Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Poor design
on April 6, 2025
Posted by: Camillus20
from Melbourne FL
Kelsey99 review is spot on. Every time you put any twist while pushing, the pin lock system comes undone. Needs better quality such as a larger button or latching mechanism. The collection cloth is a car wash design and to me, doesn't clean well.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 7, 2025
We're very sorry to learn of your disappointment with our PowerMop, but we appreciate your feedback. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
This product is exactly what I need
on June 4, 2025
Posted by: Gail1685
I love this product! It's easy to use, especially when you need to quickly clean up a spill on the floor. I also like the swivel head feature that let's me mop tight against the wall and the floor
Written by a customer while visiting swiffer.com
Customer Rating
1
DO NOT BUY THEY DON’T LAST 2 in 1 yr both broken
on June 11, 2025
Posted by: very mad
DO NOT BUY! I purchased my 1st one a year ago, when it works it”s great BUT 1 year in it broke, what a disappointment. Thinking it might be what you would call a lemon, I head out to purchase another one, BIG BIG BIG MISTAKE! I used it a total of 4 times and it is now good for the garbage yet again
Response from swiffer.comBy Customer Care, June 12, 2025
We're very sorry to hear about about what's going on with your PowerMop. We'd like to learn more about what broke exactly so that we can troubleshoot and help you get back to Swiffering. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Terrible handle design
on June 13, 2025
Posted by: TellMom
The handle on the Power Mop is too short. Also the curve of the top of the handle is uncomfortable and always catches on my shirt and hits me in the stomach as I am trying to use it. My back always hurts after mopping with it because of how I have to try to hold it. It's awful. I am 5'5 and my son is 6'2 and he has the same issue. It is VERY short for him.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 16, 2025
We're sorry to hear that your Swiffer Powermop was difficult to use, and we appreciate you taking the time to share your feedback with us. Our products go though extensive consumer testing to ensure that they're always safe and easy to use as directed, so this isn't the experience or expect we want you to have, and we'll share your feedback with our team regarding the design of the handle. Please know that your input is really invaluable and it will help improve our future quality efforts.
Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please hold on to your product and give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can assist you.
Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please hold on to your product and give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can assist you.
Written by a customer while visiting swiffer.com
Customer Rating
2
Careful with packaging
on August 1, 2025
Posted by: Kailey252
from Charlotte, NC
Cut my finger on the box. Needs better packaging. The edge of the cardboard is sharp
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 4, 2025
We're sorry that you cut your finger on the cardboard packaging, Kailey. A lot of thought goes into the design of our products, and we'd never want anyone to be injured due to our packaging. We'd like to learn more details of your experience, to share with our Quality Assurance Team. Please give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com
Customer Rating
1
Take a listen to your radio spot on 102.5 (Atlanta
on August 28, 2025
Posted by: AMayZing
from Atlanta, GA
Radio Spot in Atlanta, GA 102.5. Take a brief listen to the commercial.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
pad does not stay on
on November 12, 2025
Posted by: AngieT
from Vernon Center NY
Super disappointed! Upgraded to a new swiffer power mop and the darn pads do not stay on the bottom! GRRRR. I wonder if the mop is defective or possibley the pads.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 14, 2025
We're sorry to hear this, Angie, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Will not buy again.
on November 16, 2025
Posted by: Widthequality7
from ohio
Absolutely no indication on either the mop or refill packaging that the refills are slightly different width between the wetjet and power mop, so now I have a box of refills that are just about 2 inches too narrow to be useful. There is no excuse for the omission of this obviously relevant information, how hard would it be to put the width of the refills on the package, or at least make it clear that there is an inexplicable and slight difference? Why on earth are the two mops a different width anyway?? I know how this trick works, of course: By the time the consumer (victim) realizes their mistake, they've already opened the box of refills and bought the mop. They won't do it again, but you don't care, you already got your money, and on a large enough scale, it's probably millions to your bottom line, who cares how many people you duped, right?
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 18, 2025
We appreciate your feedback and are very sorry you're upset that the cleaning pads for Swiffer WetJet and PowerMop aren't interchangeable. Just so you're aware, the pad dimensions are printed on the outside front of the packaging. For example, each WetJet pad measures 15cm x 30 cm, and each PowerMop pad measures 39.0 x 13.5cm (15.4 in x 5.3 in). Feel free to call us at (800) 742-9220 if you'd like any additional assistance.
Written by a customer while visiting swiffer.com