Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(536 Reviews)
Rating breakdown 536 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
203
47%of customers recommend this product.
(
198 out of
421)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Missing piece. Cannot use the mop.
on September 1, 2024
Posted by: Disgruntled mopper
Product was missing the purple battery holder when we received it. We were not able to ever use the product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 3, 2024
We're very sorry to learn that your new Swiffer PowerMop is missing the battery compartment. Our products go through extensive quality testing to ensure perfect quality, so this isn't the experience we would expect you to have. We'd like to learn more and try to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product what i want but did not work.
on September 2, 2024
Posted by: Jr17
from Mississauga , ON, Canada
i bought this mop and used maybe four times now my mop wont even work. When I push the purple button it does not make any noise or release the cleaner. I even changed the batteries to see if that would help and it did not. I really liked this mop when it worked for the few days it did.
Response from swiffer.comBy Customer Care, December 30, 2024
Thanks so much for your review and for letting us know. If you have not done so already, double-check to see if the batteries you inserted are inserted correctly, and ensure they are alkaline as rechargeable and carbon-zinc may be the cause of this. We'd like to see if this helps, so when you're free, please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Wish it wasn't sticky after I clean
on September 11, 2024
Posted by: Emilyj
from Prince Rupert
The liquid stuff to clean the floors leave a sticky residue everytime.
Response from swiffer.comBy Customer Care, January 2, 2025
We're very sorry to hear about this, Emily. It could be as a result of your floors not being suitable for the liquid. We do not recommend using it on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets. If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause stickiness. If this is the case, using the product a few more times should solve the problem. There are other reasons why this can happen, so we'd like to connect and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Just what I was looking for
on September 13, 2024
Posted by: Quinney2
from Plymouth, Michigan
I love this product but can only give it 3 stars because. You cannot find the replacement mops anywhere around me unless I order them!
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, December 30, 2024
We're very sorry to hear that you're having trouble finding replacements, Quinney. You can find refills at many large-scale physical or online retailers, but it is up to them to determine which of our products to carry. You can get in touch with a store manager to see if they can get some in stock. Thanks again for using our PowerMop, and please never hesitate to give us a call if you have any questions. We can be reached at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
I have 2 boxes & bottles of solution left.
on November 1, 2024
Posted by: Digo
from Hudson,WI
Second swiffer & just like the first one it quit spraying. It is not clogged & batteries are new.
Worked great the first few times using it then it stops spraying.
Worked great the first few times using it then it stops spraying.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
Thank you so much for your review and for sharing your experience with us. We're very sorry to hear about this. While it may seem silly, please double check they're inserted correctly, and that you're using AA alkaline batteries. Using rechargeable/carbon-zinc can be the cause of what's going on. We'd love to collect some additional details and help you with this. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
4
Excellent product
on November 11, 2024
Posted by: Hinojos39
from Odessa Texas
This is what we needed, walking barefoot on the floors after using your product is amazing. The one thing I would make better is where the poles clip together. They keep coming undone. If you could send me a new one it would be great.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
3
Still Deciding
on November 30, 2024
Posted by: Anonymous
from Bradenton Fl
This swiffer does have larger pads. The issues I have is the cleaning solution keeps popping up everything few minutes, I have to stop and click it back down. Also if I walk on my floors with white socks after mopping the bottoms are very dirty…..so how clean are they really getting? It is much more convenient then traditional mopping. I have purchased extra pads and spray so I will decide on keeping after I use them up.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
As you can imagine, we don't want or expect you to have to continually push down to insert the liquid, especially if the piece of cardboard is gone. If it is, please give us a call so we can share additional tips and tricks on how to get it to stay. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Not worth the hype
on December 6, 2024
Posted by: Annie96
from PA
I was expecting much more with the "PowerMop" name. Batteries just for squirting?! The mop heads don't pick up as much as expected, even with strong and repeating swipes. However, It was easy to assemble and I like the flexible head.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 2, 2025
Annie, thank you so much for your review. Our goal is for our PowerMop to clean those floor worries away, so we're sorry to hear about this. If you aren't doing so already, we recommend sweeping your floors from dirt and debris first. This may help improve your results, but we'd like to assist you further. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com