Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
They just don’t last!
on October 25, 2025
Posted by: Mommyc
from Henderson,Nv
I want love mine but they just don’t last long. I have to buy a hole new unit every 2 months. They just stop spraying, and I have changed out batteries and nothing.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 27, 2025
We're incredibly sorry to hear about what's going on with your PowerMop. With our quality checks, this isn't what we expect. We'd love to offer troubleshooting tips and tricks, but first, we need to know if you can hear the motor or not. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Wished I'd never bought this horrible product!!
on October 28, 2025
Posted by: Terri K
This power mop barely sprays water. I've changed batteries and no difference. Im going back to my 4 battery swiffer. The company should have left well enough alone and never gone to a 2 battery system. Guess I'll trash my power mop. Wished I had never bought it!! Total waste of money!
Response from swiffer.comBy Customer Care, October 30, 2025
We're sorry to hear this, Terri, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Flawed
on November 17, 2025
Posted by: AngT
Not happy with this mop! The pads do not stay on!
Response from swiffer.comBy Customer Care, November 18, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Can reuse the solution bottle and use reusable pad
on December 7, 2025
Posted by: bdp82
from Okalahoma
Love this product for these reasons the solution bottles can be reused for other cleaning solutions and you can buy microfiber reusable pads for it as well save alot of money by doing this. I use other cleaning solutions in my bottle and bought a o cedar refill microfiber mop pad which fit perfectly. i wont have to keep buying the swifter only brand to use my power mop.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor, poor product design
on December 20, 2025
Posted by: Shellman25
from Lakewood, NJ
I purchased the Wet Jet. Unfortunately, it was purchased before the battery models, and after a short while the jets clogged and the unit was useless. I am very disappointed.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 9, 2026
Hello! Thank you so much for reaching out regarding this situation with your Wet Jet. We would definitely like to investigate and help you with this situation further as this is not the experience we want you to have, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is awful
on December 20, 2025
Posted by: AngelD99
from Colorado Springs, CO
It constantly disconnects and having to do it 10 times every single use the wiring can get damaged and start making it glitch and spraying the liquid 10/10 DON’T recommend.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 6, 2026
Thank you for reaching out regarding the issues you are experiencing with your Swiffer Power Mop Multi-Surface. I understand how frustrating it can be when a product does not perform as expected. Your feed back is highly appreciated as it help us improve our products to fulfill your needs. We would like to hear more from you, if you have the time please contact us at the number (800) 742-9220. Our team will be more than happy to take more of your insights and help you with any concerns or question you may have. Have a nice day.
Written by a customer while visiting swiffer.com
Customer Rating
1
Junk
on December 24, 2025
Posted by: Wow1
Absolute junk. Two Wet Jets in a year and a half. Second one lasted 6 months before not spraying. Nice idea but doesn't work. Better off using an old fashioned sponge mop.
Response from swiffer.comBy Customer Care, January 8, 2026
Hello! Thank you so much for reaching out regarding this situation with your Wet Jet. We would definitely like to investigate and help you with this situation further as this is not the experience we want you to have, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of money
on December 27, 2025
Posted by: disappointed74
from Nevada
Total waste of money. Though it would be a good alternative to a regular mop since I do not have a large floor area to clean but after a couple months the pump just stops working. Also the size of the mop elements is such that you are forced to buy just 1 specific replacement and the other "mop" options from the company will not work. Definitely not worth the money they charge for it!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 8, 2026
Hello! Thank you so much for reaching out regarding this situation with your Power Mop. We would definitely like to investigate and help you with this situation further as this is not the experience we want you to have, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
Written by a customer while visiting swiffer.com