Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
Not as shown on tv!
on March 19, 2024
Posted by: Taelor
from AZ
Not what I thought it was at all! On tv the mop head part looks way better and thicker, when I got it, it's just little string like things hanging off the pad and the pad is only as thick as a regular Swiffer pad. I def can't clean my whole house with it correctly, it's just good for spot cleaning
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 21, 2024
We're sorry to hear you didn't have the experience you expected, Taelor, and assure you that we're letting our team know your feedback. We'd like to learn more so we can help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
4
Need help on changing battery
on April 21, 2024
Posted by: cashark3
from North Carolina
The product works well until the battery runs down. No instructions on changing the battery.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
do NOT buy
on May 14, 2024
Posted by: debbieVA
bought this product to do quick clean up after my puppy. Worked great with the first bottle. When we tried to change a new bottle. Would NOT seat in. Just a piece of junk! Forcing you to buy a new mop for every bottle you use.d
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 15, 2024
We’re sorry to hear this and appreciate you bringing this to our attention. It may help to know that if it’s happening with the 500 ml (16.9 fl oz) bottle you’ll see an arrow printed on the solution bottle should be against the pole, rotate the bottle and insert it with the arrow away from the pole. Our products go through many quality checks, and this isn’t something we would expect. We'll share your experience with our Quality Team and please feel free to reach out to us at (800) 214-8734 to us for further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
not good
on May 14, 2024
Posted by: louie123
awful save your money stop working after 3 days clogging from product and battery failuure
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 15, 2024
We’re sorry to hear this and appreciate you bringing this to our attention. We'll share your experience with our Quality Team because this is not the Quality we’d expect from our products. Please reach out to us at (800) 214-8734 for us to troubleshoot this and to see how we can further assist you.
Written by a customer while visiting swiffer.com
Customer Rating
1
Won't last
on June 4, 2024
Posted by: SueBee2
from Massachusetts
I wish I read the reviews before investing in this product. I used it once and it won't work again. Changed batteries, reset cleaner. Nothing. Very disappointed in the quality of the product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 7, 2024
We're sorry to learn your Swiffer PowerMop isn't working as expected. Because our Quality Team works so hard, making sure all PowerMops will work as expected, we're confident we can help fix this issue to your satisfaction. We suggest you start with replacing your AA batteries, which are currently inside the battery compartment. When changing the batteries, make sure you replace them with fresh AA alkaline batteries which are inserted correctly. Don't mix old & new batteries or use rechargeable ones, as insufficient power will cause impaired performance issues. Also, be sure that the battery compartment is inserted correctly. We want to help as best we can, and encourage you to call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Terrible product!
on July 23, 2024
Posted by: Dissatisfied 8
from Chicago
Product is terrible. I thought maybe it would jiggle to help with scrubbing. Why is it called a power mop? My old Swiffer sprayer worked better but unfortunately I threw it out when I bought this one. Stopped working before the first bottle of spray was finished. Very very disappointed. Don’t but it! Waste of money!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 29, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Not worth all the money. Pads need to be redesign
on July 25, 2024
Posted by: MadMopper
from Daphne, al
Pads WILL NOT stick to the bottom of the mop!
This is the biggest waste of money. Now I will return. Never again
This is the biggest waste of money. Now I will return. Never again
Response from swiffer.comBy Customer Care, July 29, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We recommend to gently clean the bottom of your mop. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
I'll stick to my old wet jet
on August 5, 2024
Posted by: John81
Low quality pad, starts to fall apart quite easily. Needs a lot of cleaning solution to get damp
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 6, 2024
We certainly appreciate your loyalty to Swiffer, John, but we're sorry to hear about your experience with the PowerMop. Our products go through many quality checks to make sure they provide the clean that both you and we would expect, so we assure you what you're describing isn't something we'd expect. We'd like to learn more to share with our Quality Team and help with this, so please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com