Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
4.2
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
185
4 Stars
38
3 Stars
16
2 Stars
13
1 Star
25
24%of customers recommend this product.
(
7 out of
29)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
I wish the spray nozzles worked
on September 21, 2026
Posted by: Steve01
The mist does not come out of the spray nozzles. You have have to a lot of cleaner as it leaks through the bottom.
Response from swiffer.comBy Customer Care, September 24, 2026
Hi Steve!
We’re sorry to hear that your Swiffer Powermop isn’t spraying properly and that the cleaner is leaking through the bottom, causing you to use more solution than you should. This is not the experience we want you to have and we appreciate you bringing it to our attention. Please be assured that our products go through many quality checks to ensure they reach you in perfect condition and perform as intended.
A few things may help: please make sure the solution bottle is clicked fully into place and is positioned correctly, and confirm all pole pieces are snapped together securely. Next, if you just installed a new solution bottle, the Powermop may need priming, hold the spray button down for several seconds until spray comes out, and gently squeeze the bottle while holding the button (this can be needed each time a new bottle is installed). If the nozzles still aren’t misting correctly, they could be clogged, and gently brushing them may help restore spray.
Nevertheless, if you try these tips and your Swiffer Powermop is still not spraying properly, we would really like to know more and understand what you’re experiencing. Please contact us at 1-800-742-9220, and our team will be more than happy to take your insights and assist you further. We wish you the best!
We’re sorry to hear that your Swiffer Powermop isn’t spraying properly and that the cleaner is leaking through the bottom, causing you to use more solution than you should. This is not the experience we want you to have and we appreciate you bringing it to our attention. Please be assured that our products go through many quality checks to ensure they reach you in perfect condition and perform as intended.
A few things may help: please make sure the solution bottle is clicked fully into place and is positioned correctly, and confirm all pole pieces are snapped together securely. Next, if you just installed a new solution bottle, the Powermop may need priming, hold the spray button down for several seconds until spray comes out, and gently squeeze the bottle while holding the button (this can be needed each time a new bottle is installed). If the nozzles still aren’t misting correctly, they could be clogged, and gently brushing them may help restore spray.
Nevertheless, if you try these tips and your Swiffer Powermop is still not spraying properly, we would really like to know more and understand what you’re experiencing. Please contact us at 1-800-742-9220, and our team will be more than happy to take your insights and assist you further. We wish you the best!
Written by a customer while visiting swiffer.com
Customer Rating
1
Handle comes off
on September 20, 2026
Posted by: Bbiowa
from Iowa
The bottom click to secure the handle is assembled correctly and locked into place and once you start moping it comes off with two “strokes” or mops.. it’s absolutely infuriating. I have put
It back on 100x to the point it’s useless. You can’t even mop without having a handle in your hand and the mop I front of you and wires exposed. Really sad because I loved swiffer before this
It back on 100x to the point it’s useless. You can’t even mop without having a handle in your hand and the mop I front of you and wires exposed. Really sad because I loved swiffer before this
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 21, 2026
We are sorry to hear about the handle issue. To help prevent handle breakage, we recommend avoiding applying excessive downward pressure, especially in the same spot repeatedly. Instead, we suggest using gentle, even pressure and letting the cleaning pad and solution do the work. We would love to hear more about your experience and assist you further, so please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Perfect
on September 18, 2026
Posted by: HaoP
It’s easy to use, picks up dirt and sticky messes well, and leaves my floors looking clean without needing a bucket and mop , the pads are convenient and the spray makes cleaning much faster, great for busy moms who want an easy way to keep the floors clean
Written by a customer while visiting influenster.com
Customer Rating
5
Slim design
on September 18, 2026
Posted by: MelissaH
[This review was collected as part of a promotion.] I love the design it is super easy to store and very powerful the refills last very long and it cleans super well I have dogs and cats and it picks up all their hair
Written by a customer while visiting swiffer.com
Customer Rating
5
Buy if you want easy breezy cleaning
on September 15, 2026
Posted by: TeyanW
[This review was collected as part of a promotion.] I love this is quick and simple and easy set up . I love it for the easy install and cleaning . It makes mopping easier . Quick drying so no worries on heavy chemicals or water on floor . It does take a little elbow for stains but very good on hardwood floors . I like the pad also collects and straps dust and pet hair .
Written by a customer while visiting swiffer.com
Customer Rating
2
Not meant for deep cleaning
on September 11, 2026
Posted by: Michelle C
Its a good mop for little messes but definitely not for deep cleaning. I did the sock test and it didn’t pass. It doesn’t clean well like one would the traditional way, like scrubbing. I needed to use a lot of solution and multiple pads. Some pros, the smell is great and the ease.
Response from swiffer.comBy Customer Care, September 16, 2026
Hello Michelle !! Thank you so much for taking the time to express your concern about this situation. We understand how frustrating it can be when a product does not perform as expected like our Swiffer Power Mop. Please be assured that all our products undergo rigorous quality control processes before leaving our facilities. For that reason we would like to provide you the assistance that you deserve in this case for more direct and personalized assistance with this specific issue, we recommend contacting our Swiffer Customer Support at 1-800-214-8734We will be more than glad to assist you on this matter. Have an amazing day!
Written by a customer while visiting swiffer.com
Customer Rating
5
Lightweight
on September 10, 2026
Posted by: MalaynaS
Very lightweight but doesn’t leave the job! The handle is comfortable and I love that the solution bottle can be refilled and my reusable mop pads fit it perfectly!
Written by a customer while visiting influenster.com
Customer Rating
1
I won’t buy again
on September 6, 2026
Posted by: Mister Disappointed
These things don’t last very long. They are fine when they work but don’t plan on it lasting for long.
Response from swiffer.comBy Customer Care, September 7, 2026
Thank you for sharing your feedback on the Swiffer PowerMop Multi-Surface Kit. We are truly sorry to hear you found it did not last very long and that you would not buy it again. We assure you our Swiffer PowerMop is designed for durability and efficient cleaning, providing the power of a mop with the convenience of a wipe for all sealed floors. We take product quality very seriously, and your experience does not align with our standards. We would love to learn what failed in your specific experience and find a solution for you. Please contact us directly at 1-800-742-9220. Your insights are invaluable as we continuously strive to improve our products. Thanks again for your honest review.
Written by a customer while visiting swiffer.com