Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(536 Reviews)
Rating breakdown 536 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
203
47%of customers recommend this product.
(
198 out of
421)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
5
This is my go to for floors.
on June 2, 2025
Posted by: Smlfry1980
from Chattanooga, Tn
I absolutely love this Gem. It is definitely the biggest game changer for me. I love the fact that you can use it for hardwood or vinyl and even marble. With its different selection of spray formula tailored to fit your needs just like the cleaning pads are it easy to use and lightweight which is a huge plus for me. Really no maintence at all your hands aren't in nasty water, it uses a whole 2 batteries that will last forever and the starter kit was surprisingly a sweet 30 bucks. Definitely one of my proudest purchases
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Poor
on June 3, 2025
Posted by: Gisiboo
from Hope B C
Garbage, the pad does not stick to the mop, the solution is expensive. I'll just use water and go on my knees to clean. I don't recognise product it's not good.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 5, 2025
We're sad to hear you aren't enjoying this PowerMop. Our team is always here to help, as we want to make cleaning a breeze. If you have any questions or would like some tips, give us a call at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Not worth the cost
on June 6, 2025
Posted by: AVK1219
My Swiffer Power mop handle broke after the first use, so every time I use the handle, it separates, making for a frustrating experience. The button that is supposed to keep the handle attached keeps coming apart. I would not recommend for the cost.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 9, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop. We'd like to get more information to help, as well as share your experience with our Quality Team. When you have a chance, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Handle does not stay connected
on June 14, 2025
Posted by: Chelcilynn
from Pennsylvania
It's a great mop except for one flaw that destroys the whole thing. You have to assemble the handle. Ever since day one my handle does not stay together. So I'm left leaning over holding both parts together every time I mop. Otherwise I would love this mop.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 16, 2025
We appreciate you taking the time to share your feedback, and we're sorry to hear that your Swiffer PowerMop has been difficult to use. Our products go though extensive testing to make sure they work effectively, and are easy use as directed, so this isn't the experience we want or expect you to have, and we'll share your feedback with our team regarding the design of the handle. Please know that your input is really invaluable, and it will help improve our future quality efforts.
Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can assist you.
Your satisfaction is important to us, and we'd like to learn more about this to be able to help further from here. Please give our team a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can assist you.
Written by a customer while visiting swiffer.com
Customer Rating
1
It was amazing until I couldn’t use it
on June 24, 2025
Posted by: Megan66
I loved my power mop but my battery compartment came off so easily and they don’t make them separate battery compartment so even after I just bought two bottles of the refill solution I can’t use it!
Response from swiffer.comBy Customer Care, June 25, 2025
Thank you for contacting Swiffer and bringing this to our attention. Megan! Our products go through many quality checks to ensure they reach you in perfect condition and we’re sorry that this wasn’t the experience we’d expect you to have. We’re always listening to and learning from our consumers and value your feedback. We will be sharing your experience with our team internally. We would like to learn more about your experience so we're able to see what we can do. When you have a chance, give us a call at (800) 742-9220
Written by a customer while visiting swiffer.com
Customer Rating
2
Could be perfect but has one major common flaw
on July 7, 2025
Posted by: atara117
from PA
I love how convenient and easy it is to use but that battery pack is a problem. If I look at it wrong, it falls out. Now it's missing. I bought the mop for my father with dementia to help keep his place clean. One of his aides must've looked at it the wrong way this time and now it's nowhere to be found. I'm stuck with a power mop that has no way to power it and I can't find a replacement piece anywhere. This is so frustrating. I think I'm going back to spin mops. At least they don't fall apart randomly.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 9, 2025
We're so very sorry to hear about this. The battery pack door should click into place ensuring it doesn't fall off. We'd like to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Worst swifter yet. Overall -1
on July 15, 2025
Posted by: Jan5
Pad doesn’t stick, sprayer doesn’t work after installed, the entire product is a mess in itself
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 17, 2025
Your satisfaction is important to us, Jan, and we’re disappointed to hear about your recent experience. All our products go through stringent quality checks to ensure you receive them in perfect condition. What you've described is not something we would expect, and we’d love to share some helpful tips to get you Swiffering.
We’re sure you’ve done this, but please use brand-new AA alkaline batteries and double-check that the batteries are all inserted the right way. The battery compartment should click into place when attaching it back to the mop. Also, check that all the pieces of the pole have snapped together properly during assembly.
Please be sure the thin piece of cardboard packing is removed from the solution bottle housing. The solution bottle should also be clicked into place and should not be empty. If it’s empty, please replace the solution bottle. Only use PowerMop solution with the device. Do not open the PowerMop bottle and refill it with other solutions. This could permanently damage the device and cause it to stop working.
Your Swiffer PowerMop may also need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. If the nozzles are clogged, brushing them gently might help them start spraying.
When attaching the mop pad, that the printed side is facing the mop head and the white and purple strips should face the floor.
If you continue to have issues with your PowerMop, please don’t hesitate to call us for further assistance. You can reach us at (800) 742-9220.
We’re sure you’ve done this, but please use brand-new AA alkaline batteries and double-check that the batteries are all inserted the right way. The battery compartment should click into place when attaching it back to the mop. Also, check that all the pieces of the pole have snapped together properly during assembly.
Please be sure the thin piece of cardboard packing is removed from the solution bottle housing. The solution bottle should also be clicked into place and should not be empty. If it’s empty, please replace the solution bottle. Only use PowerMop solution with the device. Do not open the PowerMop bottle and refill it with other solutions. This could permanently damage the device and cause it to stop working.
Your Swiffer PowerMop may also need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button. If the nozzles are clogged, brushing them gently might help them start spraying.
When attaching the mop pad, that the printed side is facing the mop head and the white and purple strips should face the floor.
If you continue to have issues with your PowerMop, please don’t hesitate to call us for further assistance. You can reach us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The product is in no way what I thought it would .
on July 19, 2025
Posted by: Bobbo
Pads don’t stick. Other than a bit wider, not much difference between the lighter swiffer.
Response from swiffer.comBy Customer Care, July 21, 2025
Thank you for sharing your experience. Our Swiffer products are put through rigorous quality tests to ensure they arrive to you in the best condition, and we wouldn't expect for your pads not to stick to your Swiffer PowerMop. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com