Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Waste of money who the heck has money buy refills
on February 11, 2024
Posted by: Mesz
I see so many of these mops in Goodwills. Bought my first one and disappointed cause have to buy refills and they are not reusable. Waste of money gonna throw away used only once. Not spending money for refills its a joke ptoduct. Now I know why they are in Goodwills
Response from swiffer.comBy Customer Care, February 15, 2024
We're sorry to hear that you're feeling disappointed. We do put a lot of thought into the design of our products, but we certainly understand that preferences can vary from person to person. We'll be sure to let our team know how you feel about our refills, and you're always welcome to give us a call at (800) 742-9220 if there's anything more we can help you with.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is junk!
on March 17, 2024
Posted by: abarrow
I've only had this Swiffer mop for a few months. The solution bottle wouldn't stay down and kept popping up and then the motor stopped working. I tried all the troubleshooting methods and none worked. I'm so frustrated and disappointed. I don't even think it deserves 1 star.
Response from swiffer.comBy Customer Care, March 19, 2024
We're sorry to hear you haven't had the experience we expect from the many quality checks we have in place. First, if you haven't already we recommend checking to ensure the batteries are fresh. To ensure the bottle stays in place, we recommend making sure the cardboard piece is removed where the solution bottle sits. We'd like to get more information to help you get Swiffering as well as share your experience with our Quality Team. When you have time, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is a disappointment to me.
on April 1, 2024
Posted by: Mags 2
from St.Petersburg, Fl
This product worked for a couple times, now it won’t work at all. I did all I had read to do but nothing works. I don’t recommend it.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 2, 2024
We're sorry to hear that you're feeling disappointed. We can assure you that our PowerMop does go through strict quality checks to ensure that you can rely on it. If you haven't already, we suggest replacing the batteries with fresh ones that all come from the same pack. As well, check to see that the solution bottle is fully inserted, and try gently brushing the nozzles to help loosen any clogs that may have formed. If these tips don't do the trick, please give us a call at (800) 742-9220 when you have a chance. We'd be happy to see how we can best assist you further.
Written by a customer while visiting swiffer.com
Customer Rating
1
Great idea, not a great clean.
on June 10, 2024
Posted by: Me58
from San Antonio, TX
Although I like the size of the mop head and the idea of versatile cleaning. Both the regular and wood cleaners have a nice scent, they leave a haze over my floors.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 11, 2024
Thank you for taking the time to share your experience with us. Swiffer is designed not to leave a residue and should provide a great clean on virtually any floor in your home. For best results, make sure the product is suitable for your floor. Do not use the Swiffer WetJet or PowerMop on unfinished, oiled or waxed wooden floors, non-sealed tiles, or carpet. If it is suitable, for best results, sweep or vacuum your floor before using the device. If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause streaking. Streaking and cloudiness can also happen if other cleaning products have been used on the floor recently. In either case, using the product a few more times should solve the problem. If you don't want to use our product to remove the film/residue, feel free to use any cleaner designed for the floor. We hope this was helpful, but we'd like to learn more and try to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Kit didn’t come with all it said it would.
on August 4, 2024
Posted by: RLH99
from Charlotte, NC
I received my power mop kit but it was missing the two swiffer pads and the batteries. I was so excited to use my new mop but now have to go out and buy the supplies to use it.
Response from swiffer.comBy Customer Care, August 6, 2024
Our PowerMops go through many quality checks to make sure you receive everything listed on the packaging, so we're certainly sorry to hear this hasn't been your experience! We'd like to learn some additional information to share with our Quality Team and help with this, so please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Great but Where's the quality.
on November 4, 2024
Posted by: Stephbme
from Montreal
I loved the idea of this but after 3 uses it completely stopped spraying. So. It's been sitting there for months cuz it's unusable.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 31, 2024
We're sorry to learn you've had this problem with your Swiffer PowerMop, Steph. Because our Quality Team works so hard to make sure that all of our products meet our high standards, we always expect you'll be thrilled when you use your PowerMop. It's possible your machine needs new batteries. Switch out the ones that came with the device with brand-new, one-time-use AA batteries. Ensure they're inserted correctly into the battery compartment, and that you fully reinserted the compartment into your PowerMop. If you get sound but no spray, gently wipe the nozzles with a soft cloth. Call us with an update. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
2
Disappointed
on January 8, 2025
Posted by: Christina007
from Toronto, Canada
It needs improvement! I had really high hopes for the power mop but the pads don’t stick! It’s very frustrating. I find that I’m always having to stop to make sure the swiffer pad is still on securely. I don’t think I will buy this product again unless they make improvements. Please do better swiffer!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 10, 2025
We're sorry to hear this, Christina, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Its a no
on July 9, 2025
Posted by: ESKH
from Boston, MA
Its a noooooooooooooooooooooooooooooooooooooooooooo
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 11, 2025
We're so very sorry that it's a no for our PowerMop. As you can imagine, this isn't the experience we want you to have, so we want you to connect with you about this, learn more about your experience, and see if there's a way to improve your future uses. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com