Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(536 Reviews)
Rating breakdown 536 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
203
47%of customers recommend this product.
(
198 out of
421)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Buyer beware
on June 24, 2023
Posted by: Tammyc
The idea is great...but the cleaning solution won't stay snapped in place! I have to push it back down every time I need to squirter solution out..and it immediately pops right back up...dont waste your money like I did.
Response from swiffer.comBy Erin Gullison, Customer Care, July 10, 2023
We're sorry you are having issues with the cleaning solution not staying in place, Tammy. Our products undergo many quality checks to ensure they get to you with the best results. Although this is not something we would expect, the vent valve may have stopped working on the device. The valve lets air enter the bottle while the liquid is being dosed. If the valve stops working, the lack of air entering the bottle could lead to the bottle collapsing. So we can get you back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Disappointed
on October 19, 2024
Posted by: Emma0390
I really wanted to love this product. It worked great initially but it stopped spraying liquid after the second use.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 31, 2024
We're so sorry to learn that you're having troubles with your Swiffer PowerMop, Emma. Every consumer should only be thrilled with their purchase, so learning that yours is being difficult isn't what we expect. Our Quality Team suggests switching out the AA batteries for a brand-new set. This may get your PowerMop back up and running. Give it a try, and give us a call with an update. We'll get you back up and Swiffering soon. Our number is 1 (800) 214-8734. We're taking calls Mondays through Fridays, from 9 AM to 6 PM, EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Was good at first but not long term
on November 7, 2023
Posted by: Scott52
from Austin texas
Bought 2 weeks ago and already broke!!!! Do not buy. It breaks at the handle where it clicks in and have to keep trying to get the cord in. Not worth the money. What a waste!!!!!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 14, 2023
We're sorry to hear that this has been your experience. We can assure you that our PowerMop goes through strict quality checks to ensure that you can rely on it, and we'd be happy to see how we can best assist you further. When you're able, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product really disappointed me
on September 23, 2024
Posted by: Unhappy costumer
from Covington LA
I’m so disappointed with this Swiffer power mop I thought I was getting a great product seems easy to use but unfortunately I used just twice and now isn’t working anymore very upset
Response from swiffer.comBy Customer Care, January 3, 2025
We certainly understand why you'd be upset, and are very sorry to read about your experience with Swiffer PowerMop. Kindly give us a call at (800) 742-9220, so we can gather some details of your mop to share with our Quality Team and help you get a replacement.
Written by a customer while visiting swiffer.com
Customer Rating
5
Amazing power mop
on July 4, 2023
Posted by: Nerr77
from Bethesda
[This review was collected as part of a promotion.] I am so happy to have the Swiffer PowerMop MultiSurface Kit. This product is the absolute best! The mop works incredibly and makes my cleaning jobs exceptionally easier and quicker. I highly recommend this product to all!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
cleaned great till it clogged
on July 3, 2023
Posted by: keefsmom
i cannot get the jets to spray after approximately one month of use. have tried all manner of ways to unclog, but nothing works.
No, I would not recommend this to a friend.
Response from swiffer.comBy Erin Gullison, Customer Care, September 4, 2023
Thank you for taking the time to leave a review. We're sorry to hear your Swiffer PowerMop has stopped spraying. If you haven't yet., please try changing the batteries. Also ensure the battery door is closed all the way until it clicks and that the PowerMop solution isn't empty. If the batteries aren't the issue, please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-742-9220. We'd like to learn more and see how we can help you further.
Written by a customer while visiting swiffer.com
Customer Rating
5
Awesome product!
on July 10, 2023
Posted by: Isabo5
from Harrisburg Pa
Good bye mop and bucket! the Swiffer power mop exceeded all my expectations. very easy to assemble and it cleans the floor better than the Wet Jet or the original wet Swiffer. The cleaning pad makes the difference. My vinyl floor has never been this clean and it has a nice scent too.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Very disappointed
on January 23, 2024
Posted by: Cmoore
from Idaho
I was so excited to get this mop and use it. It came today and the cleaning solution bottle will not lock into place. Upon reading more reviews it seems that this is a very common problem.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 25, 2024
Thanks for sharing your experience with us. We're sorry to hear your PowerMop isn't working quite right, as we have many checks in place to ensure that our products deliver the best results, every time. To help with this issue, check if the silicone cap on your solution bottle is bulging out at all. If it is, loosen the cap, and tilt the bottle for a few moments to check for leakage. If the bottle doesn't leak, try inserting the solution. If the bottle does leak, try to re-tighten the cap and then insert. So we can provide further assistance, and gather info for our Quality Team, please give us a call at 1-800-214-8734.
Written by a customer while visiting swiffer.com