Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
4.4
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
169
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
15
25%of customers recommend this product.
(
5 out of
20)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Not worth buying
on March 6, 2026
Posted by: Zero
I purchased the power mop. I am very disappointed because the handle keeps coming apart while I'm using it!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 10, 2026
Hello! I’m sorry to hear that you're disappointed with your Swiffer Power Mop and that the handle keeps coming apart while you're using it. This should not happen, and I understand how frustrating it can be.
Please verify that the handle clicks securely into place. If it continues to come apart, please give us a call at (800) 742-9220 so we can assist you further. This is not the experience we want you to have with our product.
Please verify that the handle clicks securely into place. If it continues to come apart, please give us a call at (800) 742-9220 so we can assist you further. This is not the experience we want you to have with our product.
Written by a customer while visiting swiffer.com
Customer Rating
3
Could have been so good
on March 6, 2026
Posted by: Jujuizme
from Fort Mitchell, KY
I really want to like this product, but it leaves streaks. I have tried everything to fix this problem to know avail. Any help would be appreciated.
Response from swiffer.comBy Customer Care, March 10, 2026
Hello! Thank you for reaching out about the streaking issue you're experiencing with your Swiffer PowerMop. I understand how frustrating this can be, and I'm here to help. Streaking can occur for several reasons, and here are some potential solutions you might consider:
1. Floor Compatibility: Ensure that the Swiffer PowerMop is suitable for your type of floor. It should not be used on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets.
2. New Floors: If your floor is brand new, it may have a special coating that can cause streaking. In this case, using the product a few more times may help resolve the issue.
3, Previous Cleaning Products: Streaking and cloudiness can also happen if other cleaning products have been used on the floor recently.
4. Preparation: For best results, try the following steps: Sweep or vacuum the floor first, and leave the solution on the floor for 10 to 15 seconds before mopping.
If you've already tried these suggestions and are still facing issues, please give us a call at (800) 742-9220. We're here to help and want to ensure you have a better experience with our product!
1. Floor Compatibility: Ensure that the Swiffer PowerMop is suitable for your type of floor. It should not be used on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets.
2. New Floors: If your floor is brand new, it may have a special coating that can cause streaking. In this case, using the product a few more times may help resolve the issue.
3, Previous Cleaning Products: Streaking and cloudiness can also happen if other cleaning products have been used on the floor recently.
4. Preparation: For best results, try the following steps: Sweep or vacuum the floor first, and leave the solution on the floor for 10 to 15 seconds before mopping.
If you've already tried these suggestions and are still facing issues, please give us a call at (800) 742-9220. We're here to help and want to ensure you have a better experience with our product!
Written by a customer while visiting swiffer.com
Customer Rating
2
product let me down after a couple months
on March 3, 2026
Posted by: Cheryl 12
i’ve had my swiffer power for about two months. It worked great up until now. I just put fresh batteries in it and it won’t do anything when I press the button.
Response from swiffer.comBy Customer Care, March 5, 2026
Hello Cheryl! I’m sorry to hear that your Swiffer Power Mop has let you down after just a couple of months. I understand how frustrating it can be when a product stops working. Here are a few troubleshooting steps you can try:
1. Check the Batteries:
Ensure that the batteries are brand new and all come from the same package. Mixing old and new batteries can lead to insufficient power.
Make sure the batteries are inserted correctly and that the battery compartment clicks into place when reattached.
2. Clogged Nozzles:
If the nozzles are clogged, gently brushing them may help clear any blockages and allow them to start spraying again.
If you try these steps and it still doesn’t work, please give us a call at (800) 742-9220. We're here to help and want to ensure you have a positive experience with our products!
1. Check the Batteries:
Ensure that the batteries are brand new and all come from the same package. Mixing old and new batteries can lead to insufficient power.
Make sure the batteries are inserted correctly and that the battery compartment clicks into place when reattached.
2. Clogged Nozzles:
If the nozzles are clogged, gently brushing them may help clear any blockages and allow them to start spraying again.
If you try these steps and it still doesn’t work, please give us a call at (800) 742-9220. We're here to help and want to ensure you have a positive experience with our products!
Written by a customer while visiting swiffer.com
Customer Rating
2
Didn't Last - Won't work
on February 21, 2026
Posted by: Joy57
from Huntington, IN
Only on my second bottle of cleaner and it won't work. Put in new batteries and nothing!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 24, 2026
Thank you for sharing your experience regarding the Swiffer Power Mop. We understand how frustrating it can be when a product does not meet your expectations. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. If you would like to share more of this experience, please contact us at the number (800) 742-9220 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.
Written by a customer while visiting swiffer.com
Customer Rating
1
First disappointment ever in a swiffer product!!
on February 19, 2026
Posted by: Purplepony
I am so disappointed in the power mop. The handle is flimsy and continuously unsnaps. The refills. pads are ridiculously priced. Going through multiple ones to fully do floor. Wish I would have stuck with the good ol original swiffer. Won't recommend to anyone.
Response from swiffer.comBy Customer Care, February 24, 2026
Thank you for sharing your experience regarding the Swiffer Power Mop. We understand how frustrating it can be when a product does not meet your expectations. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. If you would like to share more of this experience, please contact us at the number (800) 742-9220 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.
Written by a customer while visiting swiffer.com
Customer Rating
2
Garbage!
on February 16, 2026
Posted by: jloukota
from Punta Gorga, FL
Garbage! That's where BOTH of the two (2) that I purchased ended up at... Both of them just STOPPED working... Yes, I even put new batteries in them and still nothing... Works well when its working as it should, but when it just stops... it is useless... Will NOT buy again.... Now I have a bunch of unused pads and floor cleaning liquid that is also useless, unless the next mop is of similar type/style!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 23, 2026
Hello! Thank you for reaching out and sharing your experience with your Swiffer PowerMop. I’m truly sorry to hear that both of your mops have stopped working despite replacing the batteries. I understand how frustrating it can be, especially when the product works well when it’s functioning.
Your satisfaction is important to us, and we’d like to investigate this issue further to help you find a resolution. Please contact us at (800) 742-9220, and we will do our best to address your concerns.
Your satisfaction is important to us, and we’d like to investigate this issue further to help you find a resolution. Please contact us at (800) 742-9220, and we will do our best to address your concerns.
Written by a customer while visiting swiffer.com