Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
5
Your company is improving a really good product.
on January 23, 2024
Posted by: Lilly girl
I have use your products for years. Number one in my book.Molly
Written by a customer while visiting swiffer.com
Customer Rating
2
Does not spray.
on April 30, 2024
Posted by: StarrSol
from Ohio
Bought this product a month ago. Was great when we first started using it. After about a month of use it will not spray anymore.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 13, 2024
We're sorry to learn of your recent experience with the Swiffer PowerMop. What you've described isn't something we'd expect, especially since our products go through so much quality testing to ensure perfect condition and function. That being said, we're here to help and have a couple tips to share. If you cannot hear the motor of the device when using it, make sure that it has new batteries and that they're inserted the correct way. If you can hear the motor but it still isn't spraying, the nozzles could be clogged. Brushing them gently might help them to start spraying. We'd like to learn more about your experience and try to make things right. Please give our team a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Not happy.
on October 7, 2023
Posted by: Sasha 3
from Ohio, Cleveland
Very disappointed that my solution won't lock in place, have to pushed down in order thar solution sprints out to moo. Also I bought extra solution and pads. What to do, to mop very tedious. Anyone have a solution to my problem or is my mop defective. Please help.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 10, 2023
With the many quality checks we have in place, your PowerMop should work with ease, and we're sorry to hear this, Sasha. If you haven't already, we recommend making sure the piece of corrugate that is positioned underneath the solution bottle is removed. If this doesn't help, please give us a call at (800) 742-9220 so we can help, as well as share this with our Quality Team.
Written by a customer while visiting swiffer.com
Customer Rating
5
Clean dirt, free shine.
on November 14, 2023
Posted by: Donna k
I Have wood floors I’d like it to be clean a little, scratch scratch for some of that stuff that’s on the floor sometimes grand babies and I also would like to shine.
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of money who the heck has money buy refills
on February 11, 2024
Posted by: Mesz
I see so many of these mops in Goodwills. Bought my first one and disappointed cause have to buy refills and they are not reusable. Waste of money gonna throw away used only once. Not spending money for refills its a joke ptoduct. Now I know why they are in Goodwills
Response from swiffer.comBy Customer Care, February 15, 2024
We're sorry to hear that you're feeling disappointed. We do put a lot of thought into the design of our products, but we certainly understand that preferences can vary from person to person. We'll be sure to let our team know how you feel about our refills, and you're always welcome to give us a call at (800) 742-9220 if there's anything more we can help you with.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is junk!
on March 17, 2024
Posted by: abarrow
I've only had this Swiffer mop for a few months. The solution bottle wouldn't stay down and kept popping up and then the motor stopped working. I tried all the troubleshooting methods and none worked. I'm so frustrated and disappointed. I don't even think it deserves 1 star.
Response from swiffer.comBy Customer Care, March 19, 2024
We're sorry to hear you haven't had the experience we expect from the many quality checks we have in place. First, if you haven't already we recommend checking to ensure the batteries are fresh. To ensure the bottle stays in place, we recommend making sure the cardboard piece is removed where the solution bottle sits. We'd like to get more information to help you get Swiffering as well as share your experience with our Quality Team. When you have time, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is a disappointment to me.
on April 1, 2024
Posted by: Mags 2
from St.Petersburg, Fl
This product worked for a couple times, now it won’t work at all. I did all I had read to do but nothing works. I don’t recommend it.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 2, 2024
We're sorry to hear that you're feeling disappointed. We can assure you that our PowerMop does go through strict quality checks to ensure that you can rely on it. If you haven't already, we suggest replacing the batteries with fresh ones that all come from the same pack. As well, check to see that the solution bottle is fully inserted, and try gently brushing the nozzles to help loosen any clogs that may have formed. If these tips don't do the trick, please give us a call at (800) 742-9220 when you have a chance. We'd be happy to see how we can best assist you further.
Written by a customer while visiting swiffer.com
Customer Rating
1
Great idea, not a great clean.
on June 10, 2024
Posted by: Me58
from San Antonio, TX
Although I like the size of the mop head and the idea of versatile cleaning. Both the regular and wood cleaners have a nice scent, they leave a haze over my floors.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 11, 2024
Thank you for taking the time to share your experience with us. Swiffer is designed not to leave a residue and should provide a great clean on virtually any floor in your home. For best results, make sure the product is suitable for your floor. Do not use the Swiffer WetJet or PowerMop on unfinished, oiled or waxed wooden floors, non-sealed tiles, or carpet. If it is suitable, for best results, sweep or vacuum your floor before using the device. If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause streaking. Streaking and cloudiness can also happen if other cleaning products have been used on the floor recently. In either case, using the product a few more times should solve the problem. If you don't want to use our product to remove the film/residue, feel free to use any cleaner designed for the floor. We hope this was helpful, but we'd like to learn more and try to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com