Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
5
A product that you know.
on November 18, 2023
Posted by: Candy Crush Babe
from Philadelphia, Pa.
These products smoothly pics up Dirt. The bristles are strong! The clothe is sturdy, and some items smell good.
Written by a customer while visiting swiffer.com
Customer Rating
5
This product cleans above and beyond clean
on March 25, 2024
Posted by: bbeck9598
from Bulls Gap TN
This product cleans my floor beyond clean! It really gets down into the grooves and crevices in my floor and makes them sparkle!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
2
So so
on April 7, 2024
Posted by: Cp80
from Pennsylvania
This mop is bigger which is great. But the button that holds the stick together continues to come undone . The stick is as weak as the other wet swifter. Disappointed it’s not stronger
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 9, 2024
We're sorry to hear about your disappointment. Be assured this is the last thing we expect to happen Be assured this isn't what we expect with our numerous quality checks and when using it as directed. We'd love to gather some details about the button and the stick, so when you're free, please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Cleaning solution bottle will not click into place
on April 13, 2024
Posted by: JenXer
from KY
Mine worked great...at first. When the cleaning solution ran out, I pressed the button to release the empty bottle. It popped out, just as it was supposed to do. The new bottle, however, would not click into place. In order to squirt out the cleaning solution, I have to manually push it down before pressing the trigger button. I'm now debating whether to keep using it this way, or buy a new one. It seems many others have encountered this same issue, some with two different mops. I'm hoping Swiffer makes improvements on this product and manufactures more. This mop has great potential to be a great product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 16, 2024
We're sorry to hear that this has been your experience, since our products go through strict quality checks to ensure that they reach you in the best possible condition. If the cap on the solution bottle is bulging, we suggest that you follow these troubleshooting steps:-unscrew/rotate the cap counterclockwise by 180 degrees or half a rotation. -After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. -If no leakage, insert the bottle into the device. -If there is leakage, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. We hope that this helps. If you'd like further assistance, please give us a call at (800) 742-9220 when you have a chance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Product will not stay snapped together at pole
on May 25, 2024
Posted by: hpg13
from Columbus Georgia
I give it one star because it will not stay snapped together at the very first snap button on the pole . This is actually a design flaw . This will come apart on all swiffer power mops . Not just mine . Notified swiffer of the problem . They sent a coupon for another . Well I guess that was nice of them but they really need to fix the problem or everyone will have the same problem .
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 26, 2024
We're sorry to hear that this has been your experience. We can assure you that we have strict quality checks in place to ensure that our PowerMops reach you in the best possible condition, and that a lot of thought has gone into their design. After lining up the poles and snapping them together by matching up the buttons, you may have to push hard to connect the poles. We'll be sure to share your thoughts with our team, and you're always welcome to get back in touch with us if there's anything more we can assist you with. You can give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Be prepared to change cloths every few swipes
on November 29, 2024
Posted by: CatsRhevn
The cloths dry up super fast on wood floors. If there is any dust or particles it can scratch your floor. Wish it came in a neutral or different scent. I do not like the rotted fruit smell. I do like the concept and the mop does navigate easily but the handle is too short. I am only 5' 2" but you have to bend to push it and it hurts my back. I can't emphasize enough they dry up so fast and that rotted fruit smell they have is gross. Only slightly more handy than a regular mop.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, December 2, 2024
Thanks for sharing your thoughts on the Swiffer PowerMop. We're sorry to learn that you're not enjoying the efficient clean it provides. For the best results, be sure to sweep or vacuum the floor before you mop it. You should always have solution ready to clean your floors, so the pad going dry shouldn't be a problem. Press the trigger for 2-3 seconds, if you need more solution. We have other fragrances of cleaning solutions, with other fragrances, available for the PowerMop. For help picking up your next solution, give us a call. We're here Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Very disappointed
on December 28, 2024
Posted by: Britt95
from Indianapolis Indiana
Doesn’t work out of the box! Added batteries, connected everything inserted cleaning solution and it will not work! I even watched some YouTube videos but nothing could get this power mop working.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 7, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If the PowerMop has never dispensed, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzle; you may need to squeeze the solution bottle gently while pressing the spraying button. We also recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Battery Pack
on January 1, 2025
Posted by: Kook
from Natchez Mississippi
Mine Didn’t have a battery pack in it so I never used it I had It for 4 months
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 7, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop. We'd like to help get you Swiffering, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com