Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Wish the pads would adhere properly!
on April 1, 2024
Posted by: Daffodil15
from New Jersey
The Swiffer Power Mop works well, however, the mopping pads do not adhere to the unit. I used rubber bands to keep it on but they still slide. Very frustrating!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 2, 2024
We're sorry to hear that this has been your experience, as we have many quality checks in place to ensure that you can use our PowerMop with ease. We suggest making sure that the printed side of your PowerMop pad is facing the PowerMop head, and that the white and purple strips are facing the floor. We'd be happy to learn more and see how we can best assist you further with this, so please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
5
on April 28, 2023
Posted by: lissie400
from Tobyhanna, PA
[This review was collected as part of a promotion.] The kit is easy to put together so you can begin using it right away. The mopping pads are absorbent and pick up dust very well. The cleaning solution smells amazing. It really left my home smelling fresh.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
Love this quick mop
on May 8, 2023
Posted by: Yellowdragun
from Austin
[This review was collected as part of a promotion.] Got this entire kit with the lavender scent and fresh scent and it smells great! Definitely a system I recommend to maybe a quick mop of our hardwood floors. The entire system is easy to use, the cleaning cartridge and mop heads are easy to change and working great
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
Great design
on May 11, 2023
Posted by: Kat7735
from Holly,Mi
[This review was collected as part of a promotion.] I like the new design of this mop it is a better quality version of it’s original design. I had one of the earlier versions of the mop and it worked great. But it was time to upgrade to the newest version and I couldn’t be happier with the quality and functionality. It is a good product.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
2
Faulty too soon!
on December 2, 2023
Posted by: LG108
This is fanatastic... until it stops working. I pourchased 2, the 2nd after the first stopped working...which then happened to the 2nd...both after having them only a short time! They would not spray even after all the troubleshooting measures sugggested on the website were done.
Response from swiffer.comBy Customer Care, December 12, 2023
We're sorry to hear this, as our PowerMops go through many quality checks to ensure that you can rely on them. If you haven't already, we recommend replacing the batteries with fresh AA ones that all come from the same pack. As well, make sure that the solution bottle isn't empty and is fully inserted into the solution bottle holder, and try gently brushing the nozzles to help loosen any clogs that may have formed. We hope that this is helpful, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
5
Works great, love it
on February 3, 2024
Posted by: KarenOc
from Port Orange Fl
I have shiny laminate floors this does not streak great product - I’ve used many mop heads to no avail
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
Bottle Will Not Lock In Place
on April 26, 2024
Posted by: Candy16
Just unboxed and bottle of cleaning fluid won't lock in place...
Written by a customer while visiting swiffer.com
Customer Rating
1
Bad product stop sprayung
on June 18, 2024
Posted by: Debbie123
from Oregon
My mop quit after 10 usage bottle is still over have full my house is only 1650 footage why did it stop I still have two new bottles and pads?
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 20, 2024
We understand how frustrating it can be when your Swiffer PowerMop stops working, Debbie. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try:
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
* Replace the batteries by inserting fresh AA alkaline batteries in the battery compartment. Please make sure the batteries are brand new and that they all come from the same package. Do not use a mix of old & new batteries, as insufficient power will result in only one nozzle working.
* The nozzles could be clogged. Brushing them gently may help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
* Replace the batteries by inserting fresh AA alkaline batteries in the battery compartment. Please make sure the batteries are brand new and that they all come from the same package. Do not use a mix of old & new batteries, as insufficient power will result in only one nozzle working.
* The nozzles could be clogged. Brushing them gently may help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com