Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
3.2
(727 Reviews)
Rating breakdown 727 reviews
5 Stars
305
4 Stars
54
3 Stars
59
2 Stars
79
1 Star
230
45%of customers recommend this product.
(
204 out of
454)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Mop padswill not stick
on February 2, 2026
Posted by: CCollins
I just don't get it. Recently purhased this product because I thought it would be perfect for my hardwood floors and I cannot get the mop pads to stick. Followed the intructions to a T and I can't get it to stay put. Watched videos and tried again ... still no luck. I am putting the pad on the floor, lining up the strips and pushing down. I thought maybe the mop pad that came with it was old so I got a brand new pack from my local store and still can't get them to stay.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 29, 2026
Thank you for reaching out about your experience with the Swiffer PowerMop. To troubleshoot, ensure you're using the correct Swiffer PowerMop pads, as only Swiffer brand pads will fit properly; regular Swiffer dry or wet sweeper cloths will not work. If the mop head is dirty, clean it to help the pads attach properly. For attaching the pad, spray the solution on the floor, place the pad on the mop head, and pass the pad through the solution to secure it. Make sure the printed side of the pad is facing the mop head, with the white and purple strips facing the floor. If you’ve tried these steps and still have issues, please call us at (800) 742-9220, and we’ll be happy to assist you further!
Written by a customer while visiting swiffer.com
Customer Rating
1
Didn’t work, have to return
on February 3, 2026
Posted by: Verifiedcustomer
Was really excited to use but when I got home and opened it I saw the battery were suppose to be had no metals or springs ( the batteries just fell out so obviously something was missing ) and the product didn’t work at all I have it sitting on the table because now I have to go return it and who has time to do all that, that’s the point of the mop because you don’t got time to mop why would I have time to go return this.
Response from swiffer.comBy Customer Care, May 29, 2026
Thank you for reaching out about your Swiffer PowerMop. I’m sorry to hear that the battery compartment was missing when you opened the box. Our products undergo rigorous quality checks to ensure they meet high standards, and your feedback is important to our quality assurance team. If you are located in the US, we can send you a replacement battery compartment. Please call us at (800) 742-9220, and we will be pleased to assist you!
Written by a customer while visiting swiffer.com
Customer Rating
2
Didn't Last - Won't work
on February 21, 2026
Posted by: Joy57
from Huntington, IN
Only on my second bottle of cleaner and it won't work. Put in new batteries and nothing!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 24, 2026
Thank you for sharing your experience regarding the Swiffer Power Mop. We understand how frustrating it can be when a product does not meet your expectations. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. If you would like to share more of this experience, please contact us at the number (800) 742-9220 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.
Written by a customer while visiting swiffer.com
Customer Rating
2
product let me down after a couple months
on March 3, 2026
Posted by: Cheryl 12
i’ve had my swiffer power for about two months. It worked great up until now. I just put fresh batteries in it and it won’t do anything when I press the button.
Response from swiffer.comBy Customer Care, March 5, 2026
Hello Cheryl! I’m sorry to hear that your Swiffer Power Mop has let you down after just a couple of months. I understand how frustrating it can be when a product stops working. Here are a few troubleshooting steps you can try:
1. Check the Batteries:
Ensure that the batteries are brand new and all come from the same package. Mixing old and new batteries can lead to insufficient power.
Make sure the batteries are inserted correctly and that the battery compartment clicks into place when reattached.
2. Clogged Nozzles:
If the nozzles are clogged, gently brushing them may help clear any blockages and allow them to start spraying again.
If you try these steps and it still doesn’t work, please give us a call at (800) 742-9220. We're here to help and want to ensure you have a positive experience with our products!
1. Check the Batteries:
Ensure that the batteries are brand new and all come from the same package. Mixing old and new batteries can lead to insufficient power.
Make sure the batteries are inserted correctly and that the battery compartment clicks into place when reattached.
2. Clogged Nozzles:
If the nozzles are clogged, gently brushing them may help clear any blockages and allow them to start spraying again.
If you try these steps and it still doesn’t work, please give us a call at (800) 742-9220. We're here to help and want to ensure you have a positive experience with our products!
Written by a customer while visiting swiffer.com
Customer Rating
1
Not worth buying
on March 6, 2026
Posted by: Zero
I purchased the power mop. I am very disappointed because the handle keeps coming apart while I'm using it!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 10, 2026
Hello! I’m sorry to hear that you're disappointed with your Swiffer Power Mop and that the handle keeps coming apart while you're using it. This should not happen, and I understand how frustrating it can be.
Please verify that the handle clicks securely into place. If it continues to come apart, please give us a call at (800) 742-9220 so we can assist you further. This is not the experience we want you to have with our product.
Please verify that the handle clicks securely into place. If it continues to come apart, please give us a call at (800) 742-9220 so we can assist you further. This is not the experience we want you to have with our product.
Written by a customer while visiting swiffer.com
Customer Rating
1
Cleaning solution too strong
on March 8, 2026
Posted by: Kateg
from Minneapolis
I used this mop for the first time and it worked great, but the Fresh cleaning solution that comes with it is so overpowering that it makes me want to mop over the floor with soap and water just to get the smell out. We opened up the windows but now 3 hours later the smell is still too strong in the house.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 11, 2026
Hello Kate! Thank you for your feedback. We’re glad to hear the mop worked well for you! We’re sorry the Fresh cleaning solution’s scent was too strong and lingered longer than expected.
We appreciate you sharing this experience and will pass your feedback along to our product team. Please keep an eye out for our other scent options that might be more suited to your preferences. If you’d like to discuss further or have any questions, feel free to contact us at (800) 742-9220.
We appreciate you sharing this experience and will pass your feedback along to our product team. Please keep an eye out for our other scent options that might be more suited to your preferences. If you’d like to discuss further or have any questions, feel free to contact us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Super disappointed.
on March 10, 2026
Posted by: LYRIC
Opted for the newer version, because it promised a deeper clean, ordered extra pads and soap, and got to use other twice before the batteries died. Replaced them with brand new ones, and they were immediately dead. Repeated, and again they didn't work. But they worked elsewhere... now I have a swiffer I cant use, and am out quite a bit of money. So disappointed
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 12, 2026
Thank you for sharing your experience regarding the Swiffer Power Mop. We understand how frustrating it can be when a product does not meet your expectations. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. If you would like to share more of this experience, please contact us at the number (800) 742-9220 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.
Written by a customer while visiting swiffer.com
Customer Rating
3
Not What I Expected
on April 23, 2023
Posted by: dustergrl
from West Bend, WI
[This review was collected as part of a promotion.] This setup comes with everything you need to get started! However, I got this mop with the idea that the power on this mop would vibrate the mop somehow to create a higher level of cleaning. It doesn’t; this Swiffer mop is very similar to the traditional WetJet. The battery pack on the back of the mop is easy to load; the mop itself is easy to set up- but I don’t see the point of having a battery pack to literally only dispense cleaning solution. I could do the same with a trigger setup, and I wouldn’t need to change batteries or worry about them leaking. All in all, the product works fine but I’m not sure I see the point of calling this a “power mop” when the power only dispenses cleaning solution. This mop could have gone so much further, and stopped short of its potential somewhere in the design process.
No, I would not recommend this to a friend.
Response from swiffer.comBy Aizaz Khalid, Swiffer Team, April 29, 2023
We appreciate your honest feedback, and assure you that we're letting our team know what you think. We'd like to help get you get the most out of your Swiffer, so when you have a minute, please get in touch with us at (800) 688-7638.
Written by a customer while visiting swiffer.com