Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Mop not working
on October 8, 2025
Posted by: Perk
from Corpus Christi, TX
The mop stops working constantly and I have to bang it on the floor to get it to spray. Then, the next time I use it I have to bang it again.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 9, 2025
We're very sorry to hear about this, Perk. It's certainly not the experience we'd want or expect you to have with a Swiffer product, as they all go through many quality tests while being made. Kindly give us a call at (800) 742-9220 so we can help.
Written by a customer while visiting swiffer.com
Customer Rating
1
Have other swifter mops
on October 18, 2025
Posted by: Lassie15
from Ansonia Ct
Can’t get PAD to stay ON
Can’t say anything else cause pad won’t stay ON
Can’t say anything else cause pad won’t stay ON
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 20, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor quality
on October 20, 2025
Posted by: Josie00
from Huntsville, Alabama
I’ve been using a regular swiffer remote for years, without an issue. I purchased the power mop, and the pads fell apart.. I would not recommend this product to anyone. I have a mop with no pads. What am I gonna do with this?
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 22, 2025
We're sorry to hear this, Josie, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop pads. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Exactly what I needed.
on October 21, 2025
Posted by: Greatful
This has been a blessing. I am taking care of my elderly parent, and I have cats. It is easy to use. To set up, pop in the batteries and solution, and place pad on the mop. You are ready to mop. Press the button to advance the solution and mop. When finished, remove the pad. More convenient and sanitary than a mop, and easier on my back.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
2
They just don’t last!
on October 25, 2025
Posted by: Mommyc
from Henderson,Nv
I want love mine but they just don’t last long. I have to buy a hole new unit every 2 months. They just stop spraying, and I have changed out batteries and nothing.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 27, 2025
We're incredibly sorry to hear about what's going on with your PowerMop. With our quality checks, this isn't what we expect. We'd love to offer troubleshooting tips and tricks, but first, we need to know if you can hear the motor or not. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Wished I'd never bought this horrible product!!
on October 28, 2025
Posted by: Terri K
This power mop barely sprays water. I've changed batteries and no difference. Im going back to my 4 battery swiffer. The company should have left well enough alone and never gone to a 2 battery system. Guess I'll trash my power mop. Wished I had never bought it!! Total waste of money!
Response from swiffer.comBy Customer Care, October 30, 2025
We're sorry to hear this, Terri, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Flawed
on November 17, 2025
Posted by: AngT
Not happy with this mop! The pads do not stay on!
Response from swiffer.comBy Customer Care, November 18, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor, poor product design
on December 20, 2025
Posted by: Shellman25
from Lakewood, NJ
I purchased the Wet Jet. Unfortunately, it was purchased before the battery models, and after a short while the jets clogged and the unit was useless. I am very disappointed.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 9, 2026
Hello! Thank you so much for reaching out regarding this situation with your Wet Jet. We would definitely like to investigate and help you with this situation further as this is not the experience we want you to have, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
Written by a customer while visiting swiffer.com