Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
5
Easy Cleanup!
on June 2, 2025
Posted by: Mary G
from Missouri
This mop does a great job! I like the larger pad and its ability to hold the dirt that it picks up.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
It’s exactly what I needed
on June 2, 2025
Posted by: Bubbles14
from Nevada
So far I’m loving it! No hassle and it makes my life more easier in general:)
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
Bye bye buckets and mops
on June 2, 2025
Posted by: Dogowner
Never going back to a bucket and a mop. This product is a million times better than the alternative! Built in spray and throw away pad make it even easier.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor
on June 3, 2025
Posted by: Gisiboo
from Hope B C
Garbage, the pad does not stick to the mop, the solution is expensive. I'll just use water and go on my knees to clean. I don't recognise product it's not good.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 5, 2025
We're sad to hear you aren't enjoying this PowerMop. Our team is always here to help, as we want to make cleaning a breeze. If you have any questions or would like some tips, give us a call at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Not worth the cost
on June 6, 2025
Posted by: AVK1219
My Swiffer Power mop handle broke after the first use, so every time I use the handle, it separates, making for a frustrating experience. The button that is supposed to keep the handle attached keeps coming apart. I would not recommend for the cost.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 9, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop. We'd like to get more information to help, as well as share your experience with our Quality Team. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Handle does not stay connected
on June 14, 2025
Posted by: Chelcilynn
from Pennsylvania
It's a great mop except for one flaw that destroys the whole thing. You have to assemble the handle. Ever since day one my handle does not stay together. So I'm left leaning over holding both parts together every time I mop. Otherwise I would love this mop.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 16, 2025
We appreciate you taking the time to share your feedback, and we're sorry to hear that your Swiffer PowerMop has been difficult to use. Our products go though extensive testing to make sure they work effectively, and are easy use as directed, so this isn't the experience we want or expect you to have, and we'll share your feedback with our team regarding the design of the handle. Please know that your input is really invaluable, and it will help improve our future quality efforts.
Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can assist you.
Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can assist you.
Written by a customer while visiting swiffer.com
Customer Rating
1
It was amazing until I couldn’t use it
on June 24, 2025
Posted by: Megan66
I loved my power mop but my battery compartment came off so easily and they don’t make them separate battery compartment so even after I just bought two bottles of the refill solution I can’t use it!
Response from swiffer.comBy Customer Care, June 25, 2025
Thank you for contacting Swiffer and bringing this to our attention. Megan! Our products go through many quality checks to ensure they reach you in perfect condition and we’re sorry that this wasn’t the experience we’d expect you to have. We’re always listening to and learning from our consumers and value your feedback. We will be sharing your experience with our team internally. We would like to learn more about your experience so we're able to see what we can do. When you have a chance, give us a call at (800) 742-9220
Written by a customer while visiting swiffer.com
Customer Rating
2
Could be perfect but has one major common flaw
on July 7, 2025
Posted by: atara117
from PA
I love how convenient and easy it is to use but that battery pack is a problem. If I look at it wrong, it falls out. Now it's missing. I bought the mop for my father with dementia to help keep his place clean. One of his aides must've looked at it the wrong way this time and now it's nowhere to be found. I'm stuck with a power mop that has no way to power it and I can't find a replacement piece anywhere. This is so frustrating. I think I'm going back to spin mops. At least they don't fall apart randomly.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 9, 2025
We're so very sorry to hear about this. The battery pack door should click into place ensuring it doesn't fall off. We'd like to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com