Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
Could be perfect but has one major common flaw
on July 7, 2025
Posted by: atara117
from PA
I love how convenient and easy it is to use but that battery pack is a problem. If I look at it wrong, it falls out. Now it's missing. I bought the mop for my father with dementia to help keep his place clean. One of his aides must've looked at it the wrong way this time and now it's nowhere to be found. I'm stuck with a power mop that has no way to power it and I can't find a replacement piece anywhere. This is so frustrating. I think I'm going back to spin mops. At least they don't fall apart randomly.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 9, 2025
We're so very sorry to hear about this. The battery pack door should click into place ensuring it doesn't fall off. We'd like to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Worst swifter yet. Overall -1
on July 15, 2025
Posted by: Jan5
Pad doesn’t stick, sprayer doesn’t work after installed, the entire product is a mess in itself
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 17, 2025
Your satisfaction is important to us, Jan, and we’re disappointed to hear about your recent experience. All our products go through stringent quality checks to ensure you receive them in perfect condition. What you've described is not something we would expect, and we’d love to share some helpful tips to get you Swiffering.
We’re sure you’ve done this, but please use brand-new AA alkaline batteries and double-check that the batteries are all inserted the right way. The battery compartment should click into place when attaching it back to the mop. Also, check that all the pieces of the pole have snapped together properly during assembly.
Please be sure the thin piece of cardboard packing is removed from the solution bottle housing. The solution bottle should also be clicked into place and should not be empty. If it’s empty, please replace the solution bottle. Only use PowerMop solution with the device. Do not open the PowerMop bottle and refill it with other solutions. This could permanently damage the device and cause it to stop working.
Your Swiffer PowerMop may also need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. If the nozzles are clogged, brushing them gently might help them start spraying.
When attaching the mop pad, that the printed side is facing the mop head and the white and purple strips should face the floor.
If you continue to have issues with your PowerMop, please don’t hesitate to call us for further assistance. You can reach us at (800) 742-9220.
We’re sure you’ve done this, but please use brand-new AA alkaline batteries and double-check that the batteries are all inserted the right way. The battery compartment should click into place when attaching it back to the mop. Also, check that all the pieces of the pole have snapped together properly during assembly.
Please be sure the thin piece of cardboard packing is removed from the solution bottle housing. The solution bottle should also be clicked into place and should not be empty. If it’s empty, please replace the solution bottle. Only use PowerMop solution with the device. Do not open the PowerMop bottle and refill it with other solutions. This could permanently damage the device and cause it to stop working.
Your Swiffer PowerMop may also need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. If the nozzles are clogged, brushing them gently might help them start spraying.
When attaching the mop pad, that the printed side is facing the mop head and the white and purple strips should face the floor.
If you continue to have issues with your PowerMop, please don’t hesitate to call us for further assistance. You can reach us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The product is in no way what I thought it would .
on July 19, 2025
Posted by: Bobbo
Pads don’t stick. Other than a bit wider, not much difference between the lighter swiffer.
Response from swiffer.comBy Customer Care, July 21, 2025
Thank you for sharing your experience. Our Swiffer products are put through rigorous quality tests to ensure they arrive to you in the best condition, and we wouldn't expect for your pads not to stick to your Swiffer PowerMop. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Mop pad won’t stay on.
on July 22, 2025
Posted by: JBoss
My NEW Swiffer Power Mop head does NOT look like the one in the video! IF it was the same perhaps the pads would actually adhere to the mop. I have had issues with my wet jet mop heads adhering & now they won’t stay on my brand new power mop. I will be returning the power mop!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 23, 2025
We're so very sorry to hear that you did not receive what you were expecting. However, we did want to let you know that our PowerMop device cannot use the WetJet pads. We'd like to learn more about what you received so that we can assist you further. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Poor Design
on August 5, 2025
Posted by: marenj
from SLC, UT
Love this product, but the assembly of the handle is cheap and ineffective. It comes disassembled in a small box and the handle clicks together with small pins that are too small and allow the handle to slip over the top of the pin, constantly disassembling the handle as you mop. A better design would greatly improve the value of this product.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, August 6, 2025
Thank you so much for your review, and we appreciate the feedback. We'd love to connect about this, and gather more details about your experience to ensure your feedback is completely heard. We can be reached at (800) 742-9220/
Written by a customer while visiting swiffer.com
Customer Rating
2
Cheap quality
on August 23, 2025
Posted by: Brei
from St. Louis, MO
The tab that holds the handle in place keeps coming loose causing the pieces to come apart and the length of the full handle is shorter than I would expect. I'm 5'5" and fell like im "hunching" over to use it. When I do use it, the power mop is better than wetjet.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 25, 2025
We're sad to hear this, Brei. This certainly isn't the quality standard we expect, so we'd like to learn more. So we can gather some information to share with the rest of our team, could you please give us a call at (800) 214-8734?
Written by a customer while visiting swiffer.com
Customer Rating
2
the wet jet mopping pads are too short
on August 23, 2025
Posted by: mrgr
from bristol ct
looking for this type of product for ease of cleaning
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 25, 2025
We appreciate you taking the time to share this with us. Feedback like this is very important to us. so we'll let our team know how you feel about these pads If you'd like to share more, give us a call at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
2
on August 23, 2025
Posted by: Neel
Very frustrating design. Can’t open the handle because i want to return it. Upper handle is easy to open but lower one is impossible to open. After use floor is all dirty.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 25, 2025
We appreciate you taking the time to share your thoughts with us, Neel, and we're sorry that you're having trouble with the handle of your Swiffer PowerMop. We thoroughly test our products to make sure they work effectively as intended for consumers like you, so this isn't the experience we want or expect you to have, and we'd love to help. Please give us a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can learn more and help you get the most from your PowerMop!
Written by a customer while visiting swiffer.com