Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
3
Stopped spraying
on February 14, 2026
Posted by: Katp
from Northlake texas
Worked good for awhile then stopped spraying just drizzled out. I have changed the batteries and still same thing. How can I fix the problem?
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, February 16, 2026
Hello Kat! I'm sorry to hear that your Swiffer PowerMop has stopped spraying properly. Here are some troubleshooting steps you can try to resolve the issue:
1. Check the Solution Bottle: Ensure that the solution bottle is securely clicked into place and not empty. If it is empty, replace it with a new one.
2. Priming the Mop: Your Swiffer PowerMop may need to be primed. Hold the button on the handle for several seconds until spray comes out of the nozzles. You might also need to gently squeeze the solution bottle while pressing the spray button.
3. Clogged Nozzles: The nozzles could be clogged. Try gently brushing them to help them start spraying again.
4. Assembly Check: Double-check that all pieces of the pole have snapped together properly during assembly.
If the issue persists after trying these steps, please give us a call at (800) 742-9220, and we'll be happy to assist you further.
1. Check the Solution Bottle: Ensure that the solution bottle is securely clicked into place and not empty. If it is empty, replace it with a new one.
2. Priming the Mop: Your Swiffer PowerMop may need to be primed. Hold the button on the handle for several seconds until spray comes out of the nozzles. You might also need to gently squeeze the solution bottle while pressing the spray button.
3. Clogged Nozzles: The nozzles could be clogged. Try gently brushing them to help them start spraying again.
4. Assembly Check: Double-check that all pieces of the pole have snapped together properly during assembly.
If the issue persists after trying these steps, please give us a call at (800) 742-9220, and we'll be happy to assist you further.
Written by a customer while visiting swiffer.com
Customer Rating
3
Not What I Expected
on April 23, 2023
Posted by: dustergrl
from West Bend, WI
[This review was collected as part of a promotion.] This setup comes with everything you need to get started! However, I got this mop with the idea that the power on this mop would vibrate the mop somehow to create a higher level of cleaning. It doesn’t; this Swiffer mop is very similar to the traditional WetJet. The battery pack on the back of the mop is easy to load; the mop itself is easy to set up- but I don’t see the point of having a battery pack to literally only dispense cleaning solution. I could do the same with a trigger setup, and I wouldn’t need to change batteries or worry about them leaking. All in all, the product works fine but I’m not sure I see the point of calling this a “power mop” when the power only dispenses cleaning solution. This mop could have gone so much further, and stopped short of its potential somewhere in the design process.
No, I would not recommend this to a friend.
Response from swiffer.comBy Aizaz Khalid, Swiffer Team, April 29, 2023
We appreciate your honest feedback, and assure you that we're letting our team know what you think. We'd like to help get you get the most out of your Swiffer, so when you have a minute, please get in touch with us at (800) 688-7638.
Written by a customer while visiting swiffer.com
Customer Rating
1
Buyer beware
on June 24, 2023
Posted by: Tammyc
The idea is great...but the cleaning solution won't stay snapped in place! I have to push it back down every time I need to squirter solution out..and it immediately pops right back up...dont waste your money like I did.
Response from swiffer.comBy Erin Gullison, Customer Care, July 10, 2023
We're sorry you are having issues with the cleaning solution not staying in place, Tammy. Our products undergo many quality checks to ensure they get to you with the best results. Although this is not something we would expect, the vent valve may have stopped working on the device. The valve lets air enter the bottle while the liquid is being dosed. If the valve stops working, the lack of air entering the bottle could lead to the bottle collapsing. So we can get you back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Disappointed
on October 19, 2024
Posted by: Emma0390
I really wanted to love this product. It worked great initially but it stopped spraying liquid after the second use.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 31, 2024
We're so sorry to learn that you're having troubles with your Swiffer PowerMop, Emma. Every consumer should only be thrilled with their purchase, so learning that yours is being difficult isn't what we expect. Our Quality Team suggests switching out the AA batteries for a brand-new set. This may get your PowerMop back up and running. Give it a try, and give us a call with an update. We'll get you back up and Swiffering soon. Our number is 1 (800) 214-8734. We're taking calls Mondays through Fridays, from 9 AM to 6 PM, EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Was good at first but not long term
on November 7, 2023
Posted by: Scott52
from Austin texas
Bought 2 weeks ago and already broke!!!! Do not buy. It breaks at the handle where it clicks in and have to keep trying to get the cord in. Not worth the money. What a waste!!!!!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 14, 2023
We're sorry to hear that this has been your experience. We can assure you that our PowerMop goes through strict quality checks to ensure that you can rely on it, and we'd be happy to see how we can best assist you further. When you're able, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product really disappointed me
on September 23, 2024
Posted by: Unhappy costumer
from Covington LA
I’m so disappointed with this Swiffer power mop I thought I was getting a great product seems easy to use but unfortunately I used just twice and now isn’t working anymore very upset
Response from swiffer.comBy Customer Care, January 3, 2025
We certainly understand why you'd be upset, and are very sorry to read about your experience with Swiffer PowerMop. Kindly give us a call at (800) 742-9220, so we can gather some details of your mop to share with our Quality Team and help you get a replacement.
Written by a customer while visiting swiffer.com
Customer Rating
5
Amazing power mop
on July 4, 2023
Posted by: Nerr77
from Bethesda
[This review was collected as part of a promotion.] I am so happy to have the Swiffer PowerMop MultiSurface Kit. This product is the absolute best! The mop works incredibly and makes my cleaning jobs exceptionally easier and quicker. I highly recommend this product to all!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
cleaned great till it clogged
on July 3, 2023
Posted by: keefsmom
i cannot get the jets to spray after approximately one month of use. have tried all manner of ways to unclog, but nothing works.
No, I would not recommend this to a friend.
Response from swiffer.comBy Erin Gullison, Customer Care, September 4, 2023
Thank you for taking the time to leave a review. We're sorry to hear your Swiffer PowerMop has stopped spraying. If you haven't yet., please try changing the batteries. Also ensure the battery door is closed all the way until it clicks and that the PowerMop solution isn't empty. If the batteries aren't the issue, please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-742-9220. We'd like to learn more and see how we can help you further.
Written by a customer while visiting swiffer.com