Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Don't waste your money
on September 12, 2024
Posted by: Mindy26
from Wisconsin
Used this product once and it stopped spraying. I changed the batteries and still nothing. I even purchased the refills of solution and pads right away as well, so I have all these products and no mop..
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
Mindy, with quality being at the forefront of everything we do, this is the last thing we want or expect to hear. If you have not done so already, ensure the batteries you're using are alkaline and not rechargeable or carbon-zinc. This could explain why this is happening, but we'd like to see if this helps or not. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Worst cleaning mop ever
on November 11, 2024
Posted by: Bobmckenna
Expensive to repurchase . pads hardly pick up anything. they claim hundred of scrubbing pads which is a joke. they are few and far between.. it does not work on spills as therere are too few strips. Does not even clean well. This is nothing but overpriced garbage. It does not capture dust, it just lumps it and moves it around
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
There's nothing more important to us than ensuring your floors get the cleaning they deserve, so we're sorry to hear about this. With our quality checks, and when the pad is on the device correctly, this isn't what we would expect. Please call us at (800) 742-9220 so that we can learn more and assist you.
Written by a customer while visiting swiffer.com
Customer Rating
2
Help!
on June 20, 2024
Posted by: Joba
from Florida
I really liked this mop BUTit stopped spraying about 3/4 of the way through the very first bottle. I replaced the batteries but it still does not spray.
My previous model is still working after 3 years.
Help!
My previous model is still working after 3 years.
Help!
Response from swiffer.comBy Customer Care, June 20, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. Since you've tried to change the batteries, we recommend making sure the solution bottle is full as well as making sure to gently clean the nozzles. We'd like to get more information to help as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Power, the cloths amazing, scent is fabulous!
on July 21, 2023
Posted by: Annie06
from Greenville, Ohio
Love this product! So quick and easy. I have the Swifter wet jet also..I love the scent of the new solution!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
2
Disappointed
on September 5, 2023
Posted by: Katweb61
I wanted to upgrade my current Swiffer Wet Jet and saw this Power Mop in the grocery store. The first one I brought home, the spray bottle would not click into place. I returned it for another one. The same thing, the bottle does not click into place. My husband had to wedge a small piece of cardboard to keep it attached.
Response from swiffer.comBy Customer Care, October 10, 2023
With the many quality checks we have in place this isn't the experience you should expect, Kat, and we're sorry to that this has happened twice. If you haven't already, we recommend making sure you take out the piece of cardboard positioned underneath the solution bottle. If this doesn't help, please get in touch with us at (800) 742-9220, so we can help, as well as share your experience with our Quality Team.
Written by a customer while visiting swiffer.com
Customer Rating
1
The bottle is too heavy and breaks the dock
on June 29, 2024
Posted by: Yvonne07
from Canada
Rubbish the bottle will not click into the mop, what a waste of money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 1, 2024
We're certainly sorry to hear about your recent purchase! We'd like to share some troubleshooting tips with you and learn more to share with our Quality Team, so please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Love the mop but I need battery pack replacement
on July 6, 2024
Posted by: Rilcar
from South Carolina
Long time swifter lover but I’ve lost the battery pack for my swifter power mop. Where can I order a replacement? Any way you can assist with this to my my power mop up and running again? Please 🙏🏻
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
New bottle of cleaner does not click in help
on November 4, 2024
Posted by: Elaine W
from Mississippi
I have purchased 3 times the swiffer power mop. I love it. but when the first bottle empties and I put a new bottle in ..it does not click in at all. This is the 3rd one I've tried. I have exchanged the last 2 because of same issue. Not happy customer 😒
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 31, 2024
Thanks, Elaine, for sharing the experience you’ve had with three Swiffer PowerMops. We’re truly sorry to learn you’ve had this problem but glad to be able to help you with it. Because of the hard work of our Quality Team, we’re confident everything with your PowerMop, including its Cleaning Solution bottles, should work as expected. We’re truly sorry to learn about this and want to help. When you first get your PowerMop, there’s a piece of corrugated cardboard positioned underneath the Cleaning Solution bottle that comes with it. Be sure it’s been removed. While you’re looking to see if that cardboard’s gone, check the silicone cap on the bottle. If you see that it’s bulging, unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. After doing that, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If you don’t see a leak, reinsert the bottle. If you do see a leak, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. Give us an update if this helped. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.
Written by a customer while visiting swiffer.com