Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Where's the Power?
on September 17, 2024
Posted by: SeniorLady56
from Vancouver WA
I inserted the batteries and all they seem to do is operate the mechanism for squirting the liquid onto the floor. Am I doing something wrong? Where's the Power?
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 30, 2024
That's the power of our PowerMop. By dispensing the liquid at will, and getting in those tight spaces especially with the help of the pad, your floors will get the cleaning they deserve. If you have any questions, please give us a call. We can be reached at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Poorly put together, refuses to work most of time
on October 9, 2024
Posted by: Notfun532
It fell apart and was hard to fix, it doesn't want to work half the time
Response from swiffer.comBy Customer Care, December 30, 2024
Nothing is more important to us than your Swiffering experience, so we're sorry to hear about this. With our quality checks, this isn't what we expect, so we'd like to collect some details for our Quality Team and help. We can be reached at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Usually love all of the swiffer products.
on October 19, 2024
Posted by: SharonL
from PA
Loved this mop at first .
Had it for a while . But it stopped working. Now the cleaning solution bottle won’t snap into place. Useless now.
Had it for a while . But it stopped working. Now the cleaning solution bottle won’t snap into place. Useless now.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 31, 2024
Your Swiffer PowerMop should be up and running, making your floors shine and bringing smiles to all in your home. We're so sorry to learn about these concerns, and are glad you took the time to let us know about them. Because our Quality Team works hard to ensure that all of our PowerMops are made to meet our high standards, they're confident, with a little troubleshooting, you'll be back up and Swiffering very soon. We hope you'll call us, so we can talk you through this and get you all the help you need. Our number is 1 (800) 214-8734. We're answering calls Mondays through Fridays, from 9 AM to 6 PM, EST.
Written by a customer while visiting swiffer.com
Customer Rating
4
Much improved
on April 26, 2023
Posted by: Momof3Baby
[This review was collected as part of a promotion.] So apparently Swiffer has been listening to ita customers because baby this one works so much better than before. I use to use this strictly to clean during the day before mopping the floor with a traditional mop at night. Now with the new mop heads and improved solution, this works as well as my traditional mop and is saving this momma of three from having to mop at night. I put this mop in the corner during the day and use it all throughout the day then again at night. No more mop and bucket. No more carrying dirty water. It sweeps and mops essentially in one step. Of course you have to pick up larger items but this is great. Highly recommend for daycare providers too!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
5
This is exactly what I need I o
on May 25, 2023
Posted by: Goodguys567
from Groveport Ohio
This is a good product (ii use every day it is a wonderful product
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of mover
on October 20, 2023
Posted by: Janie357
from Alabama
I have bought 2 of these and both have messed up. The bottle won't latch in the mop. This mop cleans really well but the mop design sucks. Won't buy another. Waste of money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 27, 2023
We're very sorry to hear that you've had trouble with your PowerMop, Janie, this certainly isn't what we would expect. Your solution bottle should latch into the mop base easily when you insert it with the purple end facing down, so we'd like to have our team take a further look into things so we can get you back to mopping with confidence! Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
When it work was good but didn't last long
on November 26, 2023
Posted by: MLBJR
We have bought two power mops and after using a couple bottles of product the sprayer has stopped working. Has been less than expectable!
Lights work and nozzles not plugged??
Lights work and nozzles not plugged??
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 7, 2023
Thank you for sharing your experience with our Swiffer PowerMop. We have many checks in place to ensure our products help you clean with ease, so we appreciate you reaching out to let us know your PowerMop isn't working quite right. Based on what you've shared, we'd recommend squeezing the solution bottle while pressing down the button for a few seconds to help prime the device. When you're able, please give us a call at 1-800-214-8734 so we can provide more assistance and gather some info for our Quality Team.
Written by a customer while visiting swiffer.com
Customer Rating
1
DOES NOT WORK
on December 7, 2023
Posted by: BAD SERVICE BAD PRODUCT
from TEXAS
BOUGHT A NEW SWIFFER POWERMOP AND IT STOPPED SPRAYING AFTER 2 WEEKS CHANGED OUT THE BATTERIES CLEANED OUT THE SPRAY NOZZLES AND EVEN WENT AND BOUGHT A NEW LIQUID CLEANER NOTHING WORKED ENDED THROWING OUT. REACHED OUT TO SWIFFER AND WAS TOLD SORRY!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 12, 2023
We're sorry to hear that you had this experience, as we have have strict quality checks in place to ensure that you can rely on our PowerMops. It sounds like you took the right steps, and we'll be sure to share your comments with the rest of our team. As well, your satisfaction is a top priority of ours, and we'd be happy to see how we can best assist you further. Please give us a call at (800) 742-9220 when you're able.
Written by a customer while visiting swiffer.com