Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
Not impressed, will be returning
on December 3, 2023
Posted by: MzBossLady
from Florida
I bought this mistakenly thinking it would continue vibrating while cleaning, but it only vibrates as it's spraying. If you sprayed the entire time while you mopped you would A) waste the overpriced solution and B) have sopping wet floors. I could've bought a normal spray mop for what this thing is worth. Research before buying and make sure it's from a store you can return it to.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 4, 2023
We're sorry to hear this. We'd like to get more information about your experience to help, so when you have time please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
I've used it in the past and I've always enjoying
on December 28, 2023
Posted by: Alex1984
from Norman Oklahoma
This product is exactly what I need . It works and affordable
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
4
I would but it to try it
on January 25, 2024
Posted by: Hunt27
from Yuma az
I would like to use it first but I think it's a good idea
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Dinero pérdido
on February 7, 2024
Posted by: Aura
Dinero pérdido, la idea de usarlo me entusiasmó mucho, pero dejo de funcionar al primer cambio de botella
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 13, 2024
Tenemos muchos controles de calidad para asegurar que tengas el mejor resultado de tu Swiffer Mop, y sentimos oír que no ha sido el caso. Nos gustaría obtener más información para ayudarte, así como compartir esto con nuestro Equipo de Calidad. Te recomendamos que revises la botella de solución, así como que cepilles suavemente las boquillas. Ya que has probado con pilas nuevas, y de que el mop no está tapado. También te recomendamos que asegures de que la solución está dirigida hacia el palo, con el lado más estrecho hacia el palo. Por favor de llamarnos al (800) 742-9220, y con gusto te ayudamos.
Written by a customer while visiting swiffer.com
Customer Rating
1
Quit working nolonger has power
on February 17, 2024
Posted by: F3licia
from Florida
Seemed like a decent mop but after 2weeks it no longer works. Changing the bateries did not help. I wonder if there is a lost conection to the moter or a short due to leaky cleaning fluid. Im tempted to take it apart and look myself not like i can do anything else with a dead power mop.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 19, 2024
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop. Since you've changed the batteries, we recommend making sure the solution bottle is full, as well as the nozzles are clean. When you have a minute, please get in touch with us at (800) 742-9220, so we can help, as well as share this with our Quality Team.
Written by a customer while visiting swiffer.com
Customer Rating
1
BRAND NEW & DEFECTIVE
on February 20, 2024
Posted by: Ryan23085947120349
Used it twice and it doesn't power on now. I got a defective one and I threw away my receipt so I doubt that Swiffer will replace it.
Response from swiffer.comBy Customer Care, February 21, 2024
We're sorry to hear that this was your experience, as our PowerMops go through many quality checks to ensure that they reach you in the best possible condition. If you haven't already, we recommend replacing the batteries with fresh ones that all come from the same pack. As well, check to see that the solution bottle is fully inserted, and try gently brushing the nozzles to help loosen any clogs that may have formed. We hope that these tips do the trick. If you'd like further assistance, please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
3
Power stopped working after 2 weeks
on February 21, 2024
Posted by: Nin1027
from Chicago
I purchased the PowerMop 2 weeks ago and actually love using it but just yesterday the power stopped working. I have swapped out the batteries, cleaned the nozzle, and replaced with a full bottle of cleaner but none of this has helped. It is now useless. Can you help me get a replacement??
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 22, 2024
Nin, we're truly sorry to hear about what's going on with your Swiffer PowerMop. Quality has always been at the forefront of everything we do, so we never expect it to stop working. We'd like to ask some trouble-shooting questions, so we can assist you best with this, so when you have a moment to spare, please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
love it wasting money on bottles that do not fit
on February 23, 2024
Posted by: pat 75
the mob handle on my old swiffer broke after many years so I bought the multi surface swiffer mob. that was 8 weeks ago. On the 3rd bottle replacement the bottle would not lock in. I replaced the batteries but it still would not lock in. That bottle was for the kitchen floor . When I tried the bottle for the wood floor it clicked in place. So it was the multi surface bottle that did not work.I have been stuffing a rag on the top of the bottle to push it down into place .
Response from swiffer.comBy Customer Care, February 26, 2024
We're so sorry you had this experience with your Swiffer PowerMop and the solution bottle not clicking in, Pat. Our products go through many quality checks to ensure they get to you with the best results, so we're sorry this happened with your recent purchase. Ensure that you have removed the piece of corrugate that is positioned underneath the solution bottle. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com