Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(536 Reviews)
Rating breakdown 536 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
203
47%of customers recommend this product.
(
198 out of
421)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
It's a great product when it works
on April 20, 2025
Posted by: Harleyr
The product actually performed exactly as advertised until last week when it stopped working. My husband searched online for advice on how to discover and hopefully fix the problem. However nothing he tried worked. I finally had to give in and buy a mop.
I'm very disappointed because I am 75 years old and partially disabled so the power mop made it possible for me to clean my floors independently.
I'm very disappointed because I am 75 years old and partially disabled so the power mop made it possible for me to clean my floors independently.
L
Response from swiffer.comBy Customer Care, April 22, 2025
We're sorry to hear that you're feeling disappointed, as we do have many quality checks in place to ensure that you can rely on our PowerMop. We'd be happy to share our best tips with you. If you haven't already, please replace the batteries with fresh AA ones, and make sure that the solution bottle is fully inserted. As well, try gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
works great till it don’t
on April 23, 2025
Posted by: boxermomtam71
loved it then the handle comes apart and won’t stay together which stops the flow of solution, very upsetting especially for the price you pay
Response from swiffer.comBy Customer Care, April 24, 2025
We're very sorry to hear this. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have with our Swiffer PowerMop. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Need floor to look shinny
on April 26, 2025
Posted by: Selenag
from Greeley co
Would you please make a solution that leave the floor shinny like mop and glo your solution leaves my floor looking dull thank you
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com
Customer Rating
2
It stopped working after 3 months 😢
on April 27, 2025
Posted by: Astrid
from Budd lake N.J
I am so disappointed. I love this mop till it stops working. The sprayer doesn’t work. I even replaced the battery. I don’t know what else to do. I tried everything. The muffin is only three months old.!
Response from swiffer.comBy Customer Care, April 28, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Stopped working. Nothing. Kaput!
on May 2, 2025
Posted by: HurricaneSara
As every other Swiffer mop I have purchased, this one quit working after using only one bottle of cleaner. When you press the power button...Nothing. Checked batteries and replaced with fresh. Checked nozzles but they are clean. I thought maybe this PowerMop would perform better than other Swiffer wet mops that I've had to throw away. As a seriously low fixed-income, disabled senior, this was a splurge purchase. Now, again, all I have is trash dump material. So disappointed. Can't file warranty because I don't have original UPC or receipt.
Response from swiffer.comBy Customer Care, May 3, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Not easy to use
on May 5, 2025
Posted by: TaylorT
'Power mop' is misleading. I bought it because I have shoulder injuries and thought it would glide more easily but it doesn't. It's heavy and harder to clean floors than anything I've ever used.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 6, 2025
We're sorry to hear that this has been your experience, since we do put a lot of thought into the design of our products. We'll be sure to share your feedback with the rest of our team, and we'd also be happy to learn more. When you're able, please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Good for tile maybe not so much for wood.
on May 6, 2025
Posted by: Maurice SB
Works well on tile, I don’t recommend for wood because of the streaking.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
It suites my mopping needs!
on June 2, 2025
Posted by: Kimmiee23
I love it it's so convenient! I like the way it gents in the corners and how u can get under cabinets!
Written by a customer while visiting swiffer.com