Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
4
Excellent product
on November 11, 2024
Posted by: Hinojos39
from Odessa Texas
This is what we needed, walking barefoot on the floors after using your product is amazing. The one thing I would make better is where the poles clip together. They keep coming undone. If you could send me a new one it would be great.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
3
Still Deciding
on November 30, 2024
Posted by: Anonymous
from Bradenton Fl
This swiffer does have larger pads. The issues I have is the cleaning solution keeps popping up everything few minutes, I have to stop and click it back down. Also if I walk on my floors with white socks after mopping the bottoms are very dirty…..so how clean are they really getting? It is much more convenient then traditional mopping. I have purchased extra pads and spray so I will decide on keeping after I use them up.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
As you can imagine, we don't want or expect you to have to continually push down to insert the liquid, especially if the piece of cardboard is gone. If it is, please give us a call so we can share additional tips and tricks on how to get it to stay. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Not worth the hype
on December 6, 2024
Posted by: Annie96
from PA
I was expecting much more with the "PowerMop" name. Batteries just for squirting?! The mop heads don't pick up as much as expected, even with strong and repeating swipes. However, It was easy to assemble and I like the flexible head.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
Annie, thank you so much for your review. Our goal is for our PowerMop to clean those floor worries away, so we're sorry to hear about this. If you aren't doing so already, we recommend sweeping your floors from dirt and debris first. This may help improve your results, but we'd like to assist you further. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Stopped Working
on December 18, 2024
Posted by: StinaH
I was able to use the Power Mop twice, but now the solution won't spray out of the nozzles. I've double checked that there is solution in the bottle, I've replaced the batteries, and I used a safety pin needle to make sure the nozzles weren't clogged. Very disappointed!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 19, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220
Written by a customer while visiting swiffer.com
Customer Rating
1
Don't waste your money
on December 29, 2024
Posted by: Mich56
from Kissimmee FL
Every time I buy a refill bottle, it does not snap onto the cleaner. I am on my third Power Mop. The bottle snap mechanisms are cheap and shoddy. Additionally, the pads are outrageously expensive. Don't waste your time or money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 7, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop. If you haven't already, we recommend making sure the bottle is in with the narrow end facing towards the pole. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Stopped working
on January 8, 2025
Posted by: Sara72464
from Pa
I purchased this mop of the summer and it started to stop working a couple months later. After messing with it for 20 mins we could occasionally get it to work, but now it's not working at all. We replaced batteries, cleaned it, disassblemd and reassembled it and nothing. It's absolutely ridiculous that this didn't even last 6 months and I have to buy a new mop.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 10, 2025
We're sorry to hear this, Sara, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution is in with the narrow end facing towards the pole. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
4
This product is exactly what Busy moms need
on February 7, 2025
Posted by: Mom of ALL Trades
from Indianapolis, Indiana
I really like my swiffer power mop. I’ve seen the reviews my pad stick on fine whether they’re the reusable or they’re the disposable. The only problem I have found when mopping and bending down to low places sometimes the battery compartment does pop out of place you gotta pop it back in, but besides for that, I am in love with my power mop. I love the smell. I love that there’s several different smells different pads. My batteries are still lasting in the original that came with it. I’ve had my power mop for about four months now and I can honestly say I like it. I would love it if not for the battery compartment. That’s why I took a star away I give it 4 for sure
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Crap product
on February 16, 2025
Posted by: POSs
from California
Piece of poop ! It didn't work ar all ! Don't waste your $ mine didn't even spit out the cleaner . I threw it into the trash after 5 min !!!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 17, 2025
We're sorry to hear that this was your experience, as our PowerMops do go through many quality checks to ensure that they reach you in the best possible condition. We suggest replacing the batteries with fresh AA ones and making sure that the solution bottle is fully inserted. So that we can see how we can best assist further, please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com