Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
Why fix what ain't broke!? Idc for this version.
on December 28, 2025
Posted by: Mosercrew
from Midland, MI
The batteries pop out often.
The pressure of the mop pad to the floor is only in the middle.
The new, more expensive pads don't clean as well. The "fingers" are supposed to get in cracks better, but they don't.
The pressure of the mop pad to the floor is only in the middle.
The new, more expensive pads don't clean as well. The "fingers" are supposed to get in cracks better, but they don't.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 21, 2026
Hello! I'm sorry to hear that you're having issues with your Swiffer products. Here are some troubleshooting tips based on the issues you've mentioned:
1. Batteries Popping Out: Ensure the battery compartment door is securely closed. If you can see the sticker or prongs, it may have fallen off.
2. Pressure of the Mop Pad: Make sure the mop head is pressed firmly against the floor for effective dirt pickup.
3. "Fingers" Not Cleaning in Cracks: Check that the mop head is making good contact with the floor, especially in uneven areas.
If you continue to have issues, please call us at (800) 742-9220. We’d be happy to assist you further!
1. Batteries Popping Out: Ensure the battery compartment door is securely closed. If you can see the sticker or prongs, it may have fallen off.
2. Pressure of the Mop Pad: Make sure the mop head is pressed firmly against the floor for effective dirt pickup.
3. "Fingers" Not Cleaning in Cracks: Check that the mop head is making good contact with the floor, especially in uneven areas.
If you continue to have issues, please call us at (800) 742-9220. We’d be happy to assist you further!
Written by a customer while visiting swiffer.com
Customer Rating
2
not the best of the Swiffer line of products
on January 15, 2026
Posted by: wallace
from Milford, Oh
pad is too difficult to use until it is very wet. I have to put the cleaning pad under water first to get it wet or it will not move across my flooring and eventually it starts to come off.
Written by a customer while visiting swiffer.com
Customer Rating
2
The locking mechanisms on the handle stink.
on January 18, 2026
Posted by: Melm
The handle on my mop is defective. It doesn’t lock in place. It constantly falls apart. It’s ridiculous. You pay this amount of money and this is what you want and this is not what you get.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 22, 2026
Hello! Thank you for reaching out regarding the issue with your Swiffer PowerMop handle. I understand how frustrating it can be when a product does not meet your expectations, especially after investing in it.
If the handle is not locking in place and is falling apart, it may be a defect. Please give us a call at (800) 742-9220 so we can assist you further with this issue.
I appreciate your feedback, and I will share your experience with our Quality Assurance Team to help improve our products. Thank you for bringing this to our attention!
If the handle is not locking in place and is falling apart, it may be a defect. Please give us a call at (800) 742-9220 so we can assist you further with this issue.
I appreciate your feedback, and I will share your experience with our Quality Assurance Team to help improve our products. Thank you for bringing this to our attention!
Written by a customer while visiting swiffer.com
Customer Rating
1
Do not like the product !
on January 24, 2026
Posted by: MEK353647
I really regret buying this product. It didn’t come with any assembly instructions nor were they online. I did figure it out tho. Then one of the pads wouldn’t stick so I guess I’ll use tape to hold it in place. Also, the sprayer button is right where my hand goes so that wasted a lot of the cleaning solution. I can’t say it cleans any better than the original Swiffer and pads. I’m glad I didn’t throw mine out as I’m not sure I will use the power mop regularly.
Response from swiffer.comBy Customer Care, January 28, 2026
Thank you for sharing your experience regarding the Swiffer Power Mop, we are glad to hear that you were able to properly assembly the Power Mop. We understand how frustrating it can be when a product does not meet your expectations. Regarding the pad not sticking, please ensure that the printed side is facing the mop head and the white and purple strips are facing the floor. In addition sometimes, if the mop head is dirty, the pads may not attach properly. Cleaning the mop head before attaching the pad can help. You might also try spraying some solution on the pad before attaching it, as this can create friction that helps it stick. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. If you would like to share more of this experience, please contact us at the number (800) 742-9220 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.
Written by a customer while visiting swiffer.com
Customer Rating
2
Doesn’t work as advertised
on February 1, 2026
Posted by: KatyLG
from Loxahatchee, FL
The pad doesn’t stick to the bottom of the swiffer wet mop.
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com
Customer Rating
1
Mop padswill not stick
on February 2, 2026
Posted by: CCollins
I just don't get it. Recently purhased this product because I thought it would be perfect for my hardwood floors and I cannot get the mop pads to stick. Followed the intructions to a T and I can't get it to stay put. Watched videos and tried again ... still no luck. I am putting the pad on the floor, lining up the strips and pushing down. I thought maybe the mop pad that came with it was old so I got a brand new pack from my local store and still can't get them to stay.
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com
Customer Rating
1
Didn’t work, have to return
on February 3, 2026
Posted by: Verifiedcustomer
Was really excited to use but when I got home and opened it I saw the battery were suppose to be had no metals or springs ( the batteries just fell out so obviously something was missing ) and the product didn’t work at all I have it sitting on the table because now I have to go return it and who has time to do all that, that’s the point of the mop because you don’t got time to mop why would I have time to go return this.
Written by a customer while visiting swiffer.com
Customer Rating
2
Doesn't work long
on February 5, 2026
Posted by: GiGi of 4
from Alabama
I have only used it a total of maybe 10-12 times and it has stopped working already. I changed the batteries tried to clean the nozzles and nothing. Very disappointed.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 10, 2026
Hello Gigi! Thank you so much for reaching out regarding this situation with your Power Mop. We would definitely like to investigate and help you with this situation further since you have already tried troubleshooting steps and it did not work, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
Written by a customer while visiting swiffer.com