Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
4.4
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
169
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
15
25%of customers recommend this product.
(
5 out of
20)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
5
My New Passion
on April 1, 2026
Posted by: JustineNGreg
from Ontario, CA
I just wanted to take a moment to share how much I truly appreciate your Swiffer PowerMop and the wet mop refills. I’ve been using them regularly, and I have to say—they work incredibly well.
The cleaning power is fantastic, and it makes keeping my floors clean so much easier and more efficient. It’s one of those products that actually lives up to what it promises, and that really stands out. The convenience, combined with how effective it is, has made it a staple in my home.
Thank you for creating such a reliable and high-quality product. It makes a real difference in day-to-day cleaning, and I genuinely enjoy using it.
The cleaning power is fantastic, and it makes keeping my floors clean so much easier and more efficient. It’s one of those products that actually lives up to what it promises, and that really stands out. The convenience, combined with how effective it is, has made it a staple in my home.
Thank you for creating such a reliable and high-quality product. It makes a real difference in day-to-day cleaning, and I genuinely enjoy using it.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of money. Original Swiffer wetjet is better.
on March 31, 2026
Posted by: Cleanerme
The original cleaner contains more so you get more cleans. I have a 650sq ft apt and one of the new cleaning containers only allows maybe 4 cleans. The original mop pads pick up more dirt and debris, the new power mop is so fragile, the handle has never stayed together even on my first use and falls off every 5 seconds so I had to super glue it to stop falling apart and keep from causing damage to the wiring in the handle.
I’m getting another original Swiffer ASAP.
The power mop is a waste of money.
I’m getting another original Swiffer ASAP.
The power mop is a waste of money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 29, 2026
Thanks for sharing your experience with your Swiffer PowerMop Multi-Surface Kit for Floor Cleaning. Our products undergo rigorous quality checks, and your feedback is important to our Quality Assurance Team. We’d love to hear more about your experience and assist you further, so please call us at (800) 742-9220. We are waiting for your call!
Written by a customer while visiting swiffer.com
Customer Rating
1
Do not recommend
on March 29, 2026
Posted by: butterfly84
This mop doesn't work any better than the 'old mop and bucket' method. It's going in the trash. The mop heads do not hold in place and, yes I followed instructions. Refills are not inexpensive. Guess that's the reason to market the product. On the plus side, I love Swiffer dusters, they are great!
Response from swiffer.comBy Customer Care, March 30, 2026
Thank you for sharing your experience regarding the Swiffer Power Mop. We understand how frustrating it can be when a product does not meet your expectations. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. If you would like to share more of this experience, please contact us at the number (800) 742-9220 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.
Written by a customer while visiting swiffer.com
Customer Rating
3
Wood floor solution leaves streaks on my floors
on March 29, 2026
Posted by: Janetlea
from Orrville, Ohio
Good product, great concept. However you really should be making a chemical free all natural mopping solution.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, May 29, 2026
Thanks for the love on the Swiffer PowerMop Multi-Surface Kit! It’s designed to clean tough messes fast with 300+ scrubbing strips and a lemon-scented QuickDry formula that dries up to 2X faster. While we don’t currently offer a chemical-free or all-natural solution, your feedback is super valuable!
Written by a customer while visiting swiffer.com
Customer Rating
1
Stopped working
on March 21, 2026
Posted by: Tina99
from Highland, CA
I would give the Power Mop zero stars if I could. This is my 2nd purchase of this model, fooled me twice. It's extremely irritating when I get into an optimal top to bottom deep cleaning mode, and I grab my mop for that final touch, and it doesn't work. I'm now looking for another battery free option.
Response from swiffer.comBy Customer Care, March 23, 2026
Hello Tina! We’re sorry to hear about the frustration you’ve experienced with your Swiffer PowerMop not working during your cleaning routine. To help get your PowerMop back to optimal performance, please try these troubleshooting steps:
1. Check the Batteries: Use fresh AA alkaline batteries and ensure they are installed correctly. Avoid mixing old and new batteries.
2. Assembly: Make sure all pole pieces are securely snapped together and that the solution bottle is firmly clicked into place.
3. Priming: Hold the spray button on the handle for several seconds to prime the nozzles. Gently squeeze the solution bottle while pressing the spray button if needed.
3. Nozzle Cleaning: Gently brush the nozzles to clear any clogs that might be preventing the spray.
If these suggestions don’t resolve the issue, please give us a call at (800) 742-9220. We’re here to help!
1. Check the Batteries: Use fresh AA alkaline batteries and ensure they are installed correctly. Avoid mixing old and new batteries.
2. Assembly: Make sure all pole pieces are securely snapped together and that the solution bottle is firmly clicked into place.
3. Priming: Hold the spray button on the handle for several seconds to prime the nozzles. Gently squeeze the solution bottle while pressing the spray button if needed.
3. Nozzle Cleaning: Gently brush the nozzles to clear any clogs that might be preventing the spray.
If these suggestions don’t resolve the issue, please give us a call at (800) 742-9220. We’re here to help!
Written by a customer while visiting swiffer.com
Customer Rating
1
Super disappointed.
on March 10, 2026
Posted by: LYRIC
Opted for the newer version, because it promised a deeper clean, ordered extra pads and soap, and got to use other twice before the batteries died. Replaced them with brand new ones, and they were immediately dead. Repeated, and again they didn't work. But they worked elsewhere... now I have a swiffer I cant use, and am out quite a bit of money. So disappointed
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 12, 2026
Thank you for sharing your experience regarding the Swiffer Power Mop. We understand how frustrating it can be when a product does not meet your expectations. Your feedback is highly appreciated as it help us improve our products in order for them to fulfill your needs. If you would like to share more of this experience, please contact us at the number (800) 742-9220 and our team will be more than happy to take your insights and help you with any question or concern that you may have. Have a nice day.
Written by a customer while visiting swiffer.com
Customer Rating
1
Cleaning solution too strong
on March 8, 2026
Posted by: Kateg
from Minneapolis
I used this mop for the first time and it worked great, but the Fresh cleaning solution that comes with it is so overpowering that it makes me want to mop over the floor with soap and water just to get the smell out. We opened up the windows but now 3 hours later the smell is still too strong in the house.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 11, 2026
Hello Kate! Thank you for your feedback. We’re glad to hear the mop worked well for you! We’re sorry the Fresh cleaning solution’s scent was too strong and lingered longer than expected.
We appreciate you sharing this experience and will pass your feedback along to our product team. Please keep an eye out for our other scent options that might be more suited to your preferences. If you’d like to discuss further or have any questions, feel free to contact us at (800) 742-9220.
We appreciate you sharing this experience and will pass your feedback along to our product team. Please keep an eye out for our other scent options that might be more suited to your preferences. If you’d like to discuss further or have any questions, feel free to contact us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
4
Works as promised but too short for tall people
on March 7, 2026
Posted by: VALENCIA
Product works good on my tile floor. However, they need to include an extension piece for taller people. I'm 5'8" and end up hunchback just to push it with some force behind it. I like to make sure I am getting up all the dirt and grime which requires some elbow grease. After half the kitchen is done my back hurts. If they sell simple 4-5in extension or make the handle longer it will get 5 starts
I would recommend this to a friend!
Written by a customer while visiting swiffer.com