Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
1
The product is exactly what I need but is a dud
on January 14, 2024
Posted by: Momma Terri
I bought this power mop and I love it but I'll send it quit working I haven't even used it but maybe three or four times I cannot figure it out I've changed the batteries I have fluid I've checked the sprayer heads but there's no humming like they're normally is when you shoot the solution.
Response from swiffer.comBy Customer Care, January 22, 2024
We're very sorry to hear that you've had this experience, Terri, because we'd never want to disappoint any of our Swiffer family! All of our products undergo thorough testing before they find their way to your home, so this isn't something we would expect from our PowerMop. Normally we'd recommend checking the batteries to ensure they're fresh, they're inserted the right way, and that the battery door is closed until it clicks, but it sounds like you've already gone through these troubleshooting steps. Because of this, our team would like to take a further look into your PowerMop so we can see what might be happening, and so we can try to help get you back to Swiffering in style! Please give us a call at (800) 742-9220, we look forward to hearing from you soon!
Written by a customer while visiting swiffer.com
Customer Rating
5
Great starter kit it includes everything !
on May 1, 2023
Posted by: Redbird19travel
from San Antonio , Texas
[This review was collected as part of a promotion.] Wow. So impressed the Swiffer Power mop kit does include everything you need to start cleaning your homes floors. You will be impressed from the moment you put it together. Very well made. The mop handle is comfortable and fits well in your hand. The maneuverability is impressive works so smoothly and great when using the mop head. It gets in all the right places. The cleaning pads are super impressive with the added cleaning strips , it attaches well and stays on. The cleaning solution does a fantastic job on different floor services and is streak free. I cannot say enough good things about everything including in the kit. Loved the fresh clean left after using solution. I am 60 yrs old and this is the best and easiest system I have used. My new favorite.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Not recommend
on July 23, 2023
Posted by: Ml35
Literally used once! Only a week of having it and it is no longer working
Response from swiffer.comBy Erin Gullison, Customer Care, July 26, 2023
We're so sorry to hear about this, MI35. Please give us a call at (800) 742-9220, so we can gather information from your Power Mop to share with our Quality Assurance Team and help you get back to Swiffering!
Written by a customer while visiting swiffer.com
Customer Rating
1
Bottle doesn’t lock
on September 13, 2023
Posted by: Neen
from Virginia
Bottle will not lock in place. What a waste of money, now I have to drive all the way to another city to return
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 16, 2023
We're sorry to hear this, as our PowerMops go through strict quality checks to ensure that they reach you in the best possible condition. We suggest making sure that the piece of cardboard in the solution bottle holder has been removed. If this doesn't do the trick, please give us a call at (800) 742-9220 when you have a moment. We'd be happy to look into this further for you.
Written by a customer while visiting swiffer.com
Customer Rating
1
Disappointed
on September 19, 2023
Posted by: Rachel 49
from Fulton Ny
I was in the middle of mopping my floor when it stopped working. I put in new batteries, it didn't work, the jug is full and inserted correctly. I was looking forward to using the power. Now I'm just disappointed and should not have to buy another one because the one I've got is only three months old.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 10, 2023
We're sorry to hear your PowerMop isn't working as we expect with the many quality checks we have in place, Rachel. Since you've tried to change the batteries, and have checked the solution bottle, we recommend making sure to gently clean the nozzles to ensure they aren't clogged. If this doesn't help, please get in touch with us at (800) 742-9220, so we can help, as well as share your experience with our Quality Team.
Written by a customer while visiting swiffer.com
Customer Rating
1
Disappointing
on October 28, 2023
Posted by: Alyson
from IL
I used this a handful of times and out of nowhere it stopped working. I’ve tried to change the batteries, remove the solution and put it back in; nothing.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, November 15, 2023
We're sorry to hear this, Alyson. We can assure you that we have strict quality checks in place to ensure that you can rely on our PowerMops. It sounds like you took some great steps already, and we suggest also gently brushing the nozzles to help loosen any clogs tht may have formed. If this doesn't do the trick, please give us a call at (800) 742-9220 when you have a chance. We'd be happy to look into this further for you and see how we can best help.
Written by a customer while visiting swiffer.com
Customer Rating
1
Doesn't work after 3 months
on May 4, 2024
Posted by: Carol1980
from St Catharines
I bought it about 3 months ago and now where the liquid comes out it doesn't work
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 13, 2024
We're sorry to learn of your recent experience with the Swiffer PowerMop. What you've described isn't something we'd expect, especially since our products go through so much quality testing to ensure perfect condition and function. That being said, we're here to help and have a couple tips to share. If you cannot hear the motor of the device when using it, make sure that it has new batteries and that they're inserted the correct way. If you can hear the motor but it still isn't spraying, the nozzles could be clogged. Brushing them gently might help them to start spraying. We'd like to learn more about your experience and try to make things right. Please give our team a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Worked great, until it stopped working
on June 17, 2024
Posted by: Erica02
Love the product, only lasted me about 6 uses before it stopped working. Replaced batteries and bottle, still won’t spray.
Response from swiffer.comBy Customer Care, June 19, 2024
We're sorry your Swiffer PowerMop stopped working after six uses, Erica. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try:
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* Please make sure the battery door is closed all the way until it clicks.
* The nozzles could be clogged. Brushing them gently may help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* Please make sure the battery door is closed all the way until it clicks.
* The nozzles could be clogged. Brushing them gently may help them to start spraying.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com