sorry you aren't happy with your recent Swiffer PowerMop purchase, Denny. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. For best results:
* Attach the printed side onto the bottom of the mop head using firm pressure
* The white and purple strips should be facing the floor
So we can help you get back to Swiffering Away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
* Attach the printed side onto the bottom of the mop head using firm pressure
* The white and purple strips should be facing the floor
So we can help you get back to Swiffering Away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
No longer works super disappointed
on April 6, 2024
Posted by: Kristy1
Worked for a couple weeks and no longer works changed batteries three times still nothing super disappointed
Response from swiffer.comBy Customer Care, April 9, 2024
We're sorry your Swiffer PowerMop stopped working, Kristy. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try:
* All pieces were snapped together completely during assembly
the nozzles are not clogged. Brushing them gently might help them to start spraying
* The solution bottle is not empty. If it is empty, replace it.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
* All pieces were snapped together completely during assembly
the nozzles are not clogged. Brushing them gently might help them to start spraying
* The solution bottle is not empty. If it is empty, replace it.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Don't buy or waste your money on this item.
on April 9, 2024
Posted by: Sharlene
from Edmonton
This product is terrible. I bought one, returned it, bought another and same result. Cleaning solution dribbles out, not even past pad. ITS A TERRIBLE PRODUCT AND NOTCWIRTH THE MONEY!!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 10, 2024
When your Swiffer PowerMop has fully-charged batteries in it, and you press the trigger for 2-3 seconds, your spray should land about 10 inches in front of the mopping head. It's possible your batteries need to be replaced or aren't fully inserted into the battery cartridge correctly. We ask you to switch them out with fresh, brand new, one-time-use AA batteries. Give the trigger another push, and call us to tell us if it makes a difference with the spray. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Call 1 (800) 374-9429 soon.
Written by a customer while visiting swiffer.com
Customer Rating
1
I discontinued use and still finding new splits
on April 17, 2024
Posted by: Crying mad
My floors are ruined! The wood floors an are splitting everywhere!
Response from swiffer.comBy Customer Care, April 18, 2024
We're sorry to hear that this has been your experience, as we can assure you that our PowerMop has been thoroughly evaluated to be safe when used as directed. We'd like to mention that our PowerMop shouldn't be used on unfinished, oiled, or waxed wooden floors. So that we can learn more and see how we can best assist you further, please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
5
A Must Have For High Traffic Floors!
on May 7, 2024
Posted by: Arlene
from Wethersfield, CT
I absolutely love this mop! This mop is great for high traffic areas. The cleaning pad collects a lot of dirt. My floors dried pretty fast. I love the fact that I can control the amount of cleaning solution with simply the push of a button. This mop can maneuver into hard to reach areas and the cleaning solution smells delightful.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
This product was not built to last
on May 21, 2024
Posted by: Milli
from Wisconsin
This product worked well but only for a short time. We used it approximately 10 and the motor quit working. Changed battery and light was working but would not spray
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 22, 2024
We're sorry your Swiffer PowerMop stopped working. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try:
* If the PowerMop has stopped dispensing or is not dispensing properly from both nozzles, fresh AA alkaline batteries may be needed (as noted in the instructions manual).
* Make sure they are brand new and that they come from the same pack.
* Do not use carbon zinc, rechargeable, or use a mix of old with new batteries as otherwise insufficient power will flow and will result in only one nozzle working.
* All pieces were snapped together completely during assembly
* The nozzles are not clogged. Brushing them gently might help them to start spraying
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
* If the PowerMop has stopped dispensing or is not dispensing properly from both nozzles, fresh AA alkaline batteries may be needed (as noted in the instructions manual).
* Make sure they are brand new and that they come from the same pack.
* Do not use carbon zinc, rechargeable, or use a mix of old with new batteries as otherwise insufficient power will flow and will result in only one nozzle working.
* All pieces were snapped together completely during assembly
* The nozzles are not clogged. Brushing them gently might help them to start spraying
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
No thank you.
on May 25, 2024
Posted by: Star16
There are things I do like about this new mop. But I’m really hoping the old one stays around. I’m going to return the new one. It’s too big. Doesn’t get into the small spaces like the original. But because it’s bigger it covers more space. But I prefer to get into those smaller spaces. I like the extra grip on it. But as a whole… the original is so much better. Not to mention the cleaning spray is sooo bad!!! It smells nothing like the original lavender scent. It smells like really really bad cheap perfume. I mopped 2 days ago and it still stinks. And is giving me really bad headaches. I’m not normally that sensitive to smell. But it’s so bad. This mop gets a “no thank you. I’ll stick with the original mop”
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 28, 2024
Thanks so much for taking the time to share your feedback with us. We're very sorry you weren't impressed by the PowerMop and that you disliked the scent of the cleaning solution to the point of getting a headache. Your health and satisfaction mean a lot of us, and our products go through lots of testing to ensure top quality as well as safety with proper use. When we design our products, we also do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We don't want you to experience and more headaches, so we recommend discontinuing use of the current cleaning solution. That being said, we'd like to gather some information for our Safety and Quality teams and also try to make things right for you. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com