Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
4.2
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
185
4 Stars
38
3 Stars
16
2 Stars
13
1 Star
25
24%of customers recommend this product.
(
7 out of
29)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
3
Mop is what I needed. I wish coupon is valid.
on August 1, 2026
Posted by: Sunshine67
I like the power mop.
Very disappointed that the coupon that came with mop for purchasing refills is expired a month ago!
Very disappointed that the coupon that came with mop for purchasing refills is expired a month ago!
Response from swiffer.comBy Customer Care, August 4, 2026
Hi! We appreciate your review, and we’re glad to hear that our Swiffer Powermop is what you needed and that you like it. We’re sorry to hear that you couldn't use the coupon that came with your mop; we understand how disappointing that can be. But, we would really like to know more about this, so please contact us, and our team will be more than happy to take your insights and assist you further. We wish you the best!
Written by a customer while visiting swiffer.com
Customer Rating
5
Easy to use and fast cleaning
on August 1, 2026
Posted by: NadiaM
[This review was collected as part of a promotion.] So easy and seamless to use. It smells amazing and cleans so fast. I don’t need to scrub so hard to get the dirt out of the floor just one or two passes and it is gone
Written by a customer while visiting swiffer.com
Customer Rating
4
Lightweight Swiffer mop
on July 28, 2026
Posted by: ConcettaD
[This review was collected as part of a promotion.] Easy to put together. Lightweight and easy to push around. Did well at cleaning the kitchen tile floor. Dried quickly which is always nice. Not much difference from other swiffers
Written by a customer while visiting swiffer.com
Customer Rating
3
Other than that I like the mop
on July 28, 2026
Posted by: Rachelle
Not sure if this is a common problem .The handle piece of my mop that clips into a button hole keeps coming off when I start mopping. Not sure why. Not sure how to fix this. Please let me know very frustrating
Response from swiffer.comBy Customer Care, July 30, 2026
Hi Rachelle!
We're sorry to hear about your experience with the Swiffer Powermop Multi-Surface Kit, and that the handle piece keeps coming off when you start mopping! We understand how frustrating this can be and please know that this is not the experience we want you to have, and we appreciate your bringing it to our attention. Please be assured that our products go through many quality checks to ensure they reach you in perfect condition and perform as intended. To help you assemble the handle correctly, please follow these steps: line the poles up and snap them together by matching the buttons on the poles. Make sure the wire or cord inside the pole is pushed completely into the pole. You may need to push hard to connect the poles and the handle until they lock into place. Do not try to pull the poles apart once you have started to assemble them, as this could break the cords inside and cause the mop to stop working. If the handle still does not click in properly after these steps, please contact us at 1-800-742-9220. Our team will be more than happy to take your insights and assist you further. We wish you the best!
We're sorry to hear about your experience with the Swiffer Powermop Multi-Surface Kit, and that the handle piece keeps coming off when you start mopping! We understand how frustrating this can be and please know that this is not the experience we want you to have, and we appreciate your bringing it to our attention. Please be assured that our products go through many quality checks to ensure they reach you in perfect condition and perform as intended. To help you assemble the handle correctly, please follow these steps: line the poles up and snap them together by matching the buttons on the poles. Make sure the wire or cord inside the pole is pushed completely into the pole. You may need to push hard to connect the poles and the handle until they lock into place. Do not try to pull the poles apart once you have started to assemble them, as this could break the cords inside and cause the mop to stop working. If the handle still does not click in properly after these steps, please contact us at 1-800-742-9220. Our team will be more than happy to take your insights and assist you further. We wish you the best!
Written by a customer while visiting swiffer.com
Customer Rating
5
Easy and convenient!
on July 27, 2026
Posted by: ElayneP
[This review was collected as part of a promotion.] This swiffer is super easy to use, and I love that I can press a button to dispense more cleaning solution. This is perfect for quick, daily cleanings in between deep mops.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product need more work on it
on July 26, 2026
Posted by: Shay25
from Ontario canada
Bought it a month ago worked great, went to change the cleaning solution, batteries died changed then and nothing. Would not work.
Did nothing different from that the instructions told me. Broke before I could really know what it could do.
I had my reservations on this product and was right. Going back to the old mop and bucket, no let downs with this
Did nothing different from that the instructions told me. Broke before I could really know what it could do.
I had my reservations on this product and was right. Going back to the old mop and bucket, no let downs with this
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 29, 2026
Hello! We're very sorry to hear about your frustrating experience with your Swiffer, Shay. We understand your reservations and how this has led you back to a mop and bucket.
This is certainly not the reliability we want you to experience with our product. Please contact us at 1-800-742-9220 so we can learn more about what happened and assist you further with this issue.
This is certainly not the reliability we want you to experience with our product. Please contact us at 1-800-742-9220 so we can learn more about what happened and assist you further with this issue.
Written by a customer while visiting swiffer.com
Customer Rating
2
Don't waste your money
on July 21, 2026
Posted by: DamaraP
I actually hate this mop.
I've bought it twice and both times I was so disappointed. The refill pads don't fit well on the actual mop, they are too long and tend to flip around when mopping vigorously. The refills are too expensive and don't last long enough and with my first one the handle wouldn't stop separating into two pieces.
Not a fan. Won't buy again.
I've bought it twice and both times I was so disappointed. The refill pads don't fit well on the actual mop, they are too long and tend to flip around when mopping vigorously. The refills are too expensive and don't last long enough and with my first one the handle wouldn't stop separating into two pieces.
Not a fan. Won't buy again.
Written by a customer while visiting influenster.com
Customer Rating
1
Wasted my money
on July 11, 2026
Posted by: BASS
from Bay City MI
Used the mop twice and on the 3rd time I had no power. Changed batteries and did all the troubleshooting stuff and still nothing. I wasted my money buying this. Also purchased extra pads and solution and unless I take a chance a new mop I have a bunch of useless products.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 13, 2026
Hi! We are so sorry to hear about your frustrating experience with the Swiffer PowerMop Multi-Surface Kit. It sounds absolutely disheartening that your mop stopped working after only two uses, and that despite troubleshooting and changing batteries, it still has no power. This is certainly not the reliable experience we want you to have, and we deeply appreciate you bringing this significant issue to our attention. Please be assured that our products go through many quality checks to ensure they reach you and perform in perfect condition. We are also truly sorry that the troubleshooting steps did not resolve the issue, and we would love to further help you with this situation. Please contact us at 1-800-742-9220, and our team will be more than happy to take your insights and assist you. We wish you the best!
Written by a customer while visiting swiffer.com