Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
My hopes were quickly dashed with this "mop."
on August 11, 2024
Posted by: FirstTimeSwifferUser2024
I should have paid attention to the reviews. Purchased this mop and had very high hopes for it but my hopes were quickly dashed. First, the mop is kind of flimsy and the battery pack is kind of pointless. There is no power, only a hum when it squirts the water. You also have to exert a lot of muscle to get the floor cleaned. Using the word "power" deceives a customer because it is not at all powerful. The pads do not stick easily. Should have stayed with the spin mop
Response from swiffer.comBy Customer Care, August 12, 2024
We're sorry to hear that you feel this way, as our PowerMop has gone through strict quality checks to ensure that you can enjoy an effective clean with ease. To get the best results, we suggest making sure that you sweep or vacuum your floors first before using our PowerMop to mop. For tougher messes, we recommend spraying some solution on the spot and let it sit for a few seconds before mopping it up. As well, the pads can be attached by pressing the printing side against the PowerMop head using firm pressure. We hope these tips are helpful, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Don't waste your money
on September 12, 2024
Posted by: Mindy26
from Wisconsin
Used this product once and it stopped spraying. I changed the batteries and still nothing. I even purchased the refills of solution and pads right away as well, so I have all these products and no mop..
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
Mindy, with quality being at the forefront of everything we do, this is the last thing we want or expect to hear. If you have not done so already, ensure the batteries you're using are alkaline and not rechargeable or carbon-zinc. This could explain why this is happening, but we'd like to see if this helps or not. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Worst cleaning mop ever
on November 11, 2024
Posted by: Bobmckenna
Expensive to repurchase . pads hardly pick up anything. they claim hundred of scrubbing pads which is a joke. they are few and far between.. it does not work on spills as therere are too few strips. Does not even clean well. This is nothing but overpriced garbage. It does not capture dust, it just lumps it and moves it around
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
There's nothing more important to us than ensuring your floors get the cleaning they deserve, so we're sorry to hear about this. With our quality checks, and when the pad is on the device correctly, this isn't what we would expect. Please call us at (800) 742-9220 so that we can learn more and assist you.
Written by a customer while visiting swiffer.com
Customer Rating
2
Garbage!
on February 16, 2026
Posted by: jloukota
from Punta Gorga, FL
Garbage! That's where BOTH of the two (2) that I purchased ended up at... Both of them just STOPPED working... Yes, I even put new batteries in them and still nothing... Works well when its working as it should, but when it just stops... it is useless... Will NOT buy again.... Now I have a bunch of unused pads and floor cleaning liquid that is also useless, unless the next mop is of similar type/style!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 23, 2026
Hello! Thank you for reaching out and sharing your experience with your Swiffer PowerMop. I’m truly sorry to hear that both of your mops have stopped working despite replacing the batteries. I understand how frustrating it can be, especially when the product works well when it’s functioning.
Your satisfaction is important to us, and we’d like to investigate this issue further to help you find a resolution. Please contact us at (800) 742-9220, and we will do our best to address your concerns.
Your satisfaction is important to us, and we’d like to investigate this issue further to help you find a resolution. Please contact us at (800) 742-9220, and we will do our best to address your concerns.
Written by a customer while visiting swiffer.com
Customer Rating
1
First disappointment ever in a swiffer product!!
on February 19, 2026
Posted by: Purplepony
I am so disappointed in the power mop. The handle is flimsy and continuously unsnaps. The refills. pads are ridiculously priced. Going through multiple ones to fully do floor. Wish I would have stuck with the good ol original swiffer. Won't recommend to anyone.
Response from swiffer.comBy Customer Care, February 24, 2026
Thank you for sharing your experience regarding the Swiffer Power Mop. We understand how frustrating it can be when a product does not meet your expectations. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. If you would like to share more of this experience, please contact us at the number (800) 742-9220 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.
Written by a customer while visiting swiffer.com
Customer Rating
2
Help!
on June 20, 2024
Posted by: Joba
from Florida
I really liked this mop BUTit stopped spraying about 3/4 of the way through the very first bottle. I replaced the batteries but it still does not spray.
My previous model is still working after 3 years.
Help!
My previous model is still working after 3 years.
Help!
Response from swiffer.comBy Customer Care, June 20, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. Since you've tried to change the batteries, we recommend making sure the solution bottle is full as well as making sure to gently clean the nozzles. We'd like to get more information to help as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
My 14-year-old is using it in her room!
on April 11, 2023
Posted by: Tx Boy
from Austin Tx
[This review was collected as part of a promotion.] I picked it up because it seemed simpler and easier than the one we have, which is motorized. My 14 year old daughter put it together and used it in her room. It is easy to use and it is easy to put together. It does fill the landfills up more, because each pad is disposable. The solution is easy to use. It just pops in and out. There are various scents that can be used. Clean up for this is just taking the old pad off, throwing it away and hanging it up.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
Power, the cloths amazing, scent is fabulous!
on July 21, 2023
Posted by: Annie06
from Greenville, Ohio
Love this product! So quick and easy. I have the Swifter wet jet also..I love the scent of the new solution!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com