Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(536 Reviews)
Rating breakdown 536 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
203
47%of customers recommend this product.
(
198 out of
421)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Stopped Working
on December 18, 2024
Posted by: StinaH
I was able to use the Power Mop twice, but now the solution won't spray out of the nozzles. I've double checked that there is solution in the bottle, I've replaced the batteries, and I used a safety pin needle to make sure the nozzles weren't clogged. Very disappointed!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 19, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220
Written by a customer while visiting swiffer.com
Customer Rating
1
Don't waste your money
on December 29, 2024
Posted by: Mich56
from Kissimmee FL
Every time I buy a refill bottle, it does not snap onto the cleaner. I am on my third Power Mop. The bottle snap mechanisms are cheap and shoddy. Additionally, the pads are outrageously expensive. Don't waste your time or money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 7, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop. If you haven't already, we recommend making sure the bottle is in with the narrow end facing towards the pole. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Stopped working
on January 8, 2025
Posted by: Sara72464
from Pa
I purchased this mop of the summer and it started to stop working a couple months later. After messing with it for 20 mins we could occasionally get it to work, but now it's not working at all. We replaced batteries, cleaned it, disassblemd and reassembled it and nothing. It's absolutely ridiculous that this didn't even last 6 months and I have to buy a new mop.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 10, 2025
We're sorry to hear this, Sara, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution is in with the narrow end facing towards the pole. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
4
This product is exactly what Busy moms need
on February 7, 2025
Posted by: Mom of ALL Trades
from Indianapolis, Indiana
I really like my swiffer power mop. I’ve seen the reviews my pad stick on fine whether they’re the reusable or they’re the disposable. The only problem I have found when mopping and bending down to low places sometimes the battery compartment does pop out of place you gotta pop it back in, but besides for that, I am in love with my power mop. I love the smell. I love that there’s several different smells different pads. My batteries are still lasting in the original that came with it. I’ve had my power mop for about four months now and I can honestly say I like it. I would love it if not for the battery compartment. That’s why I took a star away I give it 4 for sure
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Crap product
on February 16, 2025
Posted by: POSs
from California
Piece of poop ! It didn't work ar all ! Don't waste your $ mine didn't even spit out the cleaner . I threw it into the trash after 5 min !!!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 17, 2025
We're sorry to hear that this was your experience, as our PowerMops do go through many quality checks to ensure that they reach you in the best possible condition. We suggest replacing the batteries with fresh AA ones and making sure that the solution bottle is fully inserted. So that we can see how we can best assist further, please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
1
Not working
on March 2, 2025
Posted by: KimberlyG
from Yakima, WA
It worked good with the original bottle of cleaner. However, after purchasing a new bottle of cleaner, it quit working. I have changed the batteries and cleaned the spray nozzles.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 4, 2025
When you purchase a new bottle of cleaner, you should look forward to additional sweeps. We're sorry to hear about this, but know that this isn't what we expect. If you have not done so already, make sure the bottle is clicked into place. We'd like to connect about this and assist you further. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The handle doesn’t stay connected with the mop
on March 29, 2025
Posted by: Kelsey99
from Bartlett Tn
My mop broke two months after I bought it. The handle doesn’t stay connected where it clips together. Every time I use it, it comes apart. Very frustrating and annoying
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 1, 2025
Swiffering your floor worries away is our top priority, so having your PowerMop come apart is very unusual, and we're sorry. If you aren't doing so already, you need to twist the poles together until they lock into place. You may have to push hard to connect the poles. We'd like to see if this helps and get you some additional assistance. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Very poor design
on April 7, 2025
Posted by: LuvinLife
Love the idea - really bad design - the button that keeps the top half of the mop connected just doesn't - the top half of the handle falls off constantly. Didn't even get through one bottle of the cleaning liquid before it fell apart - serious quality control issues with manufacturing.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 8, 2025
We're sorry to hear that you're unhappy with your purchase, and we appreciate you taking the time to share your feedback with us! Swiffer products go through many quality tests to make sure they provide a great clean and work as directed, so this isn't the experience we want you to have, and we're glad you reached out. Your satisfaction is important to us, and we'd like to learn more about this, so that we can share some tips on how to get the best results from your Swiffer PowerMop, and assist you further from here. Please give us a call at (800) 214-8734, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!
Written by a customer while visiting swiffer.com