Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
Disappointed
on January 8, 2025
Posted by: Christina007
from Toronto, Canada
It needs improvement! I had really high hopes for the power mop but the pads don’t stick! It’s very frustrating. I find that I’m always having to stop to make sure the swiffer pad is still on securely. I don’t think I will buy this product again unless they make improvements. Please do better swiffer!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 10, 2025
We're sorry to hear this, Christina, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Its a no
on July 9, 2025
Posted by: ESKH
from Boston, MA
Its a noooooooooooooooooooooooooooooooooooooooooooo
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 11, 2025
We're so very sorry that it's a no for our PowerMop. As you can imagine, this isn't the experience we want you to have, so we want you to connect with you about this, learn more about your experience, and see if there's a way to improve your future uses. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
4
Where does the battery go????
on September 4, 2025
Posted by: Chebah
from Manitoba, Canada
I love this mop, it’s perfect for my kitchen area and my hallway! I’m having an issue now though, I have to replace the battery but there is no battery pack or I’m just not seeing where the battery is!!!!!! Can someone help me out with this
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
Exactly what I needed
on September 7, 2025
Posted by: LadeeFee
I have used other mops before and nothing could get my floors as clean as the PowerMop!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
pad does not stay on
on November 12, 2025
Posted by: AngieT
from Vernon Center NY
Super disappointed! Upgraded to a new swiffer power mop and the darn pads do not stay on the bottom! GRRRR. I wonder if the mop is defective or possibley the pads.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 14, 2025
We're sorry to hear this, Angie, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Will not buy again.
on November 16, 2025
Posted by: Widthequality7
from ohio
Absolutely no indication on either the mop or refill packaging that the refills are slightly different width between the wetjet and power mop, so now I have a box of refills that are just about 2 inches too narrow to be useful. There is no excuse for the omission of this obviously relevant information, how hard would it be to put the width of the refills on the package, or at least make it clear that there is an inexplicable and slight difference? Why on earth are the two mops a different width anyway?? I know how this trick works, of course: By the time the consumer (victim) realizes their mistake, they've already opened the box of refills and bought the mop. They won't do it again, but you don't care, you already got your money, and on a large enough scale, it's probably millions to your bottom line, who cares how many people you duped, right?
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 18, 2025
We appreciate your feedback and are very sorry you're upset that the cleaning pads for Swiffer WetJet and PowerMop aren't interchangeable. Just so you're aware, the pad dimensions are printed on the outside front of the packaging. For example, each WetJet pad measures 15cm x 30 cm, and each PowerMop pad measures 39.0 x 13.5cm (15.4 in x 5.3 in). Feel free to call us at (800) 742-9220 if you'd like any additional assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
I'm very disappointed
on December 11, 2025
Posted by: Mary27
from Hawthorne NJ
I just got mine this morning and I decided to wash my tile kitchen floor. The "fresh scent" is awful! My eyes are burning and the odor is intolerable. I have a terribe headache as I type this. People claim the smell dissipates after 2 hours but I can't make it to one hour. I need to re-wash the floor. The mop itself is made for short people so after washing a really small kitchen floor my back is killing me. I'm giving one star so I can warn people. I'm so disappointed because I've wanted this mop since I saw it advertised on TV. I guess it's better than using a mop and bucket but come on already! Get it right the first time. I'm donating this to the Vets. Maybe they can use it.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 15, 2025
Your health and safety are our number one priority, Mary, and we’re sorry to hear that you had this experience with our PowerMop. All our products are thoroughly evaluated to be safe when used as directed, and this is not the high-quality experience we want or expect for you. It sounds like you already have, but please discontinue the use of the PowerMop and set it aside in case we need to collect it.
When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. If the scent is too strong, we recommend ventilating the area by opening windows and running a fan. Rinse the floor with clean water to remove any soap residue and make sure not to use excessive water. Drying the floor with a clean, dry mop or towel will also help with remaining moisture.
Your experience matters to us, and we’d love an opportunity to help. Please give us a call at (800) 742-9220 at your convenience.
When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. If the scent is too strong, we recommend ventilating the area by opening windows and running a fan. Rinse the floor with clean water to remove any soap residue and make sure not to use excessive water. Drying the floor with a clean, dry mop or towel will also help with remaining moisture.
Your experience matters to us, and we’d love an opportunity to help. Please give us a call at (800) 742-9220 at your convenience.
Written by a customer while visiting swiffer.com
Customer Rating
1
Worthless mop!!
on December 30, 2025
Posted by: Giggles
The wet jet mop was so much better!!! This mop is absolutely worthless as it just pushes around dust dirt hair & never picks up anything into the mop… I have to then try to sweep up wet dirt of floor. Wish I could return it.
Response from swiffer.comBy Customer Care, January 20, 2026
Hello! Thank you for your feedback on the Swiffer mop. We're sorry to hear that it hasn’t met your expectations and that it struggles to pick up dirt and dust effectively. Here are a few tips that might help improve your experience:
Ensure Proper Use: Make sure the Swiffer mop is suitable for your floor type. It works best on finished, sealed surfaces like wood, tile, and laminate.
Preparation: For optimal results, sweep or vacuum your floor before using the mop to remove larger debris, allowing it to pick up dirt and dust more effectively.
We appreciate your input and hope these tips enhance your cleaning experience, if it doesn't work you can give us a call at (800) 742-9220 we will be glad to help you!
Ensure Proper Use: Make sure the Swiffer mop is suitable for your floor type. It works best on finished, sealed surfaces like wood, tile, and laminate.
Preparation: For optimal results, sweep or vacuum your floor before using the mop to remove larger debris, allowing it to pick up dirt and dust more effectively.
We appreciate your input and hope these tips enhance your cleaning experience, if it doesn't work you can give us a call at (800) 742-9220 we will be glad to help you!
Written by a customer while visiting swiffer.com