Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Not easy to use
on May 5, 2025
Posted by: TaylorT
'Power mop' is misleading. I bought it because I have shoulder injuries and thought it would glide more easily but it doesn't. It's heavy and harder to clean floors than anything I've ever used.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 6, 2025
We're sorry to hear that this has been your experience, since we do put a lot of thought into the design of our products. We'll be sure to share your feedback with the rest of our team, and we'd also be happy to learn more. When you're able, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Good for tile maybe not so much for wood.
on May 6, 2025
Posted by: Maurice SB
Works well on tile, I don’t recommend for wood because of the streaking.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
It suites my mopping needs!
on June 2, 2025
Posted by: Kimmiee23
I love it it's so convenient! I like the way it gents in the corners and how u can get under cabinets!
Written by a customer while visiting swiffer.com
Customer Rating
5
This is my go to for floors.
on June 2, 2025
Posted by: Smlfry1980
from Chattanooga, Tn
I absolutely love this Gem. It is definitely the biggest game changer for me. I love the fact that you can use it for hardwood or vinyl and even marble. With its different selection of spray formula tailored to fit your needs just like the cleaning pads are it easy to use and lightweight which is a huge plus for me. Really no maintence at all your hands aren't in nasty water, it uses a whole 2 batteries that will last forever and the starter kit was surprisingly a sweet 30 bucks. Definitely one of my proudest purchases
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor
on June 3, 2025
Posted by: Gisiboo
from Hope B C
Garbage, the pad does not stick to the mop, the solution is expensive. I'll just use water and go on my knees to clean. I don't recognise product it's not good.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 5, 2025
We're sad to hear you aren't enjoying this PowerMop. Our team is always here to help, as we want to make cleaning a breeze. If you have any questions or would like some tips, give us a call at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Not worth the cost
on June 6, 2025
Posted by: AVK1219
My Swiffer Power mop handle broke after the first use, so every time I use the handle, it separates, making for a frustrating experience. The button that is supposed to keep the handle attached keeps coming apart. I would not recommend for the cost.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 9, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop. We'd like to get more information to help, as well as share your experience with our Quality Team. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Handle does not stay connected
on June 14, 2025
Posted by: Chelcilynn
from Pennsylvania
It's a great mop except for one flaw that destroys the whole thing. You have to assemble the handle. Ever since day one my handle does not stay together. So I'm left leaning over holding both parts together every time I mop. Otherwise I would love this mop.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 16, 2025
We appreciate you taking the time to share your feedback, and we're sorry to hear that your Swiffer PowerMop has been difficult to use. Our products go though extensive testing to make sure they work effectively, and are easy use as directed, so this isn't the experience we want or expect you to have, and we'll share your feedback with our team regarding the design of the handle. Please know that your input is really invaluable, and it will help improve our future quality efforts.
Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can assist you.
Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can assist you.
Written by a customer while visiting swiffer.com
Customer Rating
1
It was amazing until I couldn’t use it
on June 24, 2025
Posted by: Megan66
I loved my power mop but my battery compartment came off so easily and they don’t make them separate battery compartment so even after I just bought two bottles of the refill solution I can’t use it!
Response from swiffer.comBy Customer Care, June 25, 2025
Thank you for contacting Swiffer and bringing this to our attention. Megan! Our products go through many quality checks to ensure they reach you in perfect condition and we’re sorry that this wasn’t the experience we’d expect you to have. We’re always listening to and learning from our consumers and value your feedback. We will be sharing your experience with our team internally. We would like to learn more about your experience so we're able to see what we can do. When you have a chance, give us a call at (800) 742-9220
Written by a customer while visiting swiffer.com