Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(536 Reviews)
Rating breakdown 536 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
203
47%of customers recommend this product.
(
198 out of
421)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
not good
on May 14, 2024
Posted by: louie123
awful save your money stop working after 3 days clogging from product and battery failuure
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 15, 2024
We’re sorry to hear this and appreciate you bringing this to our attention. We'll share your experience with our Quality Team because this is not the Quality we’d expect from our products. Please reach out to us at (800) 214-8734 for us to troubleshoot this and to see how we can further assist you.
Written by a customer while visiting swiffer.com
Customer Rating
1
Won't last
on June 4, 2024
Posted by: SueBee2
from Massachusetts
I wish I read the reviews before investing in this product. I used it once and it won't work again. Changed batteries, reset cleaner. Nothing. Very disappointed in the quality of the product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 7, 2024
We're sorry to learn your Swiffer PowerMop isn't working as expected. Because our Quality Team works so hard, making sure all PowerMops will work as expected, we're confident we can help fix this issue to your satisfaction. We suggest you start with replacing your AA batteries, which are currently inside the battery compartment. When changing the batteries, make sure you replace them with fresh AA alkaline batteries which are inserted correctly. Don't mix old & new batteries or use rechargeable ones, as insufficient power will cause impaired performance issues. Also, be sure that the battery compartment is inserted correctly. We want to help as best we can, and encourage you to call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Terrible product!
on July 23, 2024
Posted by: Dissatisfied 8
from Chicago
Product is terrible. I thought maybe it would jiggle to help with scrubbing. Why is it called a power mop? My old Swiffer sprayer worked better but unfortunately I threw it out when I bought this one. Stopped working before the first bottle of spray was finished. Very very disappointed. Don’t but it! Waste of money!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 29, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Not worth all the money. Pads need to be redesign
on July 25, 2024
Posted by: MadMopper
from Daphne, al
Pads WILL NOT stick to the bottom of the mop!
This is the biggest waste of money. Now I will return. Never again
This is the biggest waste of money. Now I will return. Never again
Response from swiffer.comBy Customer Care, July 29, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We recommend to gently clean the bottom of your mop. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
I'll stick to my old wet jet
on August 5, 2024
Posted by: John81
Low quality pad, starts to fall apart quite easily. Needs a lot of cleaning solution to get damp
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 6, 2024
We certainly appreciate your loyalty to Swiffer, John, but we're sorry to hear about your experience with the PowerMop. Our products go through many quality checks to make sure they provide the clean that both you and we would expect, so we assure you what you're describing isn't something we'd expect. We'd like to learn more to share with our Quality Team and help with this, so please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Missed the mark
on August 8, 2024
Posted by: Hovito27
from Little Rock, Ar
Tried 2 sets of batteries and the mop still wouldn't work. Used manually with homemade solution and the product is foe shorter people as I am 6'1" and had to bend over pretty far to use it. The handle should be adjustable for taller users and made more sturdy because it feels flimsy when you apply pressure while cleaning. I can't recommend this product to anyone nor will I be replacing this one.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 10, 2024
We're sorry to hear this, Jamar, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Disppointing
on August 18, 2024
Posted by: Eldon
from Oklahoma
This was very disappointing. I have a very small kitchen and two very very small bathrooms. I swept the floors with a broom then used the power mop. After I used the power mop, I had to go back with a wet rag to pick up what the mop left behind.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 19, 2024
We aim to impress you with our PowerMop, Eldon, so we're sorry to learn this wasn't the case with your recent experience. Our products go through extensive consumer and quality testing to ensure perfect condition and optimal performance, so we wouldn't expect you to be disappointed. Your satisfaction means a lot to us and we'd like to help more. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Product is junk. Broke after 5 uses
on August 25, 2024
Posted by: Deez420
Junk. Waste of money. Used it 5 times and the sprayer doesn't work. Checked the nozzles, changed the batteries, put a new cartridge in it and still doesn't work. Your better off buying an actual mop and use soap and water
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 26, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution is in correctly. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com