Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
4.2
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
185
4 Stars
38
3 Stars
16
2 Stars
13
1 Star
25
24%of customers recommend this product.
(
7 out of
29)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Do not buy this item!
on August 17, 2026
Posted by: SAHM1
from Athens, GA
I saved up money, did my research, and was really looking forward to my Swiffer power mop purchase. I am a stay-at-home mom with a small child, so keeping my floors clean is very important. I wanted to give this tool the best chance of working well, so I vacuumed my floor thoroughly before using it. Only small dust particles remained, but the Swiffer power walk was not able to pick them up. I'm incredibly disappointed, I will not be recommending this product, and I will be telling everyone about the failure it is. Marketing got me this time! This product is not work as advertised. I can't imagine when this item would be useful. Maybe if you have a perfectly cleaned floor that you want to smell different, this would be a good idea.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 19, 2026
We are sorry to hear that your Swiffer PowerMop did not meet your expectations. The PowerMop is designed to work best when floors are swept or vacuumed first, as you did, and it excels at cleaning up dirt and grime with its wet mopping cloths. However, it may not pick up every tiny dust particle, especially if the floor is already very clean. For best results, try cleaning the least dirty areas first and save the dirtiest spots for last. Also, keep in mind that the PowerMop solutions dry quickly and are safe for sealed, finished floors. If you want to tackle tough spots, spraying the solution directly and letting it soak before scrubbing can help. Our products undergo rigorous quality checks, and your feedback is important to our Quality Assurance Team. We would love to hear more about your experience and assist you further, so please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Good mop
on August 16, 2026
Posted by: HopeM
[This review was collected as part of a promotion.] I have used basically every swiffer product under the sun, and I have always loved them, so I was incredibly excited to be offered this product. The mop itself is the most aesthetically pleasing by far, and the new cleaning pads are much thicker and more durable for a thorough clean. The mop itself was slightly challenging to put together, as the cord was hanging out quite a bit from the mop handle and did not want to fit inside. Besides that, I am satisfied with this product and my hardwood floors are looking shiny and clean.
Written by a customer while visiting swiffer.com
Customer Rating
2
Good when it works...just doesn't work long
on August 9, 2026
Posted by: sadKM
from Concord, NC
I loved the power mop as it came highly recommended by my mom. We have two small dogs so we used it daily. The issue is it stopped working. I changed batteries and solution. I tired trouble shooting tips and old girl quit without a notice. I hate to go buy another one already because I've only had this one for a few months. I wish they last longer. I guess my mom's last because she doesn't use hers as much as I use mine.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, August 12, 2026
Hi! We’re sorry to hear your Swiffer Powermop stopped working after only a few months, especially since you loved it at first and were using it daily. We understand how frustrating it is to have something you rely on quit unexpectedly, particularly after you already tried to troubleshoot it. This is not the experience we want you to have and we appreciate you bringing it to our attention. Please be assured that our products go through many quality checks to ensure they reach you in perfect condition and perform as intended.
We'd like to know more about your experience and help you in any way we can. Please contact us at 1-800-742-9220, and our team will be more than happy to take your insights and assist you further. We wish you the best!
We'd like to know more about your experience and help you in any way we can. Please contact us at 1-800-742-9220, and our team will be more than happy to take your insights and assist you further. We wish you the best!
Written by a customer while visiting swiffer.com
Customer Rating
2
Attaching?
on August 9, 2026
Posted by: Tiff
from FL
I really want to use this but I cannot get the bottom pole to attach to the base. The cord is tucked in and I pressed but it doesn’t click. So the mop handle comes off.
Response from swiffer.comBy Customer Care, August 11, 2026
Hi Tiff!
We’re sorry to hear you’re having trouble attaching the bottom pole to the base and that the handle keeps coming off, and that it will not click into place. This is not the experience we want you to have and we appreciate you bringing it to our attention. Please be assured that our products go through many quality checks to ensure they reach you in perfect condition and perform as intended.
To assemble your Swiffer Powermop poles, line them up and snap them together by matching the buttons on the poles, and make sure the wire or cord is pushed completely into the pole. You may need to twist the poles together until they lock into place and push hard to connect them. Once assembled and inserted into the mop head base, the poles cannot be disassembled, and be careful not to pull the poles apart once you start assembling.
Nonetheless, if you are still having difficulties assembling the Swiffer Powermop, we would really like to know more about your experience and help you in any way we can. Please contact us at 1-800-742-9220, and our team will be more than happy to take your insights and assist you further. We wish you the best!
We’re sorry to hear you’re having trouble attaching the bottom pole to the base and that the handle keeps coming off, and that it will not click into place. This is not the experience we want you to have and we appreciate you bringing it to our attention. Please be assured that our products go through many quality checks to ensure they reach you in perfect condition and perform as intended.
To assemble your Swiffer Powermop poles, line them up and snap them together by matching the buttons on the poles, and make sure the wire or cord is pushed completely into the pole. You may need to twist the poles together until they lock into place and push hard to connect them. Once assembled and inserted into the mop head base, the poles cannot be disassembled, and be careful not to pull the poles apart once you start assembling.
Nonetheless, if you are still having difficulties assembling the Swiffer Powermop, we would really like to know more about your experience and help you in any way we can. Please contact us at 1-800-742-9220, and our team will be more than happy to take your insights and assist you further. We wish you the best!
Written by a customer while visiting swiffer.com
Customer Rating
5
The easiest way to clean
on August 9, 2026
Posted by: MadiH
[This review was collected as part of a promotion.] Makes cleaning your floors so easy and quick. It was so easy to set up and the solution seems like it will last awhile. I highly recommend for anyone looking for a map to make their lives easier.
Written by a customer while visiting swiffer.com
Customer Rating
1
I don’t recommend.
on August 6, 2026
Posted by: ShawnnaA
I find the power mop less effective than the original wet jet. I don’t care for the new pads I think the original pads cleaned much better and I don’t like the power mop cleaning solution. It leaves an oily looking residue on my floors. I will be throwing the power mop away and sticking with the wet jet. Also, swiffer needs to do better with the latching button that connects the poles together. The last 2 wet jet mops and the power mop their latch slips out of the hole easily and moves around or come apart while moping.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 11, 2026
Hello Shawnna! Thank you for sharing your experience regarding the Swiffer PowerMop. We understand how frustrating it can be when a product does not meet your expectations. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. If you would like to share more of this experience, please contact us at the number (800) 742-9220 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.
Written by a customer while visiting swiffer.com
Customer Rating
5
Love love love
on August 5, 2026
Posted by: CarrieF
[This review was collected as part of a promotion.] There was some user error when assembling but otherwise I’m in love with this mop. I dropped the liquid twice in the process so highly durable. Stores easily, and can be broken down if needed. Such a game changer!
Written by a customer while visiting swiffer.com
Customer Rating
3
have only used once so far
on August 5, 2026
Posted by: lesjay15
just curious ...my super power mop refills came packed 3 different ways in my kit. There were actually (refills i believe)packed in vacuum packed packages. are all the refills the same or are they all different?
Response from swiffer.comBy Customer Care, August 6, 2026
Hello! Thank you for sharing your experience regarding the Swiffer PowerMop Starter Kit! All refills in your starter kit should be the same and all of them should work in your Swiffer PowerMop! If you encounter any issue or needed any assistance regarding this or any other concern, please contact us at the number (800) 742-9220 and our team will be happy to help you! have a nice day.
Written by a customer while visiting swiffer.com