Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Missed the mark
on August 8, 2024
Posted by: Hovito27
from Little Rock, Ar
Tried 2 sets of batteries and the mop still wouldn't work. Used manually with homemade solution and the product is foe shorter people as I am 6'1" and had to bend over pretty far to use it. The handle should be adjustable for taller users and made more sturdy because it feels flimsy when you apply pressure while cleaning. I can't recommend this product to anyone nor will I be replacing this one.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 10, 2024
We're sorry to hear this, Jamar, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Disppointing
on August 18, 2024
Posted by: Eldon
from Oklahoma
This was very disappointing. I have a very small kitchen and two very very small bathrooms. I swept the floors with a broom then used the power mop. After I used the power mop, I had to go back with a wet rag to pick up what the mop left behind.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 19, 2024
We aim to impress you with our PowerMop, Eldon, so we're sorry to learn this wasn't the case with your recent experience. Our products go through extensive consumer and quality testing to ensure perfect condition and optimal performance, so we wouldn't expect you to be disappointed. Your satisfaction means a lot to us and we'd like to help more. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Product is junk. Broke after 5 uses
on August 25, 2024
Posted by: Deez420
Junk. Waste of money. Used it 5 times and the sprayer doesn't work. Checked the nozzles, changed the batteries, put a new cartridge in it and still doesn't work. Your better off buying an actual mop and use soap and water
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 26, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution is in correctly. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Missing piece. Cannot use the mop.
on September 1, 2024
Posted by: Disgruntled mopper
Product was missing the purple battery holder when we received it. We were not able to ever use the product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 3, 2024
We're very sorry to learn that your new Swiffer PowerMop is missing the battery compartment. Our products go through extensive quality testing to ensure perfect quality, so this isn't the experience we would expect you to have. We'd like to learn more and try to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product what i want but did not work.
on September 2, 2024
Posted by: Jr17
from Mississauga , ON, Canada
i bought this mop and used maybe four times now my mop wont even work. When I push the purple button it does not make any noise or release the cleaner. I even changed the batteries to see if that would help and it did not. I really liked this mop when it worked for the few days it did.
Response from swiffer.comBy Customer Care, December 30, 2024
Thanks so much for your review and for letting us know. If you have not done so already, double-check to see if the batteries you inserted are inserted correctly, and ensure they are alkaline as rechargeable and carbon-zinc may be the cause of this. We'd like to see if this helps, so when you're free, please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Wish it wasn't sticky after I clean
on September 11, 2024
Posted by: Emilyj
from Prince Rupert
The liquid stuff to clean the floors leave a sticky residue everytime.
Response from swiffer.comBy Customer Care, January 2, 2025
We're very sorry to hear about this, Emily. It could be as a result of your floors not being suitable for the liquid. We do not recommend using it on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets. If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause stickiness. If this is the case, using the product a few more times should solve the problem. There are other reasons why this can happen, so we'd like to connect and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Just what I was looking for
on September 13, 2024
Posted by: Quinney2
from Plymouth, Michigan
I love this product but can only give it 3 stars because. You cannot find the replacement mops anywhere around me unless I order them!
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, December 30, 2024
We're very sorry to hear that you're having trouble finding replacements, Quinney. You can find refills at many large-scale physical or online retailers, but it is up to them to determine which of our products to carry. You can get in touch with a store manager to see if they can get some in stock. Thanks again for using our PowerMop, and please never hesitate to give us a call if you have any questions. We can be reached at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
I have 2 boxes & bottles of solution left.
on November 1, 2024
Posted by: Digo
from Hudson,WI
Second swiffer & just like the first one it quit spraying. It is not clogged & batteries are new.
Worked great the first few times using it then it stops spraying.
Worked great the first few times using it then it stops spraying.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
Thank you so much for your review and for sharing your experience with us. We're very sorry to hear about this. While it may seem silly, please double check they're inserted correctly, and that you're using AA alkaline batteries. Using rechargeable/carbon-zinc can be the cause of what's going on. We'd love to collect some additional details and help you with this. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com