Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
Runs out of solution too quickly
on August 24, 2025
Posted by: Bobsie
from Massachusetts
Cleaning fluid runs out twice as fast as my old Swiffer. A bigger container would be great.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 25, 2025
Thanks for letting us know about this., Bobsie. The longevity of the Swiffer PowerMop cleaning solution can vary based on how often you use it and the size of the area you're cleaning. On average, one refill should last for several cleanings, typically covering around 1,000 square feet. You're welcome to call us at (800) 742-9220 for more help.
Written by a customer while visiting swiffer.com
Customer Rating
2
No, stop spraying
on August 26, 2025
Posted by: Tammy1717
Had it for 6 months, and took a dump, which really stinks. I really liked it. It stop spraying very disppointing. So I guess I well try to find something else will last longer then 6 months.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 27, 2025
We're sorry to hear your PowerMop is no longer spraying. This certainly isn't the quality we expect, so we'd like to learn more. When you have a chance, could you please give our team a call at (800) 214-8734?
Written by a customer while visiting swiffer.com
Customer Rating
5
Great product.
on August 31, 2025
Posted by: Deanna
I love this mop.
I use my own solution and just spray the floor. I often have stops that need to sit a minute.
I can use one mop head for my whole house.
I have been able to buy microfiber velcro pads online that are washable.
I love that the mop head is a little bigger. Makes mopping my big housr quicker. It's bigger but not to big like the XL was.
The only thing I don't like is the angled rubber hook hole at the end of the handle. It is always getting caught in my shirt when I mop.
I use my own solution and just spray the floor. I often have stops that need to sit a minute.
I can use one mop head for my whole house.
I have been able to buy microfiber velcro pads online that are washable.
I love that the mop head is a little bigger. Makes mopping my big housr quicker. It's bigger but not to big like the XL was.
The only thing I don't like is the angled rubber hook hole at the end of the handle. It is always getting caught in my shirt when I mop.
Written by a customer while visiting swiffer.com
Customer Rating
3
Swiffer Power Mop
on September 18, 2025
Posted by: Pat in NC
from Charlotte NC
I purchased a Power Mop in August. I love the product and was happy to have a coupon to get such a good price. However, I have used my mop weekly for one month and 1/2 but yesterday when I tried to use it the motor would not come on to spray. I changed the batteries, adjusted the bottle and still nothing. I love this product, but I am disappointed it did not last. I have followed all the suggestions online to trouble shoot. I love my mop but i am disappointed
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, September 22, 2025
Thank you so much for your review, Pat! We're sorry to hear about what's going on with your PowerMop. If you have not done so already, double check to see if the door is completely closed, and ensure the batteries you're using are not carbon-zinc/rechargeable. We'd like to connect about this and assist you further. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Do not recommend
on October 6, 2025
Posted by: Lukem107
I do not recommend. Mine stopped spraying completely and I have tried messing with the battery pack and put new batteries in it twice just to make sure and still nothing!
Response from swiffer.comBy Customer Care, October 7, 2025
We're very sorry you experienced this. These suggestions may get your PowerMop spraying again:
1. If you hear the motor but the mop isn't spraying, make sure you removed the thin piece of cardboard packing in the solution bottle housing compartment.
2. Double-check to make sure all pieces of the mop have snapped together properly during assembly.
3. The nozzles could be clogged. Brushing them could help them to start respraying.
4. You could also try priming the solution bottle by squeezing gently on it while pushing the start button.
5. Only use Swiffer PowerMop solution with your mop. Other cleaning solutions might permanently damage it and cause it to stop working.
6. Make sure any new replacement batteries are AA alkaline and from the same package.
If none of those tips get your mop working again, then to further help you and provide a full report to our Quality Assurance Team, please call us at (800) 742-9220.
1. If you hear the motor but the mop isn't spraying, make sure you removed the thin piece of cardboard packing in the solution bottle housing compartment.
2. Double-check to make sure all pieces of the mop have snapped together properly during assembly.
3. The nozzles could be clogged. Brushing them could help them to start respraying.
4. You could also try priming the solution bottle by squeezing gently on it while pushing the start button.
5. Only use Swiffer PowerMop solution with your mop. Other cleaning solutions might permanently damage it and cause it to stop working.
6. Make sure any new replacement batteries are AA alkaline and from the same package.
If none of those tips get your mop working again, then to further help you and provide a full report to our Quality Assurance Team, please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Mop not working
on October 8, 2025
Posted by: Perk
from Corpus Christi, TX
The mop stops working constantly and I have to bang it on the floor to get it to spray. Then, the next time I use it I have to bang it again.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 9, 2025
We're very sorry to hear about this, Perk. It's certainly not the experience we'd want or expect you to have with a Swiffer product, as they all go through many quality tests while being made. Kindly give us a call at (800) 742-9220 so we can help.
Written by a customer while visiting swiffer.com
Customer Rating
1
Have other swifter mops
on October 18, 2025
Posted by: Lassie15
from Ansonia Ct
Can’t get PAD to stay ON
Can’t say anything else cause pad won’t stay ON
Can’t say anything else cause pad won’t stay ON
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 20, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor quality
on October 20, 2025
Posted by: Josie00
from Huntsville, Alabama
I’ve been using a regular swiffer remote for years, without an issue. I purchased the power mop, and the pads fell apart.. I would not recommend this product to anyone. I have a mop with no pads. What am I gonna do with this?
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 22, 2025
We're sorry to hear this, Josie, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop pads. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com