Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Should find a way to make them in America
on November 6, 2024
Posted by: Dis in disappointed
Really? The bottle is refusing to click into place. I just can't! Life is to hard to have such a disappointing product. I rarely leave reviews, but I'm genuinely heartbroken that this easy to assemble mop can't pull off the win.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 31, 2024
Thanks for reaching out to Swiffer and sharing your experience with your recently purchased PowerMop. We’re sorry to learn you’re having problems with the bottle of Cleaning Solution. Please know, our Quality Team shares that everything with your PowerMop should work as expected, so we do apologize for this. Be sure that you’ve removed the piece of corrugated cardboard that's positioned under the Cleaning Solution bottle when you first get your machine. By removing it, your bottle should nicely fit into the machine. While you’re looking to see if that cardboard’s gone, check the silicone cap on the bottle. If you see that it’s bulging, unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. After doing that, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If you don’t see a leak, reinsert the bottle. If you do see a leak, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. Give us an update if this helped. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of money. Jammed after two uses.
on December 4, 2024
Posted by: DeeBossWoman
What a waste of $$. I bought the starter pack along with refills for both the wood floor and regular floor. I used the power mop two maybe three times and now when I press the button, I hear the motor but nothing comes out. Of course I already threw away my receipt so I’m just out!! Not happy at all!! DO NOT WASTE YOUR HARD EARNED MONEY!!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 5, 2024
Thanks for sharing your experience with your recently purchased Swiffer PowerMop. Please know, our Quality Team consistently reviews and checks our PowerMops throughout the manufacturing process, ensuring they'll perform as we all expect. It's possible your batteries need to be changed or you have a clog inside the housing. We're confident we can help you get back up and Swiffering, and hope you'll give us a call for more help. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Would not recommend
on July 11, 2025
Posted by: LoRo
from Georgia
I'm over 65 with shoulder issues, so it being lightweight was what got my attention. I wanted to love this product, but I would not recommend. Mop stop working after first bottle of solution used up. Changed batteries and nothing. Solution did not break down stains and dirt as advertised, so I had to work hard at scrubbing to get up dirt and stains. Couldn't find receipt so I didn't return
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 14, 2025
We're sorry to hear that your Swiffer PowerMop stopped working for you, and we appreciate you bringing this to our attention! Swiffer products go through extensive testing and quality checks to ensure they reach you in perfect condition, and work effectively when used as directed, so this isn't the experience we want or expect you to have when using our products, and we're grateful for your feedback.
If possible, we'd like to learn more to be able to offer you further assistance with this. Please give us a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!
If possible, we'd like to learn more to be able to offer you further assistance with this. Please give us a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!
Written by a customer while visiting swiffer.com
Customer Rating
3
Not happy
on September 13, 2025
Posted by: DeDeK
from Cleveland Tn
My hand extensions keeps coming apart every time I use it. And I have to stop and push the wire back in
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 15, 2025
We're very sorry to hear about this. This is the last thing we want you to deal with. You should be able to line the poles up and snap them together by matching the buttons on the poles, and once that's done, the wire should stay within the device. We'd like to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
This mop is amazing BUT...
on August 9, 2023
Posted by: Drea11
from Visalia CA
I really loved this mop and would have liked to give it five stars, but the mop stopped working after a month and a half. I tried replacing the batteries and still did not work. I am disappointed because I stocked up on solution, pads, and even convinced family members to upgrade from the PowerJet.
I would recommend this to a friend!
Response from swiffer.comBy Erin Gullison, Customer Care, August 30, 2023
We always expect you'll be smiling, when you're using a Swiffer PowerMop, since our Quality Team goes out of its way to make sure every Mop is ready to work perfectly when you get it in your home. Please know, we're here to help as best we can. If you're not hearing the motor, be sure the batteries are all one-time use batteries, from the same pack, and are inserted correctly with the door closed all the way until it clicks. This can stop the motor from working. We're here, and happy to help as best we can. Just give us a call any Monday through Friday, from 9 AM to 6 PM, EST. It's our pleasure to make things right for you. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
3
Why sell a product with no refills available???
on June 25, 2023
Posted by: Weezie52
from Macclenny, FL
The product is great but I cannot find refills either in store or on line and I am not at all pleased with this situation!
No, I would not recommend this to a friend.
Response from swiffer.comBy Erin Gullison, Customer Care, July 15, 2023
We're sorry to hear this. When you have a little time, please reach out to us at (800) 742-9220 so we can help.
Written by a customer while visiting swiffer.com
Customer Rating
4
I wanted something to use for a quick mop.
on July 8, 2023
Posted by: LCM 123
from Arizona
I like the idea of the Powermop. I don’t care for the scents in the cleaner, unscented will make it great.
Written by a customer while visiting swiffer.com
Customer Rating
5
Life Saver!
on October 9, 2023
Posted by: bobbyk21
from Austin, TX
[This review was collected as part of a promotion.] I picked this new PowerMop up at the store after our old original one broke and it works so well! I don't have to dread mopping the floors anymore because this product makes it so easy to get the job done. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com