Thanks, Elaine, for sharing the experience you’ve had with three Swiffer PowerMops. We’re truly sorry to learn you’ve had this problem but glad to be able to help you with it. Because of the hard work of our Quality Team, we’re confident everything with your PowerMop, including its Cleaning Solution bottles, should work as expected. We’re truly sorry to learn about this and want to help. When you first get your PowerMop, there’s a piece of corrugated cardboard positioned underneath the Cleaning Solution bottle that comes with it. Be sure it’s been removed. While you’re looking to see if that cardboard’s gone, check the silicone cap on the bottle. If you see that it’s bulging, unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. After doing that, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If you don’t see a leak, reinsert the bottle. If you do see a leak, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. Give us an update if this helped. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.

Thanks for sharing your experience with your recently purchased Swiffer PowerMop. Please know, our Quality Team consistently reviews and checks our PowerMops throughout the manufacturing process, ensuring they'll perform as we all expect. It's possible your batteries need to be changed or you have a clog inside the housing. We're confident we can help you get back up and Swiffering, and hope you'll give us a call for more help. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're very sorry to hear about this. This is the last thing we want you to deal with. You should be able to line the poles up and snap them together by matching the buttons on the poles, and once that's done, the wire should stay within the device. We'd like to connect about this and help. Please call us at (800) 742-9220.