Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
not what i wanted.
on September 18, 2025
Posted by: summer1
from Hutchinson Kansas
poorly made, hand extension keeps coming off and button to keep it together sucks, EVERY time i use it, it comes apart
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 19, 2025
We're very sorry the handle keeps coming loose on your PowerMop, Summer. We're dedicated to making it easy and convenient to keep your home sparkling clean, and our products are made to be durable, and undergo many quality checks. This isn't the experience we'd expect or want you to have, and our team would like to learn a few details so we can further assist you. Please give our Swiffer Team a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com
Customer Rating
1
Cheaply made. Failed within 2 months of normal use
on September 21, 2025
Posted by: Sally Lou
from New Orleans
Stopped working conveniently just after the 30 day money back guarantee expired. Replaced the batteries, checked for clogs. Spraying motor not responding for no reason. Clearly cheaply made and will die before you get your money’s worth.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 22, 2025
We're sad to hear your PowerMop is no longer working, Sally. This certainly isn't the quality standard we expect, so we'd like to learn more. When you have a chance, could you please give us a call at (800) 214-8734?
Written by a customer while visiting swiffer.com
Customer Rating
1
Disappointing Quality and Premature Failure
on September 24, 2025
Posted by: Dissatisfied85
from Texas
I purchased this mop for my home, which has all hard floors, and was immediately disappointed with the performance and quality. From the very first use, the mop pads did not properly attach to the base, forcing me to use rubber bands to hold them in place.
The most significant issue, however, occurred after only three total uses. The spray nozzles completely stopped working. While one side had previously clogged and was temporarily fixed, the entire spray mechanism is now inoperable. I've tried changing the batteries, ensuring the solution cartridge is properly attached, and checking for obstructions, but the unit is simply broken.
This has been a very frustrating and disappointing purchase. I now have useless replacement pads and solution cartridges, as the primary unit has failed so quickly. I have always trusted Swiffer products in the past, which makes this poor experience even more surprising. Given the price and the fact that the unit essentially only provided one full use before failing, I absolutely cannot recommend this product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 25, 2025
Thanks so much for reaching out. We're very sorry to hear that this has been your experience, as this is not something that we would expect. All of our products go through strict quality checks to ensure that they perform perfectly in your home every time. We're very sorry that was not your experience this time. We would like to try some troubleshooting tips with you, aside from what you've already tried.
-Double-check to make sure all the pieces of the pole have snapped together properly during assembly.
-Check the solution bottle to make sure that it's clicked into place and that it’s not empty.
-If it’s empty, replace the solution bottle.
-Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
-The nozzles could be clogged. Brushing them gently might help them to start spraying.
-Only use PowerMop solution with the device. Do not open the PowerMop bottle and refill with other solutions. This could permanently damage the device and cause it to stop working.
-If the Swiffer PowerMop is brand new, make sure the you removed the thin piece of cardboard packing in the solution bottle housing.
Nonetheless, we would like to learn more about your experience and determine how we can help. When you have a chance, give us a call at 800-742-9220
-Double-check to make sure all the pieces of the pole have snapped together properly during assembly.
-Check the solution bottle to make sure that it's clicked into place and that it’s not empty.
-If it’s empty, replace the solution bottle.
-Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
-The nozzles could be clogged. Brushing them gently might help them to start spraying.
-Only use PowerMop solution with the device. Do not open the PowerMop bottle and refill with other solutions. This could permanently damage the device and cause it to stop working.
-If the Swiffer PowerMop is brand new, make sure the you removed the thin piece of cardboard packing in the solution bottle housing.
Nonetheless, we would like to learn more about your experience and determine how we can help. When you have a chance, give us a call at 800-742-9220
Written by a customer while visiting swiffer.com
Customer Rating
1
Beware
on October 6, 2025
Posted by: SaraJo
Do not purchase! Battery pack fell when my kids used it and they didn't notice. Now it's lost and you can not purchase a replacement. I've heard of it knocking off very easily from others. So it's not.just my kids.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 8, 2025
Thank you for contacting Swiffer and bringing this to our attention.
Our products go through many quality checks to ensure they work well in your home every time, and we’re sorry that this wasn’t the experience we’d expect you to have. We’re always listening to and learning from our consumers and value your feedback. We will be sharing your experience with our team internally. We would also like for you to give us a call so we can determine how we can further assist. When you have a chance, our number is 800-742-922
Our products go through many quality checks to ensure they work well in your home every time, and we’re sorry that this wasn’t the experience we’d expect you to have. We’re always listening to and learning from our consumers and value your feedback. We will be sharing your experience with our team internally. We would also like for you to give us a call so we can determine how we can further assist. When you have a chance, our number is 800-742-922
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of Money
on October 30, 2025
Posted by: Armanda
Save your money... I would have given this a zero out of five had this for less than a year maybe used it twice and no longer works changed the batteries and no power. Was excited to purchase this initially that I purchased extra cleaning fluid and pads that I can't use. Waste of money, garbage.
Response from swiffer.comBy Customer Care, October 31, 2025
Amanda, Swiffering your floor worries away is our top priority, so we're sorry to hear about this. With our quality checks, this isn't what we expect especially since you changed the batteries. We'd like to collect some additional details in order to troubleshoot this further and offer some additional tips and tricks. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is no good.
on November 27, 2025
Posted by: Not happy at all
I used it a few times and now it no longer squirts the cleaning solution. It is useless to me. I did not save my receipt, so it is now a waste of money.
Response from swiffer.comBy Customer Care, November 28, 2025
Our goal is to provide you with high-quality products that you can count on, and we’re disappointed to hear this happened. We’d love to share some troubleshooting steps to help determine the issue.
We’re sure you did this, but please replace the batteries with fresh AA alkaline batteries and ensure they’re inserted the correct way. Double-check that the battery compartment clicks into place when attaching it back to the mop.
Once that is done, please check that all the pieces of the pole were snapped properly and that the solution bottle is not empty and is clicked into place. Please also check that the nozzles are not clogged by brushing them gently.
Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
We want to help get you back to Swiffering. Please give us a call at (800) 742-9220 when you get a chance.
We’re sure you did this, but please replace the batteries with fresh AA alkaline batteries and ensure they’re inserted the correct way. Double-check that the battery compartment clicks into place when attaching it back to the mop.
Once that is done, please check that all the pieces of the pole were snapped properly and that the solution bottle is not empty and is clicked into place. Please also check that the nozzles are not clogged by brushing them gently.
Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
We want to help get you back to Swiffering. Please give us a call at (800) 742-9220 when you get a chance.
Written by a customer while visiting swiffer.com
Customer Rating
5
Works awesome
on November 29, 2025
Posted by: port43
from Detroit suburb
I’m not sure how so many people are having such a hard time when I am not; most everything fails for me but not this.
I bought this to clean my heavily trafficked, heavily neglected, wood floors. After using it for a while with the wood floor solution I bought the regular solution for my vinyl kitchen floor and I switch pads and solutions regularly without any problem. I have recommended it to friends with smooth floors and they’ve had no issues either.
For someone as lazy as me when it comes to housecleaning this thing makes it so much easier than grabbing a mop and bucket.
Between this and the robovac I just bought keeping my floors clean is no hassle at all, even with a shedding dog.
I bought this to clean my heavily trafficked, heavily neglected, wood floors. After using it for a while with the wood floor solution I bought the regular solution for my vinyl kitchen floor and I switch pads and solutions regularly without any problem. I have recommended it to friends with smooth floors and they’ve had no issues either.
For someone as lazy as me when it comes to housecleaning this thing makes it so much easier than grabbing a mop and bucket.
Between this and the robovac I just bought keeping my floors clean is no hassle at all, even with a shedding dog.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
waste of money
on January 24, 2026
Posted by: Cindyf
from kansas
used mop 1 full room, died halfway through 2nd room, changed batteries, but still doesn't; work. Power switch problem?? total waste of money!
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com