Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Beware
on October 6, 2025
Posted by: SaraJo
Do not purchase! Battery pack fell when my kids used it and they didn't notice. Now it's lost and you can not purchase a replacement. I've heard of it knocking off very easily from others. So it's not.just my kids.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 8, 2025
Thank you for contacting Swiffer and bringing this to our attention.
Our products go through many quality checks to ensure they work well in your home every time, and we’re sorry that this wasn’t the experience we’d expect you to have. We’re always listening to and learning from our consumers and value your feedback. We will be sharing your experience with our team internally. We would also like for you to give us a call so we can determine how we can further assist. When you have a chance, our number is 800-742-922
Our products go through many quality checks to ensure they work well in your home every time, and we’re sorry that this wasn’t the experience we’d expect you to have. We’re always listening to and learning from our consumers and value your feedback. We will be sharing your experience with our team internally. We would also like for you to give us a call so we can determine how we can further assist. When you have a chance, our number is 800-742-922
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of Money
on October 30, 2025
Posted by: Armanda
Save your money... I would have given this a zero out of five had this for less than a year maybe used it twice and no longer works changed the batteries and no power. Was excited to purchase this initially that I purchased extra cleaning fluid and pads that I can't use. Waste of money, garbage.
Response from swiffer.comBy Customer Care, October 31, 2025
Amanda, Swiffering your floor worries away is our top priority, so we're sorry to hear about this. With our quality checks, this isn't what we expect especially since you changed the batteries. We'd like to collect some additional details in order to troubleshoot this further and offer some additional tips and tricks. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is no good.
on November 27, 2025
Posted by: Not happy at all
I used it a few times and now it no longer squirts the cleaning solution. It is useless to me. I did not save my receipt, so it is now a waste of money.
Response from swiffer.comBy Customer Care, November 28, 2025
Our goal is to provide you with high-quality products that you can count on, and we’re disappointed to hear this happened. We’d love to share some troubleshooting steps to help determine the issue.
We’re sure you did this, but please replace the batteries with fresh AA alkaline batteries and ensure they’re inserted the correct way. Double-check that the battery compartment clicks into place when attaching it back to the mop.
Once that is done, please check that all the pieces of the pole were snapped properly and that the solution bottle is not empty and is clicked into place. Please also check that the nozzles are not clogged by brushing them gently.
Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
We want to help get you back to Swiffering. Please give us a call at (800) 742-9220 when you get a chance.
We’re sure you did this, but please replace the batteries with fresh AA alkaline batteries and ensure they’re inserted the correct way. Double-check that the battery compartment clicks into place when attaching it back to the mop.
Once that is done, please check that all the pieces of the pole were snapped properly and that the solution bottle is not empty and is clicked into place. Please also check that the nozzles are not clogged by brushing them gently.
Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
We want to help get you back to Swiffering. Please give us a call at (800) 742-9220 when you get a chance.
Written by a customer while visiting swiffer.com
Customer Rating
5
Can reuse the solution bottle and use reusable pad
on December 7, 2025
Posted by: bdp82
from Okalahoma
Love this product for these reasons the solution bottles can be reused for other cleaning solutions and you can buy microfiber reusable pads for it as well save alot of money by doing this. I use other cleaning solutions in my bottle and bought a o cedar refill microfiber mop pad which fit perfectly. i wont have to keep buying the swifter only brand to use my power mop.
Written by a customer while visiting swiffer.com
Customer Rating
1
waste of money
on January 24, 2026
Posted by: Cindyf
from kansas
used mop 1 full room, died halfway through 2nd room, changed batteries, but still doesn't; work. Power switch problem?? total waste of money!
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com
Customer Rating
1
Worst swiffer ever
on January 31, 2026
Posted by: Puffyjo
from Montreal canada
Absolutely a WASTE OF MONEY. I already went through 2 of these things and I am disgusted. The first one the handle snapped in two . So I taped it. After that the motor refused to work. Now my second one just died as well . I am not abusive to these mops . I thought it was the batteries . I put in brand new ones. It still won't work. Never again . Just wasted my money on reusable pads for a mop that no longer works.
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com
Customer Rating
1
Do not waste your money!
on February 2, 2026
Posted by: RMom
I am so very disappointed in my swiffer power mop. It is such a waste of money. Please do not waste funds on a purchase of this product. Not only are the pads, not reusable or washable (and very expensive to replace), the sprayer does not spray at all, and of course, the liquid furnished does not last very long. I have very little tile floor and I thought this would be great, but I’m very disappointed and would not recommend it at all
Response from swiffer.comBy Customer Care, February 9, 2026
Hello! Thank you for reaching out to us regarding your experience with the Swiffer Power Mop. We genuinely appreciate your feedback and understand how disappointing it can be when a product does not meet your expectations. Regarding your concerns:
1. Mopping Pads: The Swiffer PowerMop pads are designed for single use and are not reusable or washable. We understand this can be inconvenient, and we strive to provide effective cleaning solutions.
2. Sprayer Issues: If the sprayer is not functioning, this is not typical behavior for the PowerMop. We recommend checking the nozzle for blockages or ensuring the solution bottle is properly inserted.
If you are experiencing specific issues, please reach out to us at (800) 742-9220 so we can assist you further. We appreciate your input and hope to resolve your concerns.
1. Mopping Pads: The Swiffer PowerMop pads are designed for single use and are not reusable or washable. We understand this can be inconvenient, and we strive to provide effective cleaning solutions.
2. Sprayer Issues: If the sprayer is not functioning, this is not typical behavior for the PowerMop. We recommend checking the nozzle for blockages or ensuring the solution bottle is properly inserted.
If you are experiencing specific issues, please reach out to us at (800) 742-9220 so we can assist you further. We appreciate your input and hope to resolve your concerns.
Written by a customer while visiting swiffer.com
Customer Rating
2
Doesn't work long
on February 5, 2026
Posted by: GiGi of 4
from Alabama
I have only used it a total of maybe 10-12 times and it has stopped working already. I changed the batteries tried to clean the nozzles and nothing. Very disappointed.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 10, 2026
Hello Gigi! Thank you so much for reaching out regarding this situation with your Power Mop. We would definitely like to investigate and help you with this situation further since you have already tried troubleshooting steps and it did not work, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.
Written by a customer while visiting swiffer.com