Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Not working
on March 2, 2025
Posted by: KimberlyG
from Yakima, WA
It worked good with the original bottle of cleaner. However, after purchasing a new bottle of cleaner, it quit working. I have changed the batteries and cleaned the spray nozzles.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 4, 2025
When you purchase a new bottle of cleaner, you should look forward to additional sweeps. We're sorry to hear about this, but know that this isn't what we expect. If you have not done so already, make sure the bottle is clicked into place. We'd like to connect about this and assist you further. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The handle doesn’t stay connected with the mop
on March 29, 2025
Posted by: Kelsey99
from Bartlett Tn
My mop broke two months after I bought it. The handle doesn’t stay connected where it clips together. Every time I use it, it comes apart. Very frustrating and annoying
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 1, 2025
Swiffering your floor worries away is our top priority, so having your PowerMop come apart is very unusual, and we're sorry. If you aren't doing so already, you need to twist the poles together until they lock into place. You may have to push hard to connect the poles. We'd like to see if this helps and get you some additional assistance. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Very poor design
on April 7, 2025
Posted by: LuvinLife
Love the idea - really bad design - the button that keeps the top half of the mop connected just doesn't - the top half of the handle falls off constantly. Didn't even get through one bottle of the cleaning liquid before it fell apart - serious quality control issues with manufacturing.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 8, 2025
We're sorry to hear that you're unhappy with your purchase, and we appreciate you taking the time to share your feedback with us! Swiffer products go through many quality tests to make sure they provide a great clean and work as directed, so this isn't the experience we want you to have, and we're glad you reached out. Your satisfaction is important to us, and we'd like to learn more about this, so that we can share some tips on how to get the best results from your Swiffer PowerMop, and assist you further from here. Please give us a call at (800) 214-8734, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!
Written by a customer while visiting swiffer.com
Customer Rating
1
It's a great product when it works
on April 20, 2025
Posted by: Harleyr
The product actually performed exactly as advertised until last week when it stopped working. My husband searched online for advice on how to discover and hopefully fix the problem. However nothing he tried worked. I finally had to give in and buy a mop.
I'm very disappointed because I am 75 years old and partially disabled so the power mop made it possible for me to clean my floors independently.
I'm very disappointed because I am 75 years old and partially disabled so the power mop made it possible for me to clean my floors independently.
L
Response from swiffer.comBy Customer Care, April 22, 2025
We're sorry to hear that you're feeling disappointed, as we do have many quality checks in place to ensure that you can rely on our PowerMop. We'd be happy to share our best tips with you. If you haven't already, please replace the batteries with fresh AA ones, and make sure that the solution bottle is fully inserted. As well, try gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
works great till it don’t
on April 23, 2025
Posted by: boxermomtam71
loved it then the handle comes apart and won’t stay together which stops the flow of solution, very upsetting especially for the price you pay
Response from swiffer.comBy Customer Care, April 24, 2025
We're very sorry to hear this. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have with our Swiffer PowerMop. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Need floor to look shinny
on April 26, 2025
Posted by: Selenag
from Greeley co
Would you please make a solution that leave the floor shinny like mop and glo your solution leaves my floor looking dull thank you
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com
Customer Rating
2
It stopped working after 3 months 😢
on April 27, 2025
Posted by: Astrid
from Budd lake N.J
I am so disappointed. I love this mop till it stops working. The sprayer doesn’t work. I even replaced the battery. I don’t know what else to do. I tried everything. The muffin is only three months old.!
Response from swiffer.comBy Customer Care, April 28, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Stopped working. Nothing. Kaput!
on May 2, 2025
Posted by: HurricaneSara
As every other Swiffer mop I have purchased, this one quit working after using only one bottle of cleaner. When you press the power button...Nothing. Checked batteries and replaced with fresh. Checked nozzles but they are clean. I thought maybe this PowerMop would perform better than other Swiffer wet mops that I've had to throw away. As a seriously low fixed-income, disabled senior, this was a splurge purchase. Now, again, all I have is trash dump material. So disappointed. Can't file warranty because I don't have original UPC or receipt.
Response from swiffer.comBy Customer Care, May 3, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com