Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Stopped working
on January 31, 2024
Posted by: Seemz
from Texas
Love the product while it worked. In two months it just stopped we changed the batteries and see if they was any clogs but nothing it doesn’t even make the noise when you press the button to spray it.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 1, 2024
We're sorry to hear your PowerMop isn't working as we expect from the many quality checks we have in place. Since you've changed the batteries and your mop isn't making a noise, we'd like to help get you Swiffering again, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Stopped working after one use
on February 1, 2024
Posted by: Genia l
from Mansfield tx
I really was excited about the new pads. Used once and now won’t work! Even traded out batteries twice and still nothing, doesn’t make any noise now.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 2, 2024
We're sorry to hear your PowerMop isn't working as we'd expect from the many quality checks we have in place, Genia. Since you've changed the batteries, and your mop isn't making a noise, we'd like to help you get Swiffering again, as well as get more information for our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
I will never purchase again.
on June 12, 2024
Posted by: Parade
from Palm City Florida
In your effort to keep people from using it a second time, you made it so flimsy!
The plastic scraps the floor & the pad falls off. God forbid we try to refill the bottle,
you made it impossible. This actually makes me think you maybe one of the top polluting companies!
The plastic scraps the floor & the pad falls off. God forbid we try to refill the bottle,
you made it impossible. This actually makes me think you maybe one of the top polluting companies!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 14, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
HORRIBLE
on September 15, 2024
Posted by: Kelly29
Worked once and now won't. Did all the quick fixes from YouTube and still completely worthless.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 3, 2025
We’re sorry your PowerMop stopped working. Our products go through many quality checks, and are designed to be durable. This isn’t the experience we want you to have, and we have some troubleshooting tips for this. If you cannot hear the motor running when pressing the dispenser button, you may need to replace the batteries with fresh AA alkaline batteries. You should hear a click when closing the battery compartment. If the motor runs, but the mop isn't spraying, double-check that all the pieces of the mop have snapped together properly during assembly. Next, check that the solution bottle is not empty, and inserted properly into place. Also, sometimes the spray nozzles can become clogged. Brushing them gently with your fingertip should dislodge any built up residue. If you need further assistance, please get in touch with our Swiffer Team, so we can further assist you. Give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com
Customer Rating
1
I heard the click when I was putting it together.
on September 21, 2024
Posted by: Josh
from Philadelphia
I put it together and it does not work. I heard the click and everything. I would like a refund or a replacement, please.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 3, 2025
Josh, we're sorry your new Swiffer PowerMop didn't work and would be glad to help you with a replacement while gathering a few details off this mop to share with our Quality Assurance Team. You can reach us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Upset :(
on September 24, 2024
Posted by: Marmgonn
from Hamilton, Ontario
At the beginning it was perfect and it was fabulous! After a few months it stopped working, now I had to go back to mopping in a conventional way.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 3, 2025
Your Swiffer PowerMop is made to give you the best performance every time you need to use it, and we’re terribly sorry to learn about this. We're sorry to learn it stopped working on you, but are confident we can help get things turned around. If you haven’t yet, change the batteries. Fresh AA alkaline batteries may get you back up and running. Change them, make sure they’re both brand new, from the same package, and that the battery compartment clicks into place. Give it a try and update us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
2
The sprayer stopped working after a few months
on May 8, 2025
Posted by: KLG123
from Calgary
It was a perfect addition to my cleaning supplies, until it wasn't. Only took a few months before the sprayer stopped working.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 12, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend to try fresh batteries, gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Not worth the money.
on July 11, 2025
Posted by: Wvillama
from South Setauket, NY
So excited to try this mop but ended up very dissatisfied. The handle came off showed the wire hanging between stick every time I mop the floor. I have to stop and put them back together every time it came off which is very annoying!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 14, 2025
We're sorry to hear that the handle on your Swiffer Powermop won't stay connected, and we appreciate you taking the time to let us know. Our products go though extensive testing and quality checks to ensure they reach our consumers in perfect condition and work effectively as intended, so this isn't the experience we want or expect you to have, and we're grateful you brought it to our attention.
Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday.
Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday.
Written by a customer while visiting swiffer.com