Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(536 Reviews)
Rating breakdown 536 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
203
47%of customers recommend this product.
(
198 out of
421)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
3
Swiffer Power Mop
on September 18, 2025
Posted by: Pat in NC
from Charlotte NC
I purchased a Power Mop in August. I love the product and was happy to have a coupon to get such a good price. However, I have used my mop weekly for one month and 1/2 but yesterday when I tried to use it the motor would not come on to spray. I changed the batteries, adjusted the bottle and still nothing. I love this product, but I am disappointed it did not last. I have followed all the suggestions online to trouble shoot. I love my mop but i am disappointed
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, September 22, 2025
Thank you so much for your review, Pat! We're sorry to hear about what's going on with your PowerMop. If you have not done so already, double check to see if the door is completely closed, and ensure the batteries you're using are not carbon-zinc/rechargeable. We'd like to connect about this and assist you further. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Beware
on October 6, 2025
Posted by: SaraJo
Do not purchase! Battery pack fell when my kids used it and they didn't notice. Now it's lost and you can not purchase a replacement. I've heard of it knocking off very easily from others. So it's not.just my kids.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 8, 2025
Thank you for contacting Swiffer and bringing this to our attention.
Our products go through many quality checks to ensure they work well in your home every time, and we’re sorry that this wasn’t the experience we’d expect you to have. We’re always listening to and learning from our consumers and value your feedback. We will be sharing your experience with our team internally. We would also like for you to give us a call so we can determine how we can further assist. When you have a chance, our number is 800-742-922
Our products go through many quality checks to ensure they work well in your home every time, and we’re sorry that this wasn’t the experience we’d expect you to have. We’re always listening to and learning from our consumers and value your feedback. We will be sharing your experience with our team internally. We would also like for you to give us a call so we can determine how we can further assist. When you have a chance, our number is 800-742-922
Written by a customer while visiting swiffer.com
Customer Rating
2
They just don’t last!
on October 25, 2025
Posted by: Mommyc
from Henderson,Nv
I want love mine but they just don’t last long. I have to buy a hole new unit every 2 months. They just stop spraying, and I have changed out batteries and nothing.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 27, 2025
We're incredibly sorry to hear about what's going on with your PowerMop. With our quality checks, this isn't what we expect. We'd love to offer troubleshooting tips and tricks, but first, we need to know if you can hear the motor or not. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of Money
on October 30, 2025
Posted by: Armanda
Save your money... I would have given this a zero out of five had this for less than a year maybe used it twice and no longer works changed the batteries and no power. Was excited to purchase this initially that I purchased extra cleaning fluid and pads that I can't use. Waste of money, garbage.
Response from swiffer.comBy Customer Care, October 31, 2025
Amanda, Swiffering your floor worries away is our top priority, so we're sorry to hear about this. With our quality checks, this isn't what we expect especially since you changed the batteries. We'd like to collect some additional details in order to troubleshoot this further and offer some additional tips and tricks. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is no good.
on November 27, 2025
Posted by: Not happy at all
I used it a few times and now it no longer squirts the cleaning solution. It is useless to me. I did not save my receipt, so it is now a waste of money.
Response from swiffer.comBy Customer Care, November 28, 2025
Our goal is to provide you with high-quality products that you can count on, and we’re disappointed to hear this happened. We’d love to share some troubleshooting steps to help determine the issue.
We’re sure you did this, but please replace the batteries with fresh AA alkaline batteries and ensure they’re inserted the correct way. Double-check that the battery compartment clicks into place when attaching it back to the mop.
Once that is done, please check that all the pieces of the pole were snapped properly and that the solution bottle is not empty and is clicked into place. Please also check that the nozzles are not clogged by brushing them gently.
Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
We want to help get you back to Swiffering. Please give us a call at (800) 742-9220 when you get a chance.
We’re sure you did this, but please replace the batteries with fresh AA alkaline batteries and ensure they’re inserted the correct way. Double-check that the battery compartment clicks into place when attaching it back to the mop.
Once that is done, please check that all the pieces of the pole were snapped properly and that the solution bottle is not empty and is clicked into place. Please also check that the nozzles are not clogged by brushing them gently.
Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
We want to help get you back to Swiffering. Please give us a call at (800) 742-9220 when you get a chance.
Written by a customer while visiting swiffer.com
Customer Rating
5
Can reuse the solution bottle and use reusable pad
on December 7, 2025
Posted by: bdp82
from Okalahoma
Love this product for these reasons the solution bottles can be reused for other cleaning solutions and you can buy microfiber reusable pads for it as well save alot of money by doing this. I use other cleaning solutions in my bottle and bought a o cedar refill microfiber mop pad which fit perfectly. i wont have to keep buying the swifter only brand to use my power mop.
Written by a customer while visiting swiffer.com
Customer Rating
1
Stooped working after about 4 uses.
on December 17, 2025
Posted by: Ortley220
I purchased a Swifter Power Mop and used it just a few times. It worked as well as expected. After about 4 weeks, using it once ot twice a week, the sprawling motor stopped working. I changed the batteries a few times and still didn't work. Needless to say I'm very disappointed in the quality of your product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 22, 2025
Hello! Thank you for taking the time to let us know about this situation with your Swiffer Power Mop not working after a few uses. Please know that we have many quality checks in place to make sure our product is in great condition for you, and this is not something we would expect. We would definitely like to investigate this situation further, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
Written by a customer while visiting swiffer.com
Customer Rating
3
Not What I Expected
on April 23, 2023
Posted by: dustergrl
from West Bend, WI
[This review was collected as part of a promotion.] This setup comes with everything you need to get started! However, I got this mop with the idea that the power on this mop would vibrate the mop somehow to create a higher level of cleaning. It doesn’t; this Swiffer mop is very similar to the traditional WetJet. The battery pack on the back of the mop is easy to load; the mop itself is easy to set up- but I don’t see the point of having a battery pack to literally only dispense cleaning solution. I could do the same with a trigger setup, and I wouldn’t need to change batteries or worry about them leaking. All in all, the product works fine but I’m not sure I see the point of calling this a “power mop” when the power only dispenses cleaning solution. This mop could have gone so much further, and stopped short of its potential somewhere in the design process.
No, I would not recommend this to a friend.
Response from swiffer.comBy Aizaz Khalid, Swiffer Team, April 29, 2023
We appreciate your honest feedback, and assure you that we're letting our team know what you think. We'd like to help get you get the most out of your Swiffer, so when you have a minute, please get in touch with us at (800) 688-7638.
Written by a customer while visiting swiffer.com