Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
BRAND NEW & DEFECTIVE
on February 20, 2024
Posted by: Ryan23085947120349
Used it twice and it doesn't power on now. I got a defective one and I threw away my receipt so I doubt that Swiffer will replace it.
Response from swiffer.comBy Customer Care, February 21, 2024
We're sorry to hear that this was your experience, as our PowerMops go through many quality checks to ensure that they reach you in the best possible condition. If you haven't already, we recommend replacing the batteries with fresh ones that all come from the same pack. As well, check to see that the solution bottle is fully inserted, and try gently brushing the nozzles to help loosen any clogs that may have formed. We hope that these tips do the trick. If you'd like further assistance, please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
3
Power stopped working after 2 weeks
on February 21, 2024
Posted by: Nin1027
from Chicago
I purchased the PowerMop 2 weeks ago and actually love using it but just yesterday the power stopped working. I have swapped out the batteries, cleaned the nozzle, and replaced with a full bottle of cleaner but none of this has helped. It is now useless. Can you help me get a replacement??
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 22, 2024
Nin, we're truly sorry to hear about what's going on with your Swiffer PowerMop. Quality has always been at the forefront of everything we do, so we never expect it to stop working. We'd like to ask some trouble-shooting questions, so we can assist you best with this, so when you have a moment to spare, please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
love it wasting money on bottles that do not fit
on February 23, 2024
Posted by: pat 75
the mob handle on my old swiffer broke after many years so I bought the multi surface swiffer mob. that was 8 weeks ago. On the 3rd bottle replacement the bottle would not lock in. I replaced the batteries but it still would not lock in. That bottle was for the kitchen floor . When I tried the bottle for the wood floor it clicked in place. So it was the multi surface bottle that did not work.I have been stuffing a rag on the top of the bottle to push it down into place .
Response from swiffer.comBy Customer Care, February 26, 2024
We're so sorry you had this experience with your Swiffer PowerMop and the solution bottle not clicking in, Pat. Our products go through many quality checks to ensure they get to you with the best results, so we're sorry this happened with your recent purchase. Ensure that you have removed the piece of corrugate that is positioned underneath the solution bottle. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
1
Missing battery piece
on February 23, 2024
Posted by: Iamiam
No battery compartment came in my box and it’s ridiculous that i can’t even order one online! I see in other reviews that other people are missing them as well. I can’t use should’ve saved my money and bought a regular mop. :/
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 26, 2024
We're so sorry the battery pack was missing from your Swiffer PowerMop, Lamiam. We have many quality checks to ensure our products get to you in perfect condition, and we're sorry this wasn't the case with your recent purchase. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
2
Power Mop, more like Regular Old Mop
on March 2, 2024
Posted by: CatalinaE
from California
"Power Mop" is overselling. What is the point of the batteries if it only dispenses the solution? I can do that manually with a trigger for less effort. Also no where did it specify that the solution containers were single use...in this environment? One bottle will barely do a single go around my house. The package also states that the scent will last about 2 hours after initial use, also false. The scent was pleasant but only for about 15 to 20 minutes, definitely not a half hour let alone 2 hours.
The mop itself has a decent weight.
Overall it has about the same use and cleaning power as the older gen Swiffer. Not worth the extra cash.
The mop itself has a decent weight.
Overall it has about the same use and cleaning power as the older gen Swiffer. Not worth the extra cash.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 4, 2024
We appreciate you reaching out, and would like to help you further. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-742-9220 for additional assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Mop stopped working
on March 9, 2024
Posted by: Jd31
from Milwaukee wi
Love the swifter mop but my lastone only last two months and it's stopped working.
Response from swiffer.comBy Customer Care, March 12, 2024
We're sorry to hear about this, Jd31. Please call us at (800) 742-9220, so we can gather some information off your mop to share with our Quality Team and help you get back to Swiffering!
Written by a customer while visiting swiffer.com
Customer Rating
4
Just A Different Pad
on March 11, 2024
Posted by: Belle
from Houston, Tx
You couldve jut created a different pad option for the regular swifter :o)
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
3
Not what I Expected
on March 12, 2024
Posted by: Mar79
from Minnesota
Not what I expected. On TV it looks like a good mop Well to my surprise it is just a bunch of paper like fingers that mat once wet. I have the old swiffer & it has a rough strip on it that I think does a better job This new mop needs improvement Also not everyone likes scented soap. I prefer unscented if possible I will use my old one then may go over with paper mop 😀
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 15, 2024
We appreciate your review, and we're sorry you didn't enjoy your Swiffer PowerMop. Please know that we go to great lengths to ensure our products meet our high quality standards, so we're just as disappointed to hear this.
If you can give us a call at (800) 742-9220, we'd love the chance to learn more and see how we can help.
If you can give us a call at (800) 742-9220, we'd love the chance to learn more and see how we can help.
Written by a customer while visiting swiffer.com