Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Fundamentally flawed
on June 23, 2024
Posted by: Jabar102
from Charlottesville, VA
Worked out of the box with no problem. I let it sit for a few months (don’t live in this house permanently) and when I tried using it again: nothing. Motor not even trying. Tried three sets of batteries, check the connections, nothing. Just dead. AFTER ONE USE! Reading the other reviews, I’m not the only one. Looks like there is a fundamental flaw in this product P&G: do something about it!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 24, 2024
We're very sorry to learn of your experience with the Swiffer PowerMop, Jabar. What you've described isn't something we'd expect, especially since our products go through so many quality checks to ensure perfect condition and function. We'd like to learn more about your device and try to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
My hopes were quickly dashed with this "mop."
on August 11, 2024
Posted by: FirstTimeSwifferUser2024
I should have paid attention to the reviews. Purchased this mop and had very high hopes for it but my hopes were quickly dashed. First, the mop is kind of flimsy and the battery pack is kind of pointless. There is no power, only a hum when it squirts the water. You also have to exert a lot of muscle to get the floor cleaned. Using the word "power" deceives a customer because it is not at all powerful. The pads do not stick easily. Should have stayed with the spin mop
Response from swiffer.comBy Customer Care, August 12, 2024
We're sorry to hear that you feel this way, as our PowerMop has gone through strict quality checks to ensure that you can enjoy an effective clean with ease. To get the best results, we suggest making sure that you sweep or vacuum your floors first before using our PowerMop to mop. For tougher messes, we recommend spraying some solution on the spot and let it sit for a few seconds before mopping it up. As well, the pads can be attached by pressing the printing side against the PowerMop head using firm pressure. We hope these tips are helpful, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Don't waste your money
on September 12, 2024
Posted by: Mindy26
from Wisconsin
Used this product once and it stopped spraying. I changed the batteries and still nothing. I even purchased the refills of solution and pads right away as well, so I have all these products and no mop..
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
Mindy, with quality being at the forefront of everything we do, this is the last thing we want or expect to hear. If you have not done so already, ensure the batteries you're using are alkaline and not rechargeable or carbon-zinc. This could explain why this is happening, but we'd like to see if this helps or not. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Worst cleaning mop ever
on November 11, 2024
Posted by: Bobmckenna
Expensive to repurchase . pads hardly pick up anything. they claim hundred of scrubbing pads which is a joke. they are few and far between.. it does not work on spills as therere are too few strips. Does not even clean well. This is nothing but overpriced garbage. It does not capture dust, it just lumps it and moves it around
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
There's nothing more important to us than ensuring your floors get the cleaning they deserve, so we're sorry to hear about this. With our quality checks, and when the pad is on the device correctly, this isn't what we would expect. Please call us at (800) 742-9220 so that we can learn more and assist you.
Written by a customer while visiting swiffer.com
Customer Rating
2
Help!
on June 20, 2024
Posted by: Joba
from Florida
I really liked this mop BUTit stopped spraying about 3/4 of the way through the very first bottle. I replaced the batteries but it still does not spray.
My previous model is still working after 3 years.
Help!
My previous model is still working after 3 years.
Help!
Response from swiffer.comBy Customer Care, June 20, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. Since you've tried to change the batteries, we recommend making sure the solution bottle is full as well as making sure to gently clean the nozzles. We'd like to get more information to help as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Power, the cloths amazing, scent is fabulous!
on July 21, 2023
Posted by: Annie06
from Greenville, Ohio
Love this product! So quick and easy. I have the Swifter wet jet also..I love the scent of the new solution!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
2
Disappointed
on September 5, 2023
Posted by: Katweb61
I wanted to upgrade my current Swiffer Wet Jet and saw this Power Mop in the grocery store. The first one I brought home, the spray bottle would not click into place. I returned it for another one. The same thing, the bottle does not click into place. My husband had to wedge a small piece of cardboard to keep it attached.
Response from swiffer.comBy Customer Care, October 10, 2023
With the many quality checks we have in place this isn't the experience you should expect, Kat, and we're sorry to that this has happened twice. If you haven't already, we recommend making sure you take out the piece of cardboard positioned underneath the solution bottle. If this doesn't help, please get in touch with us at (800) 742-9220, so we can help, as well as share your experience with our Quality Team.
Written by a customer while visiting swiffer.com
Customer Rating
1
The bottle is too heavy and breaks the dock
on June 29, 2024
Posted by: Yvonne07
from Canada
Rubbish the bottle will not click into the mop, what a waste of money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 1, 2024
We're certainly sorry to hear about your recent purchase! We'd like to share some troubleshooting tips with you and learn more to share with our Quality Team, so please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com