Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Faulty product
on October 13, 2023
Posted by: ajsdladnam
Broke within 2 months, and they require you to have original receipt to return, do not buy.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 26, 2023
We're sorry to hear that you had this experience, as our Swiffer PowerMop does go through strict quality checks to ensure that you can rely on it. We'd be happy to learn more and see how we can best assist you further, so please give us a call at (800) 742-9220 when you have a moment.
Written by a customer while visiting swiffer.com
Customer Rating
1
Disappointed
on October 23, 2023
Posted by: Shanon1976
from Etna, OH
Just bought this today and already going to take it back. The solution will not lock into place, it sprays from one side only. I changed the batteries and did all the troubleshooting. I was so excited to get this to replace my wet jet but now I am disappointed.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 15, 2023
We're sorry that you're feeling disappointed, as our PowerMops do go through many quality checks so that they reach you in the best possible condition. You took a great step by replacing the batterries, and we also suggest making sure that the piece of cardboard has been removed from the solution bottle holder so that the bottle can be fully inserted. If this doesn't do the trick, please give us a call at (800) 742-9220 when you can. We'd be happy to look into this further and see how we can best help.
Written by a customer while visiting swiffer.com
Customer Rating
1
No longer works
on September 7, 2024
Posted by: Lonnieolonnie
After 6 months no longer works I think I should get a free one . I mean if I owned the company and I had a billion dollars I would stand behind my product
Response from swiffer.comBy Customer Care, January 2, 2025
Quality is at the forefront of everything we do, so we're sorry to hear about this. With our quality checks, we wouldn't expect this, so we ask that you please give us a call so we can learn more about what's going on so that we can make some troubleshooting tips and tricks. We can be reached at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor quality - not worth the money
on October 23, 2024
Posted by: Bartz_h
Handle won't stay together... and after 2 uses it has stopped working. This is junk!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 31, 2024
Thanks for sharing your experience with your PowerMop. We’re sorry to learn about this, as we work very hard to make sure that all of our Swiffer products meet our high standards. Because you’re having concerns with both the performance and handle, we hope you’ll call us and share more about your purchase. Knowing more about your device and what you’ve tried to address the concerns will help us best assist you. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
2
Not what I was expecting at all!
on August 11, 2023
Posted by: Jctcruz
from Conifer, CO
I was so excited to get this! Then after putting it together and realizing that the "power" was only for dispensing the cleaning solution!! I thought this thing moved back and forth but it's basically a fancied up swiffer wet jet. Instead if pulling a trigger you push a battery operated button. I am SO disappointed 😞
No, I would not recommend this to a friend.
Response from swiffer.comBy Erin Gullison, Customer Care, August 31, 2023
Your experience with your Swiffer PowerMop Multi-Surface Kit for Floor Cleaning should make you smile, not leave you feeling down. We apologize for this frustration. Our Quality Team works very hard to make sure every product we sell will will thrill you, and we'd be happy to help make that your experience. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST, so we can make sure you're getting the most out of your PowerJet. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is terrible!!!
on September 15, 2023
Posted by: Unsatisfied1103
from Hickory, NC
My solution won't lock into place, so to use the mop o have to hold the solution down while I spray. It's very tedious.
No, I would not recommend this to a friend.
Response from swiffer.comBy Erin Gullison, Customer Care, September 22, 2023
We're sorry to hear this, and assure you that we have many quality checks in place to ensure your bottle locks into place. We'd like to get more information to help, so when you have a chance please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Wish the pads would adhere properly!
on April 1, 2024
Posted by: Daffodil15
from New Jersey
The Swiffer Power Mop works well, however, the mopping pads do not adhere to the unit. I used rubber bands to keep it on but they still slide. Very frustrating!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 2, 2024
We're sorry to hear that this has been your experience, as we have many quality checks in place to ensure that you can use our PowerMop with ease. We suggest making sure that the printed side of your PowerMop pad is facing the PowerMop head, and that the white and purple strips are facing the floor. We'd be happy to learn more and see how we can best assist you further with this, so please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
5
on April 28, 2023
Posted by: lissie400
from Tobyhanna, PA
[This review was collected as part of a promotion.] The kit is easy to put together so you can begin using it right away. The mopping pads are absorbent and pick up dust very well. The cleaning solution smells amazing. It really left my home smelling fresh.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com